Hilton La Romana, an All-Inclusive Family Resort

We are a family of three, in our 40s and our child is 3 years old. We had a very enjoyable stay at this resort for two weeks. There were many positives and a few areas for improvement. It was my third visit to dom rep but family’s first. Room was spacious, modern and very clean but it was hard to organise our clothes due to limited storage. The bathroom was nice with good water pressure. However, the water did leak from the shower soaking the bathroom floor. The room could have done with better lighting it was hard to see and more power outlets. Tv channels very good HBo etc. Kids club Great mini disco son enjoyed this a lot. Could do with a notice board explaining the daily activities. Bienvenida was very attentive to my child always showing warmth and affection, she is a very special person and would like to thank her for making our little one’s stay so enjoyable. Also special thanks to Jeicy, Ana, Rossa and Maria Luisa from the kids club. Beach was beautiful but not the best that I’ve seen of the Caribbean that being said it was clear of sargassum. The dress in white beach party on Thursday was very good and worth going to. Do dress in white it looks very nice in pictures. The fire entertainment was amazing. We couldn’t stay long due to being parents but we loved our time at the beach party. Pools nice and clean but some unruly teenagers should have been challenged by staff. Also adults without children drinking all day long sometimes made it a little uncomfortable as it was a family pool, or at least the only pool accessible to families with children. But the pool was good size lots of beds to choose from. Lobby was clean spotless. Loved the coffee bar - would be good to have tea coffee outside hours self service. Food was good standard but buffet was moved to conference centre and food was cold. The food had good flavour shame about temperature. Italian not worth it. Coastal grill was good a special thanks to Jose in coastal restaurant. Also thank you to Rey and Miguel in the Buffett restaurant. Also thank you to Naisey who was genuinely kind and welcoming. Water park amazing great lifeguards to ensure kids did not behave dangerously. Lots of beach towels provided no towel card. Evening entertainment good we liked the dancers and Michael Jackson show. Also loved the singer in the coastal restaurant. Well maintained resort and maintenance staff working through the night to ensure it’s efficient. Toilets smelt amazing and were so clean I just couldn’t believe it. Improvements Temperature of food. Staff at Pizza place near pool were very rude at times. Buffet restaurant some of the waiters were over attentive being asked 3-4 times in space of two minutes if we had finished was a bit annoying especially when you are trying to attend to your child. Pool bar service was inconsistent due to staff shortage at times. Could do with currency exchange at lobby and late night tea making facilities. Would be good to be able to pay with cash in the shop. Staff should feel empowered to challenge people smoking outside designated areas during the day. Didn’t happen a lot but when it did it was not challenged. Better lighting in rooms and please fix showers so they do not leak out. Staff selling packages at dinner time annoying. Spa prices very expensive so did not use. Need to review prices.

4 - everything’s was wonderful, except food in most cases. Italian restaurant food was like warm and no flavor in the shrimp fettuccini, and mushroom risotto. Preferred lounge pastries and breads were stale, and fresh fruit didn’t have much flavor. The Coastal restaurant was fabulous. Food was excellent, as was Chinola. Coffee was delicious.

The hotel was around an hour from the airport however once we were here that wasn’t an issue. The hotel is located right on a beautiful beach with a fairly calm sea. The sand and sea is clear, with a very small amount of seaweed. The room was perfect for two people, no issues and Ana Rosa (our housekeeper) has taken excellent care with the room every day. We are most grateful. This hotel is perfect if you want to go to Saona Island as you can go directly from the beach inside the hotel and do not have to wake up at 7:30am. I do not think they advertised this enough as we found this out after almost booking online. Definitely recommend booking through Caesar at the ScubaAribe hut on the beach. The team that took us were amazing. The facilitis around the hotel were good. A varied choice of food across the restaurants. A little disappointed that there is currently no Lamb however the alternatives we picked were enjoyed. The buffet, breakfast lunch & dinner, were always consistently good with the food and the amazing service. We spent most of our time in the Secrets side for the breakfast & lunch buffets but the Dreams side were the same standard. This is currently held in the conference room but once you get passed it, the food and service was excellent. Eridinia Tomas in the Secrets Caoba buffet restaurent was always smiling while helping with the food. It was something my partner looked forward to every day - especially as she was on the ice cream station at lunch! She always lit up when she saw us coming. Around the Secrets pool area, Belkis Mejia has been looking after us every day during our stay. Always with a smile and a quick chat while we ordered our drinks. She has made each day enjoyable and is a treasure to the hotel. Esteban, the Entertainment team supervisor, was welcoming and chatty. His playful requests to join in the activities even though this isn’t our thing was always appreciated and always brought a smile to us. The time taken to speak to us and get to know him, in his brief moments between running round and entertaining everyone else too, was most appreciated. All of the staff throughout the hotel seem very happy to be working here and the management team sound like they are taking good care of the team. There isn’t anything I can think of to fault anyone we interacted throughout our 11 day stay.

will like to thanks the whole staff of the Dream hotel to make feel like home. There is a lot a group to mention but sometimes memory for names is not trustable. But, special thanks to Bergica around the beach area, was incredible. Also Yuliana by the entrtaiment who was very carismatic, resumen, all the staff, prefered area or not prefered. Excelent. Defenitly I will come back.GOOO DREAM ROMANA STAFF

The experience was really nice. All the staff were great. Yuliana, Yulieta, and Ernesto were incredible. Also, the food is super good.5 stars for all of them. They make our day better!