Sheraton Maui Resort & Spa

The hotel is dated and overpriced. They sell day passes to people that are not staying there. Those folks let their kids run a muck unsupervised. The front desk staff is horrible .. Rude, unprofessional and very little experience. Wouldn’t recommend!!

Overall, we had a good stay at Sheraton Maui Resort & Spa. The front desk team was very nice and helpful, and I also want to give a special compliment to the housekeeping team. They did a great job and were always friendly. However, the valet team was a very different experience. They were not very friendly or helpful. For example, they usually did not help open or close the car doors, which I would normally expect from valet service at a resort like this. The most disappointing part was when we were leaving. One of the valet staff asked me where my luggage was, so I thought he was going to help load it into the car. I even had the tip ready for him. But he just brought the luggage over and left everything outside next to the car. I’m not sure if it was because we had too much luggage and he didn’t want to load it, but it definitely left a bad impression at the end of our stay. The hotel itself was nice, and we really appreciated the front desk and housekeeping teams. I just hope the valet service can be improved to match the level of service from the rest of the resort.

Cipriano and Jayson at the Mai Tai bar were awesome, fantastic and amazing during my day trip. Decided to treat myself on my day off to the Sheraton Maui and it was great, everyone I met was fantastic and hospitalable. One suggestion is to have more Mai Tais variations at the Mai Tai bar and/or Tiki drinks, it will fit well with the name of the bar. Valet team was also great 😊. I will see you soon as this was the perfect location and experience.

I’m currently staying at this resort 8/23. One of the worst pool areas in a hotel Ive ever stayed in. Limited pool seating with umbrellas, People get down and reserve seats at 8am sharp. Then leave them unattended against hotel policy. Nobody enforces it. Get down at 8 am sharp and do the same for an umbrella or you will miss out. Pool side seating is tight and buggy even with 15-20 mph winds! Cabanas rentals are a 3rd party operation. $400 a day for a pool side cabana with old uncomfortable chairs and rusted out refrigerators. But worth it if you don’t want to sit in someone else’s lap! lol Snorkeling black rock is nice but get out early before the crowds. Rooms are outdated and the entire place could use some updating. Had a great massage, but there are no locker rooms or showers, steam rooms. The luau was great!

The pros are the location, it’s quiet, the kids like the pool, it’s next to Whaler's village - it’s why we’ve stayed at this resort for the past three years. It’s easy! The rooms are nice and I genuinely can’t complain. However, this property has gone downhill a bit and you should be aware of what you’re signing up for. I swear it was slightly nicer for the first two years we’ve stayed here! - the buffet is a step above continental, exorbitantly priced and not even that good. They got rid of the full service breakfast restaurant (which actually had decent food) and replaced it with this nonsense. I don’t mind paying Maui prices for food but can it at least be decent?? Again, thank god for Whaler’s village and other nearby restaurants. $50 “buffet” for adults and $25 for kids. You can prob get a discount on this depending on status. - the coffee bar (this resort only has one) is swamped every morning with two employees working. Not sure why they don’t hire more people?? - front desk usually has 1-2 people max working so be prepared to wait ages to check in. - they offer resort pass so you get lots of randoms (and people that don’t even bother with day passes that wander in from the beach). So you end up with a nice pool that’s plagued with chair-saving shenanigans, strangers washing their sandy feet, etc. It’s giving Carnival cruise. Marriott could easily solve this problem with wristbands like other resorts do but they don’t seem to care. Again, if this was a cheap resort I wouldn’t complain. - I can’t see us staying here again as the value isn’t here for me personally. I’d rather pay slightly more $$ and just get a better experience overall. Bummer!