Hyatt Regency Maui Resort and Spa

Excellent Hawaiian beach front vacation. Kids/grandkids friendly. Expensive but worth it. Staff is the best. 5 star experience.

We are here during spring break for 7 days/6 night. The last time we were here was back in 2019 right before the pandemic. I really want to give 4 stars or higher in my review but I feel that the service is just not as good as before anymore. Here is my experience and breakdowns: 1. When we get our room, there is no shower curtain (you can see this from my picture. 2. The shampoo, conditioner, and body wash dispenser are very dirty. You can see there is a dirt ring around the pump. We have to wipe down the bottle before using it (again, see it in my picture). 3. Celing of the room entry have unknown grey-ish spots that looks like mildew. I'm not really sure what it is but they look like mildew to me. 4. Unknow bugs, spider cobwebs top of closets and around the corners. They are easily seen but not clened. 5. We rented a cabana by the pool side for half day. There is a "half day" discount of $50. And because we are World of Hyatt Globalist, there is a $30 "full day" discount but since we are only renting for half day, we should have $50 discount but we only received $30 off. When we find out about the billing, it was late at night so we went and talked to the front desk. The front desk have no idea on how recreation rental works and will need to ask the recreational director to contact us. Yes $20 now is not much but it is the principle of getting the correct charge. And really, for $20, they need a department director to call me to explain? 6. Since this is spring break, there are more kids. And with more kids, it is understandable that noise level is a little higher, I have 2 kids myself so I understand but we constantly get kids yelling and crying early int the morning at 7AM!! I know the hotel might not be able to do anything about it but maybe leave a sign near the elevator to remind people to keep the noise level down? One plus aide is there is a lot of USB ports for you to charge your phone and tablets. Mauai Hyatt Regency Resorts and Spa supposed to be a 5 stars establishment at least that was how I felt back in 2019 when I visted with my family. However, the experience have gone south. We were looking forward of coming here but feel disappointed on the overall service after arriving. There was one thing I have to shutout for and that is Jeff at front desk ( and this is why rate it with 3 stars instead of 2). When we checked in upon our arrival, he was the most helpful and friendly staff. He thoroughly explained to us regarding our Regency Club access (Regency Club will be closed for remodeled while we are here) and what are the alternatives and what promotions we have in our stay. Hyatt should really recognize staff like this. We have a few more days here and I'm not sure if I would consider coming back again in the future.

We had a great stay here! We stayed for 7 nights. The location was nice on the south side of Kaanapali Beach. The actual beach at the resort barely exists but you can walk 5 minutes north to find a nice beach. Also, a 10 minute walk away is Whalers Village with many shops and restaurants. The actual hotel and grounds are very nice. We enjoyed the penguins and other birds, as well as walking along garden areas. We spent a good amount of time at the great pools! Our room was very nice in size to accommodate our family of 4. It was a bit noisy with a loud buzzing sound that came from an “employees only” room and maybe elevator equipment next door. Our coffee machine never worked and we were treated very poorly when we reported us. She told us we weren’t using it correctly when we obviously were. We had them clean the room only a few times we were there. They made the bed, but I see they didn’t change out the sheets. Last thing I want to add is that, unless you have a family of big eaters, the Swan Court buffet was a terrible value. The food options were not very good and it’s super expensive. All in all, I think this hotel was a great value (we booked on points) and we would recommend.

The hotel and location are great, it's located on the beach that is not crowded. The resort has many pools to choose from, very kid friendly place. Besides the food, which is basic at best everything else is great.

Great experience, our kids loved the pools and we were upgraded to a lovely ocean view room. Staff were very kind and helpful