Hyatt Regency Kyoto

Amazing overall experience at the Hyatt Regency Kyoto. The staff were incredibly friendly and supportive. The room quality is exceptional and dining experience was great as well. Very good location with only 10 minute drive away from major hotspots in Kyoto.

This was a superb hotel in the perfect location for us to explore Kyoto. They offer a free taxi service from the train station which was fantastic. Check in was quick and friendly, and we were given a detailed breakdown of the hotel. The room was spacious and clean. It is ideally located within walking distance of many sites. There are 2 bus stops located just outside which makes getting around on public transport a breeze. There are also 2 convenience stores within walking distance. We had dinner at the onsite Italian restaurant and the food was superb. Breakfast, while very busy the food was excellent and we did not have to wait long for a table.

This luxury hotel is located in a great location, next to Sanjusangendo Temple, right opposite the Kyoto National Museum. We had a fantastic time! 三十三間堂の隣、京都国立博物館の目の前、立地もすばらしい高級ホテルです。すばらしい時間を過ごせました。

This is a beautiful hotel with spacious rooms, a lavish breakfast buffet and outstanding customer service. The location is great, right across from a museum you'll certainly want to visit (although I was unable to do so owing to a hectic schedule). The only thing I didn't love (and this is NOT the hotel's fault) is that it's uphill from the convention center, train station and so on, which is rough at the end of a long day. :-) Really enjoyed our stay here!

The staff at the Hyatt Regency Kyoto were friendly, helpful, and welcoming throughout my stay. I truly appreciated their warmth and hospitality. However, the check-in experience left something to be desired—not due to attitude, but knowledge. The associate assisting me, while very kind, struggled to answer some basic questions, which was a bit frustrating though not unpleasant. The hotel’s common areas are well-maintained and aesthetically pleasing, showing care and effort from the staff. However, certain details are clearly being overlooked. For instance, the elevator ceiling light cover was heavily stained and long overdue for replacement. It's a minor fix, yet it leaves a surprisingly strong negative impression—especially for a hotel positioned as a Category 5 in the Hyatt portfolio. The guest room itself was small and noticeably dated. While it’s clear the staff work hard to keep things clean, the age of the property really shows. Most disappointing was the condition of the bathroom. The toilet area had a distinct urine smell, suggesting that it hadn't been properly cleaned. This raised concerns about overall hygiene, as it seemed there may have been dried urine left unaddressed on the floor or surrounding areas. Overall, while I appreciated the service from the staff, the physical state of the property and the cleanliness issues were simply unacceptable for what is marketed as a premium Hyatt experience. In my opinion, this hotel more accurately reflects the standards of a Category 2 or 3 property. I hope management takes these concerns seriously and considers a much-needed renovation and review of housekeeping protocols.