Hyatt Regency Maui Resort and Spa

We enjoyed the Maui resort, the penguins and the pool and the beach, but I would warn everyone against doing your snorkeling through the concierge desk. This past Sunday we scheduled a trip - 9:30 am - 2:00 pm - it was supposed to stop at 2 places - Turtle Town and the Crater - the best snorkeling spots in Maui - that's why we paid a HIGH premium for the trip. It stopped at neither of those places. Instead it did only one stop to the North of our resort on Kapalua beach. The captain said to everyone he would talk about going to another place - but he never did talk to us about it. It was very much a disappointment. We really wanted to see Turtles - it was my wife's dream. The trip cost over 200 dollars a person - that's right over 200 a piece. Don't do it. It was our last full day in Maui, so we couldn't schedule a better snorkeling for another time. I think maybe it was expensive for the "free" drinking - which we didn't care about at all - we really wanted good snorkeling. I would stay away from the activities/concierge desk at the resort, and just do things on your own, they overpriced and underwhelming. Unfortunately I can't just email the resort directly, which I would have done, so I had to use trip advisor to voice my complaint.

The beds were soft and comfortable. No view was a bad view from the balcony as you are either looking at the mountains or the ocean. The staff was friendly and helpful. Rooms were very clean and housekeeping were friendly and kept the room nice and clean. Would recommend anyone staying here. The Penguins were my favorite part!!

The staff and service at the HR Maui were great! The location is close to the whalers village and a good home location to explore the rest of Maui. The check in to the hotel can get a little backed up, but the staff at check in are great and there to help ensure you have everything you need. During our stay we had a minor issue with our shower and had it taken care of right away. Additionally, two other staff members reached out to ensure the issue had been resolved and to ask if there was anything else needed.

Just returned from a magical week at the Hyatt Regency Maui! It exceeded our expectations and look forward to returning next year! It’s been 8 years since we visited last and 16 years since our first visit. My highlight had to be swimming alongside the turtles on the beach outside the hotel! Pure magic. The beds were comfortable, was nice being able to do laundry halfway through our trip as well.

Accommodations, service, hospitality, and the views were amazing. The pools, cultural activities, and other amenities were also just as great. We enjoyed the beachfront location and how close it was to other resorts and Whaler's Village. It is a bit of drive from the airport and some other tourist hotspots (about an hour or more), but manageable. Our only gripe was that the WiFi/Internet service was painstakingly slow -- if at all existent -- in our room and actually mostly anywhere inside the resort. It was fine outdoors though.