The Ritz-Carlton, Kyoto

While our view was over the roof toward the river, I can’t say anything bad about our stay. The beds were the most comfortable in Japan, the breakfast buffet was great and you could walk from Gion through Pontocho and down the river back to the hotel. Our son had a mild allergic reaction at dinner and when we got back to the hotel, they got us to an urgent care and the concierge called the restaurant and gave us a spread sheet of ingredients.

We had the best experience at ritz Carlton Kyoto, their service was impeccable, from The Art of Kyo-Karakami Paper Craft to morning cycling tour, every staff member went above and beyond to make us stay feel very special. A special shout out to Victoria, who was our tour guide for both activities, she was so sweet, attentive and knowledgeable.

We had a fantastic 5-night stay this past June. The hotel is serene and lovely, and the service is impeccable. We had a corner KITA suite and really enjoyed having a view of the river. Hotel is very centrally located, but also not in the touristy hubs that get very, very crowded with tourists. Walking distance to Pontocho Alley and Shinbashi-Dori street/Shirakawa Canal (charming historic district). One story that exemplifies the level of service at this hotel: I booked a van to the train station on our departure day and they didn't have the largest van available, only the second-largest. The concierge mentioned that with four people and four large suitcases, it might be a little bit of a tight fit. I said that was fine (it's less than a 20-min drive to the train station, so we'd survive.) The morning of pickup, we showed up at bell services to find that they'd given us two vans--one for us, and a separate one just for our suitcases-- so that we'd be comfortable. Other highlights: The Bar had a very nice ambiance at night, and a good cocktail menu. Nice breakfast with a large variety of options and very attentive staff. Highly recommended.

From the moment I stepped in, Rosario welcomed me with a smooth and gracious check in that instantly set a comforting tone for the stay. The highlight, without question, was the Mizuki Dining experience. Both dinner and breakfast were exceptional. I am especially grateful to Ishizawa san for the exquisite wine and sake pairing that brought a refined elegance to the evening, and for the attentive breakfast service that made the morning feel just as special. A heartfelt thank you to Sakamoto san, whose memory of my visit three years ago truly moved me. His thoughtful assistance during checkout was a reminder of the genuine care that defines this place. The room was serene, spotless, and incredibly comfortable. It was an ideal retreat. Altogether, this stay was a seamless blend of culinary excellence, warm hospitality, and quiet luxury.

In Kyoto, down at the river. Hands down the most beautiful and relaxed place in the city. Absolutely loved it and would go there again