Hyatt Regency Maui Resort and Spa

Exceptional resort - all the way around! The staff went out of their way to be helpful. The location was perfect and the facilities were exceptional.

Overall, good value for location. However, extras were alot. Be prepared to leave the resort for meals, buy your own drinks at the grocery store. Do NOT, book any excursions through the hotel. We had a $50 mark up per person and that was after it was corrected. Had a good time, staff was friendly and helpful. Resort was clean.

The resort/property is amazing with multiple pools / bars / restaurants / kids entertainment (birds) with helpful staff and cleanliness all over.

Our room was clean and comfortable. Bed, sheets and pillows were outstanding. However, the soap / shampoo / conditioner dispenser in the shower was disappointing. High quality bar soap is customary for hotels in this price range. The Swan Court breakfast buffet was also disappointing. The quality and selection is not the same as our last visit to the Hyatt three years ago. Service was excellent however. Also, the netting that protects the Swan Court breakfast buffet from the birds outside has several holes which allow smaller birds to enter the buffet area. This is alarming because these small birds deficate on the short stone wall that separates the pond from the buffet area. The wall should be thoroughly steam cleaned and the net repaired. On the more positive side, our day beds were comfortable and the staff was efficient and friendly. Also, our dinner at the in-house restaurant Japango was excellent. In summary, the Hyatt Regency still qualifies as a luxury resort. However, aggressive cost cutting by the hotel has resulted in a negative impact on the overall guest experience.

Location in Ka’anapali was fantastic. Our “partial ocean view corner room was perfect. Partially view was misleading as the ocean was fully viewable from on balcony, while the mountains were viewable (with rainbow two days) from the other balcony. The Hyatt Regency Maui met (and exceeded) all of our expectations for the Hyatt brand. Some areas may have appeared dated, such as the tile in the hallways, but the quality and value of the rooms by far made up for it. The onsite amenities like the pool and fitness center were very well kept, clean and enjoyable. Having access to those amenities at the Hyatt Vacation Billage next door is a plus. I would highly consider staying here again in the future.