Sheraton Maui Resort & Spa

Hawaii is expensive, I get that but this hotel seemed to want to take it to a new extreme! Having booked 4 nights at an extortionate, though highly discounted, price, we were stung with an additional charge of 60 dollars per night that was for services such as internet - items that most would consider as standard! When we challenged this we were told it was a mandatory charge - raising the question why it wasn’t already in the price?! Then matters got worse. After checking in we were told that the electricity in our block would be off until 1500. That seemed fine as it was less than an hour and we were granted a 50 dollar discount. To cut a long story short the power returned at 1730 and despite the manager granting a further discount, the damage was done. The room was fine, though the balcony was hardly worthy of the name. The restaurants were being refreshed so we had to play hunt the breakfast in the morning. We tried the overpriced restaurant on site but least said the better on both food and service. The hotel needs a total overhaul, focused around guest experience rather than pure profit.

Terrible customer service and treatment by Mark. He was rude and checked us in to a room that was under renovation per the maid. Then asked us to come back and treated us as if we did something wrong. For someone in the hospitality industry, this is quite disturbing. I asked questions about the hotel and he knew nothing and asked us to reference the hotel brochure. Also, the bathrooms have no locks… interesting. We still have two more days here and sadly i am dreading it

If you just want to stay in one place on your trip to Hawaii, highly recommend the Sheraton. Everything you need is here. Pool , beach, nearby shops. You can schedule tours to local areas. The views from any spot you pick to sit and just soak up the sun by pool or beach or just lounge in the lobby area are amazing. You will not be disappointed. The only hiccup was the electricity went off for a few hours in part of the area. Other then that I had an amazing time. ♥️♥️

Fabulous resort with a few hiccups! First the Coral reef breakfast facility is under construction which should have been stated in the emails we were receiving before our trip! Also my wife and I were in room 2322 and had a water leak problem which was handled very well as they moved us to another room.Would I stay here again? Absolutely because the setting of this hotel is unmatched!

WOW, the ARAMCO Retiree Golf Group with 32 golfers along with spouses and partners traveled to the Sheraton Resort & Spa in Ka'anapali, Maui, Hawaii May 3-9, 2026. It was fabulous and a great location for our 4 golfing venues including Kapalua Plantation, Ka'anapali Royal and Kai, and Wailea Emerald golf courses for our 4-round tournament. The facility was fantastic with beautiful ocean view from the ocean front rooms. The restaurants were great along with the luau that was very entertaining. The views, both sunrise and sunset, are spectacular. The sandy beach was welcoming and great snorkeling in the area next to the black rock cliff to see turtles, spinner dolphins and other sea creatures. A big THANK YOU to Jennifer Tom, Sheraton Maui Senior Sales Executive, who made all our booking arrangements super easy with no issues. She was extremely responsive answering all our inquiries. Stacie Kapule, her assistant, happily handled all the changes along the way. Need to mention Monte, Darci and Angelica who serviced our group at the Cliff Dive restaurant and bar every night from the Sunday Icebreaker and happy hour every night ay 6 pm. Everybody loved the Hawaiian vibe and highly recommend the Sheraton Maui Resort & Spa in Ka'anapali. Mahlo. Mike