Sheraton Maui Resort & Spa

The hotel is very nice and clean. We stay at a ground floor premium lanai room on the south side of the property overlooking a lawn with a partial view of the ocean on the left of the patio. It was nice to be able to lie on the lawn chaise on the patio under the shade. That almost made the very expensive room worthwhile. :-). This side is also the quieter side of the hotel. Pools etc are on the north side. This is also the side where they hold luau's a few times a week. We thought it would be noisy during the luau but it was not. The hotel staff is friendly and helpful. Ku'uipo at the bell desk was exceptional: attentive, warm, and had good advice for us. Valet was quick and convenient. We are glad that we spent the extra $10 a day for valet parking. By the way, valet parking was free on the first day. We had only one bad experience at the hotel. During checkin around 2PM 6/14, the front desk staff by the name of Sh---y was very impatient with us. She insisted that we asked for 2 double beds instead of a king bed on our reservation. We were so tired that we gave up and took the two double bed room. She was also lazy. ... The first credit card I gave her for incidentals did not swipe through successfully despite the fact that I successfully used the card before and after. She insisted that we provide her another card instead of walking 2 steps over to try our card on a different credit card terminal. So I walked back to my car to get her another card. It was better for her convenience than for mine, I guess. Additionally, she did not spend any time explaining what amenities and services the hotel could provide us. Instead she hurried us up and very impatiently drew on the hotel map after we asked for direction to our room. She couldn't be happier when we got out of her hair. For this, unfortunately, the hotel gets 3 stars, even though we won't mind coming back.

Titanium Elite member here. When booking, I went back and forth between the Sheraton and the Westin several times, but in the end, I think we made the right choice. I was upgraded upon arrival, which I wasn't fully expecting, and it made a huge difference for our family of four. Having a separate living area gave us much more space and flexibility throughout the trip. I walked through the Westin's lobby, pool, and beach areas, and while the Westin may look a bit newer, I think the Sheraton has the better overall layout. The pool area is more spread out, and there is noticeably more room on the beach. Having Black Rock on property for cliff jumping and snorkeling is also a major advantage. We saw a sea turtle and colorful fish right from the beach. The shaved Ice bar was a hit for the kids too! There aren't many other meaningful Titanium benefits here. I initially thought I was entitled to the continental breakfast buffet, but when I returned with my food, I was told they would honor it this time as a courtesy. Apparently, elite members are only entitled to a pre-made plate of fruit and banana bread. It's not a huge expense, and I think offering the full breakfast buffet to Platinum members and above would go a long way. It's a small detail that would make a big difference. I also spoke with the resort's Awards liaison, but the conversation quickly turned into a timeshare sales pitch. It appears the main restaurant is currently under renovation, which should be a welcome improvement, as dining options are somewhat limited to the pool and lobby bars during certain hours. It's super expensive, $6 non-alcoholic soft drinks, and can't get an alcoholic beverage for under $20, but to be expected in Hawaii. That said, a lot of people seemed to bring their own drinks down from their rooms without issue. Parking is also a bit complicated as well. Self-parking is charged by the resort, but there are QR Codes all over to pay for parking through Metropolis. I scanned the QR code because I wasn't told otherwise, and will now be refunded. The desk agent explained this is a pretty common occurrence, but I'll bet a lot of people get double charged and never know it. One final note: during the last two days of our trip, there were some dangerous swells, and we witnessed at least ten water rescues involving guests who had been pulled out too deep. Lifeguards responded on jet skis several times, and we also saw the Fire Department respond once. On at least two occasions, however, employees from the towel hut jumped into action and assisted swimmers in distress. A special shoutout to these young men, whose quick response may very well have saved lives. They deserve a raise! That said, the situation raised some concerns. The current safety approach appears to rely heavily on beachgoers alerting hotel staff, who then contact emergency responders. Given the conditions and the number of incidents we witnessed, having a dedicated full-time lifeguard stationed on the beach would be a worthwhile investment.

Poorly maintained. Tiles missing around pool. Safety rope frayed to the point of breaking, sun chairs broken. General sense of drab and underutilized common space. Food and beverage is overpriced even for Hawaii resorts — higher than Waikiki and Kauai for example. The resort is generally a bit depressing. I stayed here twice before in 2019 and 2017. Sorry I returned. I am Bonvoy titanium — you can believe the negative reviews.

As Bonvoy members we got an upgrade to the Moana buildings right over the water. Although there are 3 buildings, they are all number 6 (makes it hard for guests). The rooms were great due to the view, even though the toilet flushed every 20 minutes. The facilities are wonderful, so pretty. It is right at Blackrock which is the best snorkeling in the area, and there were sea turtles right there. Room is comfortable, bed great, air works well, hot shower, coffeemaker. There are water stations, gym which was clean. The pool was COLD. Please heat it, lots of people were cold. There is a lazy river, which didn't really have any jets, but you could walk around, also COLD. There were not enough umbrellas, as everyone went out at 6:30 am to put out towels to get under the few umbrellas. There are two outdoor bars, with different happy hours, and we ate lunch there daily with our room credit. All workers and staff were very kind and helpful. Unfortunately there isn't enough help at the front desk, and in the bars at the main times of check in, lunch, afternoon drinks, and early dinners. Lines were half hour at times. Would we stay again, yes, just know the limitations.

We used free nights and points to get a ocean view room. The view was incredible. The room size was big. It did not have a microwave but you can get one upon request and it cost $35 for your entire stay. For us, it was well worth it. Water pressure in the shower was amazing. They have a text messaging system you use for anything you want and they are great at getting you anything you need. Self parking was around $39 before tax and valet was free or the first night only. $50 resort fees each day. They have free activities each day at the resort as part of your fees. There is a sign up online for those activities but that is not needed as they do not check it. If you download the Marriott app, you supposedly can use a mobile key. We didn't realize that until we were leaving. When you go to leave, you cannot just go get a luggage cart like at other hotels. I was told they are full service only and they must be the ones to take the cart to your room and load it up. The pool was amazing. Pictures and youtube videos does it no justice. Its long and windy with a little built in slide. Its the greatest pool ever! If you like running or walking, the beach sidewalk from the resort is shaded in the morning due to the sun rising on the other side of the buildings. Perfect beach for a sunset.