Banyan Tree Bintan

On booking, I was advised that my stay included a spa treatment, transfers, plant based lunch for 2 and also an in-villa dinner for 2. After requesting a discounted rate for 1 pax, this was refused, even though I did not require food for 2 people. I don’t understand the reason for this. Despite including 2 way transfers, I was advised that this was only to and from the ferry, and so any transfer from a nearby hotel (approximately another 5 minutes further away) was not covered and chargeable. This seemed a little mean spirited. I arrived at 11.30am (on a transfer arranged by Banyan Tree) as I had a 12pm massage booked as part of my package. Unfortunately on arrival, there was no record of my massage (despite emails) and I think also some confusion with my room, since the check in took quite some time. Since my room was not yet ready, I went to have lunch. Unfortunately the plant based menu needed to be booked 2 days in advance (which I had not been previously advised about when I organised my transfers) and so was unavailable. Instead I was offered an a la carte lunch, which was fine by me. My room was ready shortly afterwards and was spacious and clean with fantastic views. The room itself was very dated and very dark. The spa water did not seem very clean. My rescheduled massage was great. I had a lovely afternoon relaxing by the pool - I had it to myself for several hours. My in villa dinner was good, although I had asked for a small amount of food, and not only was it huge, it was for 2 pax! A huge waste of food. Breakfast was generous and tasty and the staff were nice. On check out, both the spa session and a la carte lunch had been added to my bill and needed to be removed. Overall I felt like it was a mistake to stay here. I should have stayed an extra night at my previous hotel (Hotel Indigo) which was much cheaper and a much better overall experience. I do not recommend the Banyan Hotel Bintan.

We had a great time at the banyan tree The resort is amazing the staff are really friendly Lililx did a great job setting up our anniversary cake and flowers Hope to visit again

A heartfelt appreciation to Silvia, Fandi, Septi, Elisa, Nadiv, and Kris for delivering nothing short of extraordinary service at Banyan Tree Bintan. From the very first interaction to the final farewell, they created an experience filled with warmth, elegance, and genuine hospitality. Their attention to every little detail, beautiful teamwork, and sincere passion for guest satisfaction truly went above and beyond expectations. They didn’t just provide service — they created unforgettable moments and made every guest feel exceptionally valued and cared for. They are a true credit to Banyan Tree Bintan and a shining example of world-class hospitality at its finest.

Banyan tree level of service was second to none; very efficient and friendly and gentle. The rooms were spacious with very comfortable beds and luxurious linen. Gorgeous pools and all theee restaurants served delicious food! Housekeeping staff Lili, Daus and Mulyadi particularly delightful, cheerful and generous with their welcome flowers!

Must do: Book Zumba with Benny. He is amazing. It will be the highlight of your trip. Plus: Lilil, Daus and Mulyadi our housekeepers made my Mum’s birthday so special but a private singing session of happy birthday inside our villa and the most beautiful flower and tealight arrangement. We love the Banyan tree for being in the jungle and a true authentic Indonesian experience whilst feeling so elevated and special. We will be back!!