Ace Hotel Kyoto

I stayed at Ace Hotel Kyoto on July 6th. Unfortunately, it was difficult to find genuinely friendly staff during my stay, as most of the employees I encountered seemed to avoid eye contact and interaction. Fortunately, the staff who assisted with check-in and the one who handled my luggage were kind and helpful. The hotel has an overall stylish and pleasant atmosphere, but there were several disappointing details. One of the towels had a noticeable stain, and the mattress in Room 636 was partially torn and showed significant signs of wear. Breakfast was also quite average. If I return to Kyoto, I may visit the hotel again for its design and atmosphere, but I would likely stay elsewhere. 7월 6일 에이스 호텔 교토에 투숙했습니다. 안타깝게도 머무는 동안 친절한 직원을 찾기 어려웠습니다. 마주친 대부분의 직원들이 눈을 피하려는 모습이었습니다. 다행히 체크인을 도와준 직원과 짐을 맡아준 직원은 친절하셨습니다. 호텔은 전체적으로 세련되고 분위기도 좋았지만, 몇 가지 실망스러운 점이 있었습니다. 수건에 눈에 띄는 이물질이 묻어 있었고, 636호 객실의 매트리스는 일부가 뜯겨 있었으며 사용감도 상당히 느껴졌습니다. 조식도 그저 평범했습니다. 교토에 다시 오게 된다면, 호텔의 디자인과 분위기를 보기 위해 들를 수는 있겠지만 숙박은 다른 곳에서 할 것 같습니다.

The staff was incredibly helpful, knowledgeable, and accommodating with our complicated travel arrangements. The rooms were immaculate and wonderfully appointed. The on site dining options were excellent, with an amazing cocktail list to go with it! I will definitely be rebooking there when we return to Kyoto!

The Ace Kyoto is central and connected to the metro, saving us on summer rainy days. Three diverse restaurants and a coffee shop provided us the comfort to recharge, and the shops and restaurants in the broader building provided a taste of Kyoto without needing to leave. Quiet, convenient walk to the shops and attractions throughout the city. Excellent service that was a cut above the typical chain hotel.

The hotel is at a fantastic location. A 10 min walk from Teramachi street which has lovely restaurants and shops. The street leads to other streets as well. The Gion district is a 15 min walk away. The hotel staff speaks English well and the hotel overall has a very cool hip vibe. Each room comes with a record player that plays actual records!! The breakfast is good but they don't serve kids over 12 without charging them. Not complaining...my kids were very happy with their Mcdonalds Breakfast which is right across the road from the hotel. There's also a LAWSON right next to it. My only complaint was that once we checked in...no one offered to take our bags up. They just point at the lift telling us where to go. Didn't understand this gesture at all. After a long day of travel the least they could have done was to take our bags up. Besides that everything was great. I would stay here again in a heartbeat.

Nice hotel, great location, close to nice restaurants and 10 minute walk to main shopping arcades. Beautiful lobby, and a small upscale shopping and food choices next to the hotel.