Banyan Tree Bintan

Banyan Tree Bintan really brought hospitality to another level. All the staff are so friendly, sincere and helpful. Shout out to Fauzi, Kasir and Aripan for making our stay feel like a home away from home. Was also pleasantly surprised we could move around the sister resorts to use their facilities and take part in activities.

From the time of booking to the time of checkout, the customer experience was absolutely fantastic! We have loved the entire trip. Recommend this resort highly. Completely relaxed and will definitely come back. Really appreciate every single member of staff who were exceptional! Thank you! Mallika

Thanks for sharing your review! Here’s a cleaned-up and polished version that keeps your personal tone while improving grammar and flow: --- I just returned from another 4-day stay at Banyan Tree Bintan, this time in the Wellness Ocean Villa On The Rock—and the views were absolutely breathtaking. As always, the villa was spotlessly clean, as was the rest of the resort. The restaurants were fantastic, especially the Indonesian restaurant Treetops, which offered delicious food and warm, friendly service. I’m already looking forward to coming back soon!

Amazing customer service from every single staff member we had contact with! Beautiful and comfortable accommodations, excellent options for dining, stunning surroundings - we didn’t want to come home!

Sofyan and his team were the most friendly we have ever experienced, in 30 years of travelling to resorts in Asia. Everything was clean & tidy and the food offerings both creative and delicious. Also the overall experience of accommodation & food was good value. A special shout out to Sylvia at Treetops Restaurant who made our breakfasts so special with her attentiveness and knowing what fresh juice myself and my son wanted each morning & just being a problem solver with even the smallest of issues. Just a delightful individual, as were all the staff we interacted with. My suggestion for improvement would be with the hire of ATV’s. My son had no prior experience on any motorbikes and whilst we told the host this, there was no proper induction program to test the skill level and competence of riders. We were given a 5 minute snapshot of how to start, go and stop the vehicles, then headed off into dense jungle with massive tree roots and very challenging terrain to navigate. Our guide spoke no English so it was difficult to explain the issues my son was having. My recommendation is to take guests for a 10 minute ride along the beach first, and observe their competence after initial instructions. For those not confident in the beach environment, you should never take them into the deep jungle tracks which are for more experienced riders. It may be worth creating a second bush track that is more for intermediate riders so you have three levels of experience, beach, gravel track, and dense jungle. This will allow you to cater to all clientele without high risk of injury. In my experience with activities of this type, the best instructor is the one who teaches, then observes, and then teaches and observes some more. That method allows the guest to gradually build confidence based on lived experience rather than pushing them off a cliff - so to speak.