Sheraton Maui Resort & Spa

Place is old under staffed. I think the gardeners must have quit. The carpet in our room is dirty and worn, and pulled up in places. This place is overpriced for what it is. Too many rooms which crowds the beach and pool. Staff doesn’t clean much up. There is always trash around. I just stayed at Fairmont Orchards on the big island. Very nice, and the prices for food and drinks are the same. Go there

imo over priced and not enough amenities to justify the price

This is not a representation of the employee - I would rate them a 4 start. The property - despite the location, this property is old and needs significant upgrade. The bed is probably the worst -- they are too soft and/or sunken in and you can tell that it is old. The comfort level was soooo bad that I added blanked provided by the property and sleep on top of these blanket to make it more firm. Otherwise it destroyed my back. Sheets/towel are rough and uncomfortable as well. Building itself is just They also do not provide any type of water bottles. They do provided you a container to obtain water but the water station are few and far between... what's the purchase and why even waste the money to provide it. Does not stand for a true Marriott property. The problem is that as long as they continue to be booked out like they stated, there is zero incentive for them to upgrade. I do NOT recommend this place.... there are better places for the same and sometimes lower price.

I've been to this property several times before and its location along Kaanapali Beach nestled against Black Rock continue to make this one of the top places to stay while visiting Maui. The last time I stayed here was in 2019, and at the time they were renovating some of the common areas (the rooms had just been refreshed). Now that the lobby is completed, the changes they have made were a nice change. The rooms are relatively nice but are now showing signs of wear and tear (particularly in the bathroom. Our sink had a huge crack down the center of it). All the staff we encountered throughout our 6 night stay were super friendly and helpful. Value wise, this property misses the mark as the prices to stay here have gone astronomical since 2020. I lucked out with a Costco package, which still wasn't cheap, but offered a better value with parking and resort fees waived for the duration of my stay. When I had visited in the past, they used to have staff working near the swimming pools monitoring pool chairs/ loungers and would help you find and set up a spot. This no longer exists, which leads to my one criticism I have of the property. I never got to use the pool or sit at the pool once during my stay. Like most resorts nowadays, people hog the loungers/ chairs at sunrise taking up all available space for the entire day. I even saw loungers/ chairs with non-Sheraton towels on them (leading me to assume that people using the beach and not staying at the resort were using the pool). For the prices they are charging, they should bring back those staff who help monitor and regulate "reserving" of pool loungers/ chairs during the day so that all guests have an opportunity to enjoy the facilities. Instead, we ended up spending most of our time sitting on the beach instead, which while nice, is not entirely fair as we paid for our right just as others had to use the facilities at the resort. When I asked the staff working the activities booth/ handing out towels whether they could help locate somewhere to sit, they shrugged their shoulders and indicated they could not. I saw other guests around wearing wrist bands for their resorts to identify who was a paying guest and who was not, perhaps this is one solution the Sheraton should explore. If the resort could fix this, then it would receive higher ratings from me, but at the present time, I can't recommend paying these prices to stay here.

Everyone at the front desk was beyond helpful. I thought the grounds were absolutely beautiful and had enough free activities. That was a very nice touch. I thought their breakfast was a little overpriced at $47 a plate for an adult and 25 for kids, but the food was delicious. Myonly concern and it is a deep concern with this hotel is they are right by the black rock area and there is no lifeguards in the beach and nobody the hotel supervising people. I saw so many people physically touching the turtles, taking selfies with the turtles surrounding them where they couldn’t hardly even move orget away from all the people there was a study stream all day long of people jumping off the cliffs I think the hotel or the has to pay for a lifeguard when you allow this many people on a beach to surround these poor animals