Sheraton Maui Resort & Spa

Great location to the beach. Loved our room and the ease to get around. Amazing lazy river. Some things that customer service helped us with but were not the best (hard to complain in Maui but some things to improve) housekeeping did not come daily, when we called they said housekeeping was too busy to come for the day. The housekeepers were always working very hard and when they could come the room was perfect. Disappointing to come back from a long day with no towels. Also, one half working shower by the beach/pool so sand is everywhere. Tried really hard to wash off before tracking sand but with only one shower that barely works it was hard (leaving more work for house cleaning). Kind bell hops/vallet and workers. Also, chairs at pool were covered with towels but no one in them for hours. many signs saying things would be moved but they never were. Difficult to get chairs without looking around for someone to leave. Paid $30 to rent chair on beach when wanted to. Nice to have the option to rent one or buy a cheap one and use daily at a store.

This was my first time in Maui and I stayed here with my family for 4 nights. The design of the hotel is on the older side, but you can tell the rooms have been remodeled (which is good). The AC in the room was very strong and never felt hot. The shower had enough pressure and always had hot water. The beds were comfortable and sheets were fresh. The closest had enough space. The mini-frig was working well. Overall I had no complaints about the room. The grounds of the hotel were kept immaculate. There are 2 swimming pools that were connected by lazy river which are great for little kids. Each swimming pool area had a bar where you can order food, and there were tables to eat as well. One thing disappointing was that one bar area at the Mai Tai Pool closed at 4 (sunset was at 7). Also the shaved ice stand was only open from 12-3pm. The beach area is great. The hotel is situated right next to Black Rock and I noticed that the tides weren't as strong as the tides in front of the adjacent hotels. The $49 breakfast buffet was disappointing. It was probably twice the size of a breakfast buffet you can get for free at Courtyard or a Hyatt Place. It's convenient but not work it. Luckily, my Platinum status allowed me to pay $20 per person. Even then, the convenience of staying in the hotel was the main reason we ate there. It was better to drive 7 minutes to Lahaina to Kehei Caffe and have breakfast there. The price was comparable but the food quality was better (except the hotel offered better fruit). Seating around the pools were limited and by 7am, almost all the chairs at both pools were reserved with guest towels from the hotel. The location is great. It's about a 8 minute walk to Whaler's Village and there are several hotels nearby. I assume that's why the Sheraton only has 1 restaurant open for dinner. The free internet was fast. Valet parking was $40 and self parking was $30 at the time of this review (7/2026). The drive from the airport took about 50 minutes. I would recommend for families. Would I come back here? Yes, but I also would want to try the hotels in the other areas.

Sheraton Maui Resort & Spa continues to amaze us. We came in 2015 with our 1 year old and who is now 12. We knew that the beach on the back side (near the golf course) was better. However, we didn't see massive turtles like we did in 2015. Whatever shortcomings Sheraton has, they always come through with other amenities, service etc. Needless to say, Sheraton is amazing and its location makes it the best. Hint: Get an oceanfront on the back side of the hotel. The views are heavenly....

Before you read my review, please know that I travel a lot and have Titanium status with Marriott, so I write this review so some poor person from middle America doesn't get bamboozled. Thankfully, I used points for my stay, otherwise I would have been furious, but it's unlikely anyone would have cared. I stayed above the cliff in 6,000 series of room numbers which was an ocean view king suite. Beautiful area of the resort, with a lot of privacy. Marriott has absolutely let this "resort" go and it's really sad because the location is great, but the experience is far from great. Everything is very old and dated, and they should disclose how they treat their PAYING guests no different than another person who's not a paying guest. Positives: - Views, black rock, snorkeling is great near the resort, and the location is at the end of Kaanapali away from the main traffic areas. - Lobby - Beautiful look out. - Location - great Negatives: - Upon check-in we were told the pool gets "busy" so just be patient, little did we know what was to come. - Old, dated, dirty, with many areas open wasted space. - Gym - literally an after thought - old, dated equipment, zero view tucked far from most rooms. - Breakfast - Basically a continental at triple the price. - Pool - Absolute disaster - Basically, they operate a public pool under the veil of a "resort". - They should disclose that they allow any non paying random to walk up off the beach, through the resort, or from wherever and camp at the pool all day. Due to the interest in BlackRock, this can't be understated. They have zero bracelet policy so literally anyone can grab chairs while paying guests walk around hopelessly trying to find a spot, and since there are very few available, they try and sell you their cabanas and loungers for day use at a premium. Absolutely ridiculous! Example: - Day #1 at the pool - Sat next to a crew of 7 ppl, not staying at the resort, and the guy in the group told me they bought same towels off the internet and scam the system anytime. That's 7 chairs taken by non-paying guests, while their ACTUAL guests are laying on the grass areas near the pool. - Day #2 at the pool - Party of 8 ppl showed up, took 8 spots, all day and brought in all their own floats and cocktails. Stayed all day....a the expense of the PAYING guests. In talking with one of them at the bar, he told me they purchased day passes. Also, not disclosed to the paying guests. - Day #3 at the pool - Had to wake at 6AM to secure a pool chair, sat next to a very nice family of 4, who left their area to go have lunch for an hour, only to come back to 2 of their chairs taken and moved across the pool area by non-guests. We also had a local crew of teens roll through the pool blasting a boom box on their way to Blackrock. You literally can't make this up. - Day # 3 Also included a photo shoot in the morning, where they closed off the pool area for an hour while two models did a photo shoot. Of course, the photo shoot makes the resort look amazing and uncrowded. Buyer beware, false advertising to say the least. Once the "shoot" was over it looked like black Friday at the mall as people ran frantically to grad a chair for pool use during the day. - Daily - all day, randoms come off the beach, waltz right onto the resort, and use the pool as they're shower. They either rinse the sand off their body or relax and swim since their is zero policing of pool privileges for paying guests. Insanity. - After 3 days of the nonsense, we decided to mainly stay on the beach and try to make the best of a very bad situation. Security: - They had a guy walking around, but he seemed to be oblivious or just powerless to change the status quo. I truly think 30% of the pool is people not staying at the resort. Amenities - Barely a step up from a courtyard Marriott. The GM of this resort should be ashamed, this is a total bait and switch.... Bottom line: - The Marriott has lost me and my family who luckily can afford a different option. What they have gained is people who aren't paying to stay, have no regard for the property, and will continue to drive away people like myself....a titanium member, not very smart. Clearly, this is either intentional to maximize property revenue, or the Marriott just doesn't care to provide you value for your hard earned money. Consider yourself warned. Mahalo.

Unacceptable 25mn waiting time for check in at 21:30 pm. Only one staff available while another woman is hiding behind her computer totally avoiding eye contact before disappearing in the back office! Very bad start