Hyatt Regency Maui Resort and Spa

Not so great as it undoubtedly thinks it is. So many minor things which, added together, left a bad impression. You call 'guest request' on your room phone and you speak to AI. You ask to speak to someone and it doesn't understand. There are no slippers in the room & no indication of how to obtain them - so penny-pinching. You have to find out for yourself that calling 0 will get you guest services. Then they will give you (cheap as peanuts) slippers. The front desk staff tell you to come back later when you wish assistance because they are busy with check-ins. Oh....right....I'll go away. The steak restaurant staff are blind to food on the floor. When this is pointed out - nothing happens! And this in a restaurant where a bill for $150 per person is at the cheap end. And, they add a 'kitchen surcharge' to your bill as a tip for the staff. This is added to your bill and then the overall tip is calculated on this amount. So you are asked to pay a tip on a tip!! When matters concerning this restaurant are brought to the attention of the front desk you are informed that the restaurant is a separate company and that Hyatt is not responsible. But, er, it's part of their hotel so shouldn't they take ultimate responsibility? All in all, if this hotel is representative of Hyatt Refency as a whole I suggest you seek a four or five star hotel which truly understands customer service.

This was my first visit to Maui, but it certainly won’t be my last. I loved the island and, in particular, this hotel. The resort is beautiful and sprawling. Upon arrival, the check-in process was seamless. We used valet parking, as self-parking is only about $5 less. The valet service is very prompt, although during busy times, expect to wait 10–20 minutes for your car. We had a king bedroom with a mountain view. I was not offered an upgrade despite having hotel status. Of course, I was also too tired to ask, having arrived late in the evening, although it still would have been nice. Regardless, I thought this was the best room of all the hotels I’ve stayed at in Hawaii. The room was very large—I believe it was listed as 500 square feet—and could easily accommodate an L-shaped couch with plenty of walking space around it. The bathroom and balcony were also spacious. There was no bathtub, which was disappointing when traveling with two toddlers. I loved being on the ground floor, with easy access to the pools. The pools were the highlight of the trip for my kids. The resort has three different pool areas, plus access to the pools at the Hyatt next door. The pools are especially great for younger children, with a small splash pad, a sandy area, and a tide-pool area. The staff even brought out ice cream one hot afternoon for all the kids. Towels are easily available through dispensing machines, and you can grab as many as you need. The beach near the hotel is not particularly impressive, and if you want to swim in the ocean, you would probably be better off leaving the resort and finding another beach. I found the breakfast buffet to be solid but nothing to write home about. There were no stations for making fresh omelets or carving meats. The nearby restaurants and grocery stores would probably be my first choice when it comes to food. That said, I thought the coffee shop on-site was amazing. They were pulling excellent shots of espresso and making great lattes. In short, I would definitely come back here. If you have young kids, I think this is a hotel you should seriously consider.

HIGHLY recommend. Stayed here for a staycation with my little family, it was our first time and it blew all of our expectations out of the water! All around wonderful experience, from check in to check out! Did not disappoint one bit and cannot wait to be back. Penguins, parrots, lush nature, warm 24 hour pools, beach front access and amazing dining!!

The location was beautiful with view of the mountains on one side and the ocean on the other. The ocean next to the resort often had sea turtles and rays swimming in the surf which was pretty magical. There are excellent restaurants at the resort and within walking distance at nearby hotels and the Whaler's Village. The rooms were clean and comfortable, and I appreciated that there was a minifridge and electric kettle available for use.

Better than expected! The room was spacious, clean, and lovely! The views of the property were spectacular. We had fun at the pools and enjoyed our relaxing stay. June at the front desk was thoughtful and a wonderful person!