Hyatt Regency Maui Resort and Spa

From the moment we arrived, we felt like we were home. We were welcomed by valet/bellman and given a welcome lei at the reception desk. Everything within this hotel is well thought out and it shows. The entryway is stunning (and entertaining as there are several PENGUINS who reside there!). The staff also brings out several parrots each morning for guests to interact with. Upon entering our room, we were in AWE! It smelled SO good. Just like you'd expect Hawaii to smell! The shampoo, lotion, conditioner were all high quality and smelled amazing. The placement of everything was well thought out. We knew being a Hyatt, it would be nice, but this Hyatt was above and beyond our expectations. The food was incredible - delicious and fresh. The grounds were gorgeous - a large pool, waterslide, bridge, hot tub - all that overlooked the ocean. There is even a separate area that can be reserved for a private group gathering and weddings (which we saw one on our first night). There is a beautiful coastal trail that is gorgeous to walk. You can even walk down to Whaler's Village (great outdoor shopping mall with both upscale and affordable items). It's a short drive to so many amazing places on the island. This beautiful resort would be great for all ages - singles, couples, families. Highly recommend.

Overall, a great resort. The only problem we had was an early morning Road to Hana drive at 6:30, and they don't serve breakfast until 6:30. If you promote a tour and book it for us, maybe offer some type of breakfast at 6:15

We will definitely be back to this venue. March was the perfect time to go. Amenities are great, food is good, places close to shopping. Other nearby beaches. Staff friendly.

Pros: The resort property is beautiful and well-kept. There are lots of places to explore. The onsite coffee shop was helpful. I loved grabbing coffee and sitting in the lobby chairs facing the ocean. Bliss. The animals on the property were fun to look at. They are well cared for. There seems to be an abundance of stray cats on Maui. We saw three on a regular basis that were fed by staff. The front desk staff was helpful and pleasant. Restaurant staff was friendly and on top of things. Housekeeping was very, very good. We received a free upgrade from a partial to a full ocean view. The rooms are designed with thought. The bathroom had double sinks. The drapes were blackout. There are dim lights that turn on automatically under the bed and in the bathroom to light your way there in the dark. The pools were heated and warm. Rooms had good soundproofing. They have a great system for getting and returning pool towels. Mattresses were very comfortable, probably the best I have had in a hotel. You have use of the vacation club pool next door, which had a neat layout and was a lot quieter. There’s also an adults-only pool there. With the main pool at the hotel property being rather deep, we found most kids gravitated towards the Napili pool. The hotel is located on the Shore Path. There are plenty of elevators, so we never had to wait long. There’s a luau onsite. The laundry room machines were newer and worked well. In regard to the reviewer who said the resort needs updating, the rooms were redone in 2021. How often do you expect them to remodel? Cons: I still gave the property five stars because the pros outweighed the cons. Probably the biggest con is self-parking for those who don’t want to splurge on valet and deal with more tipping. There are two lots you can use, but it is a haul to get from the lots to your room. Also, the self-parking lots fill in the evening if you go out for dinner and come back. They DID give us a night of complimentary valet when we had a late evening arrival and lots were full. The other con is pool seating. Cabanas are $$$. As with a lot of resorts, we found pool seating, especially in the shade, fills quickly. So you are out of luck if you have a conference or excursion in the morning. I have type 1 skin and have had skin cancer removed. Shade is super important. We tried to solve the problem by putting our own chairs in a shady spot on the lawn. After two hours, we got kicked out and told that lawns were for cabana use only. We had purchased a cabana one day, but it’s not financially doable to do that every day. The beach is narrow with no natural shade. The guest laundry is in a far corner of the Lanai building, making it a long walk with laundry bags from the other two buildings. Tip: If you are there for a conference, request a room in the Lanai building. The conference rooms are in this building. If you’re there with young children, request a room in the Napili building, which is closest to the kids’ pool.

Over-priced and getting worn-out, needs refurbishment, would look elsewhere/other islands for conferences, vacations