The Ranch at Laguna Beach

The room was absolutely filthy. I had to call the first night and have housekeeping clean up the disgusting black hair all over the bathroom floor. It was stuck to the baseboards around the toilet. Gross. Then, they never bothered to clean the room again even after we specifically asked them too. I would never stay here again. I hate paying good money to feel disgusted by filth. Also the wifi is pathetic and there's no other cell service. Just overall a huge disappointment. I got married that weekend and it absolutely put a damper on the occasion to have to stay in a dirty room with such terrible service.

We had a delightful 3 days. Ankit at check in was very welcoming and explained all that was available. Our room had been upgraded using AmEx Platinum and was large and comfortable with dining table, small living room, bath, and walk-in closet. Daisy was fantastic as our server for lunch, spending time to just talk with us. We took advantage of yoga class two mornings, and then thoroughly enjoyed the Farm Tour with McKayla (sic), who clearly loves her job working the farm and giving tours. We asked for some make-up remover pads, which my wife had forgotten, and we promptly had them arrive at our room. I had forgotten an iWatch charger, which they loaned to me. The fire pits and music at night were cozy and comfortable. Lastly, the setting in the Aliso Creek area was beautiful. We come to Laguna every year, but this was the first time we stayed at The Ranch. And the staff are clearly well trained in the service industry. We plan to come again and recommend to our friends.

We loved staying at the Ranch and will definitely be back. The grounds are breathtaking. We enjoyed walking the grounds and the beautiful short walk to the beach. We loved the way you could call a golf cart to take us around or choose to walk them alone. The Rivian service to nearby areas and for dinner was also amazing. Greg and Jett really went above and beyond to make our stay extra memorable. They provided exceptional service. Greg helped with our bags, drove us in the Rivian and helped us out when we had a small maintenance issue. Jett works at the Harvest restaurant. She came by everyday even if she wasn't serving our table. She sent us a delicious champagne toast when we arrived to celebrate our wedding. We booked through Amex and were upgraded to a beautiful room overlooking the creek. Overall, everything was exceptional and we can't wait to come back! We honestly never wanted to leave.

Aside from my spa experience, everything was EXCELLENT! Perfect for a cozy birthday weekend with my partner. The staff made it very special!

Exceptional service, dining, ambiance. Enjoyed the sparkling water and chocolate covered strawberries delivered to us celebrating our 40th wedding anniversary. Music on the patio was great and we enjoyed our dining experience on the patio.