Sheraton Maui Resort & Spa

Beautiful resort and grounds I’ve stayed at this particular Sheraton over 10 times and do love the Kaanapali area. Unfortunately, the resort has poor management staff and have overlooked more than a few things at our last stay January 5-17 2026. Overcharging and claiming damage in our room when we were staying in the room with only family and nothing was clearly damaged nor should have been charged at the end of our stay. On this occasion they charged us $3000 upon departure for supposed white mildew on the couch that was clearly there for a long time. Very disappointing and unfortunately will not stay at the Sheraton again. Beware of the management staff!

This was our first time staying here and we loved it! We stayed in the Moana building and yes it's a little bit of a walk but we didn't mind at all. The view from our room was outstanding and we loved watching the whales from our balcony. Our room was clean and had everything we needed. We also loved the Coral Reef for dinner. Excellent food. The pool is amazing and the staff at the hotel were very nice. Can't wait to be back for another stay!

We didn’t stay here, but up the beach at the Westin. We did however attend the New Year’s Eve Lua and it was awesome. We did come down to Black Rock a few times but distressing to see all the idiot tourists and their kids harassing the sea turtles. Sheraton, Westing, Lahaina and Maui County need to do better somehow to communicate and enforce this Federal protection. Did not enjoy seeing this at all

A beautiful, relaxing stay at this hotel. The location was stunning. Our room was at the front overlooking the beach, the islands & the resort pools. Wish I was still there. A great guy that checked us in offered us a room upgrade & this totally made the difference in our stay. Maui is a lovely, natural island that has been well -developed for tourists to have a great relaxing holiday, but still mostly natural & not overdeveloped. Wherever you look, the beaches, mountains, trees, it is stunning. The Sheraton facilities are open-plan and scenic and the beach was safe and family friendly. Families were they all through the day. Would stay there again! The service was great and the food was fantastic!

I’ve stayed here many times but this last trip was my last The place is huge and they put us in a very nice room on the far side of the property. The views were amazing but it took so long to get to the lobby or the pool. Literally 100 yards to take stairs to a ramp to take an elevator to walk 100 yards to an elevator to walk 200 yards to the lobby. It takes 15 mins to get a coffee and 15 mins back. Second, they advertise an ala carte menu but when we arrived it’s all Buffett for $50 each. When I complained to the management they just said that they were renovating. I told them to update their website then. Lastly we were gone on a whale watch and pool time from 9:30-4pm and the room was never made up. They came by at 5pm as we were relaxing after the sun and we sent them away. Paying nearly $3000 for 3 nights I would have expected a better experience.