The Ranch at Laguna Beach

We booked our stay based on the serene, spacious experience shown on the hotel's website, but the reality fell short. While the room and landscaping were nice, the overall experience did not justify the $1,000 price tag—and the staff interactions left us with a lasting bad impression. 👍 The Good: • Room was well-appointed and the bed was comfortable • Beautiful landscaping throughout the property • The restaurant is quite good and offers a pleasant setting with a nice canyon view 👎 The Bad: • Most rooms—including ours—face directly into other buildings. small patios offer no view or privacy. The buildings are tightly packed, making the resort feel enclosed—not open and tranquil as shown online. • Limited outdoor access: Nearly all of the grounds are taken up by a golf course, which guests cannot access unless playing. The only walkable areas are narrow paths between buildings.There is a short walk to Aliso Beach, but it's currently under construction and unattractive. The resort offers a cart, but it's not a scenic stroll—and this should have been disclosed up front. 😞 The Ugly: • Staff were robotic, defensive, and inflexible. Early check-in and late check-out requests were met with scripted policy replies and no effort to assist. A promised follow-up call never came. When we gave honest feedback, we were again met with defensiveness and another scripted response. It left a genuinely bad aftertaste. We visit Laguna a couple of times a year and usually stay at the Waldorf Astoria—and will continue to do so. It may cost a bit more, but you get what’s promised and you're treated with true professionalism and care.

Horrible horrible horrible customer service. Made a reservation for this hotel at priceline this morning. Within five minute of booking the hotel, i realized i made a mistake (mistake is all on me, i should have double checked) and then tried to change the date to a week earlier. However, then I have had a very frustrating time since then. First, there is no way to change the date at priceline website. Priceline website said I have to call Ranch. I called Ranch and was told to contact priceline, because the reservation can only be changed through priceline. I talked to Sebastian and another person at priceline and was told that they cannot reach the Ranch, which is kind of ridiculous, because I just talked with the very friendly Riley at the Ranch for three times. Riley at the Ranch has been very friendly and patient with me. However, the system of booking through priceline for the Ranch is absolutely HORRIBLE. WILL NEVER BOOK from PRICELINE again, i guess that is how companies like PRICELINE gets the "easy" money from the customers, i am surprised how business like the PRICELINE even exists.

The lady at the front desk : language barrier and she did not know what The Sawdust Festival is, and she was in charge of transportation. Very curt and snippy.

We had an amazing stay at The Ranch at Laguna Beach. All the staff were very attentive. We loved the rocking chairs on the balcony, the pool area, the golf carts rides to the beach and the Lost Cafe for sunset. It was incredible.

wonderful spot with great restaurant, pool and spa. Super location close to the beach, shops and restaurants but secluded and quiet and peaceful!