Cascade Wellness Resort

This resort has the potential to be gorgeous. The setting, design and location are stunning. The 'sand pool' is wonderful for small children as its combines a beach feel and safe environment . Staff are friendly, especially in the restaurant where the food is great with variety and a children's section . You could always get a sun lounger and the resort , by design never felt busy which was lovely. The apartment could have been gorgeous . Super spacious and a good location. But when we checked in, there were stains on the sofa, carpet, damage from damp throughout, and an understocked kitchenette. Ants are a problem in general in the heat- but I would wake up and there would be hundreds on floors, climbing on surfaces, in my bags, baby's pram etc. The attitude of guest services was very defensive- that stains sometimes can't be removed , and that we had to deal with our tour operator. Given the price point of this hotel, I was genuinely shocked. They did offer to change our accommodation 4 days into the holiday, but when I looked around, this wasn't any superior, ie further away and with tiled floors throughout so not suitable for a toddler and I believe it was smaller too. They had the opportunity to make good on this and chose not to. We were also offered a bottle of wine or spa discount as a gesture of good will, however when I explained I already had a spa booking, their feedback was it couldn't be applied to this treatment as it was already discounted as a monthly offer (the spa recommended I opt for this facial!) Again- this just felt like poor judgement. I appreciate this was towards the end of the season- but this was our long awaited family holiday and I felt very let down. In the end, we tried to make the most of it. In summary, I would consider the price point of this resort when compared to others in the Algarve.

The combination of architectural thoughtfulness and contemporary design makes this hotel unique in the Algarve region. It is a place that creates an experience of space, nature and the moment.

We had an amazing vacation. The staff were wonderful. Our two rooms were always well stocked and cleaned. The resort property is beautiful. The location couldn't be better. The (cheap!) Uber rides got us to Lagos daily. But we also spent lots of time poolside or walking the many easy to follow trails near by which had incredible scenery. We stayed for 1 week which enables us to do 3 excursions (all recommended): 1) the food tour (which also gave us a feel for the old city), 2) a boat tour to see the cliffs, and 3) a trip to Sagres which was very striking. I"m really sorry that some people had different experiences but ours was amazing. We saw a few ants outside our room but it was never an issue in either room. All staff were kind. The place is very well decorated. We hadn't had a nice vacation in a long time and this was the place I am glad I choose. Breakfast (daily) was amazing. Just sitting on our balcony was also great. I wouldn't change a thing.

We spent a beautiful week at Cascade Wellness Resort with our kids aged 11 and 14. We stayed in a 2 bed apartment which also had 2 bathrooms. We chose to stay self catering but the apartment was pretty much kitted out with everything you needed and included a dishwasher and washing machine. Although we weren't staying in the hotel itself, the staff come and make the beds, change the sheets and towels every day (if needed), and leave bottled water, loo rolla and free nespresso pods too. The apartment was very clean and well maintained and the air-conditioning was a god send as it got to 40° one day!! There are 3 pools. One large pool at the back of the hotel, one adult only in the spa and another pool which has a sandy bottom at one end for sandcastle building etc and which is ideal for smaller kids. The pools are lovely. Again, well maintained and never super busy - always able to get a sun lounger no matter what time of day it was (we went 7th to 14th August). We only ate once in the hotel - mainly because it was very pricey and the choices were fairly limited with not much in the way of local cuisine but I guess they're trying to cater for all kinds of tourists. That said, the food was delicious and the portions were VERY generous. I had a club sandwich and I took half of it home to eat the next day. The kids had a cheeseburger off the "snack" menu so I was expecting it to be fairly small but again, it was a huge and very tasty meal. The staff are friendly and super accommodating. Our flight landed quite early so we checked in around 12pm, but the apartments are not ready until 4 usually. We were able to stow our luggage securely, use the pool and grab an ice cream whilst we waited. Around 1pm, the receptionist came to find me to say that they had sorted the apartment and we could have the keys early. Such a fab service and very welcome after a 2am start. There's no shop on site, but it's a simple 15 minute walk to a fab little mini market called "super eureka" which sells fresh bread, pastries and everything else needed for self catering. I would advise using this shop as its much cheaper than the super macado in Lagos. Just take a ruck sack and don't go at 2pm like I did in the blazing heat 🤣. We didn't hire a car, Uber works so well here- we waited no more than 10 minutes for an uber and depending on the time of day and car, we paid between 4.50 and 6 euro to get to old town Lagos. There's a lovely boardwalk behind the hotel where you can walk along the coast line, all the way to Lagos if you're energetic enough! You can also access the cliffs to ponte de piedede and walk down to the bottom where you can swim. Only slightly spoiled by the annoying American tourist with the drone flying all over the place. You can also walk to the beach from the hotel, takes about 15 mins. You can go to Praia do Canavial which you can access from the boardwalk but please be aware that the locals called this the "tuttie fruity" beach. I'll leave why to your imagination 🤣. If you walk a little further on, you can go to the Praia do Porto do Mos which is a bit more family friendly, just a bit of a steep climb back up the road. We happened to be there at the same time as Ronaldo and whichever team he plays for - they have a training ground behind the hotel somewhere so at times the road was blocked for them and security was tight but wasn't a big issue - good if you're a football fan I guess! Overall, we had a fab stay there. I would definitely go back- the only thing I didn't do was use the spa facilities but would try if I went again.

Horrendous experience. Travelling with my 3 young kids. Checked into our non smoking apartment and the entire place was covered in the smell of smoke. I have a baby, a child with asthma and a husband with emphysema. When we went to talk to the front desk, their initial offer was “for housekeeping to spray it”. They were unwilling to help - told us there no rooms available , when in fact there were but in a higher pay category. The manager Katarina was unwilling to make the switch. After hours at the front desk and my children sleeping outside (since the smell was too bad to be inside ), they eventually switched us to a handicap room. However this room was not what we paid for, had no bath tub for our infant, and was infested with ants!!!!! Would rate this hotel 0 stars if I could. Do not consider yourself a family friendly resort when the health and safety of your youngest guests are not a priority.