Disney's Grand Floridian Resort & Spa

This used to be a well managed and magical hotel but our last trip has seen a noticeable decline in service standards. Renovations are having a major impact on guest experience - this isn’t minor stuff so don’t think it is.!!! Work is loud, inconvenient to guests (elevators out of operation causing long delays to get between floors) whilst work is going on in the hotel at obscene times (on more than one occasion waking family members). Experience was summarised by the nearly one hour wait for cases to be collected from the room today. When escalated to the bell hop manager, Lauren - who gave the impression she couldn’t have cared less - I was told that this kind of wait “was not unusual” and “normal”. I can certainly confirm whilst it might now be normal for the Grand Floridian it certainly isn’t for genuine service- led hotel chains like the Four Seasons and Ritz-Carlton. It is only for the fact today is our last day and I’d already missed out on a timely hour of the park with the family that stopped me escalating to senior management. As long-time visitors to Disney over the last two decades it is sad to have seen standards drop so much. There are some experienced Disney staff - such as Sergio in the cafe and the club level concierge team - who are still fighting the Disney experience fight but I fear they are becoming outnumbered……..

I’ve been staying at the Grand Floridian three times a year for the past 10 years, and sadly, after this last trip, I will never return. The hotel has been slowly going downhill for years—and it has nothing to do with the ongoing construction. The magic is gone. Staff look stressed and miserable, and while I understand they’re probably underpaid and dealing with a lot, the guest experience has really suffered. Housekeeping was unreliable—one day our room wasn’t serviced at all, and another day we left at 9 AM, returned at 3 PM, and it still hadn’t been cleaned. The food was by far the biggest disappointment. Everything is either deep-fried or loaded with salt—this includes signature restaurants like Narcoossee’s and Citricos. You can easily spend $300 on dinner and leave feeling sick afterwards. If you’re health-conscious, you’ll struggle to find options anywhere on property. Breakfast was the worst of all—powdered-tasting “hospital eggs” and frozen tater tots are not what I’d call luxury dining. Cleanliness was also a major issue. We found a 2-inch roach under our stroller (terrifying!), which forced us to move rooms. The Club Level, which used to feel special, is now overcrowded with sticky surfaces, crumbs everywhere, and cheap food offerings. The pools were dirty as well—the bottoms have turned yellow, which says it all. Overall, the Grand Floridian has lost its charm, its service, and its quality. It’s very sad to see what has happened to this property. If you’re looking for true luxury, great food, and real service, this is NOT it. We’ll be staying at the Four Seasons Orlando from now on.

When you go in through the main entrance you are met with a building site and no signs telling you where to go. Nobody greets you and you have no idea where to check in. What you aren’t told is the staff check you in whilst sat in the comfy chairs. The worst hotel check in we have had in a long time and this was suppose to be Disney’s premier hotel. We weren’t even given a map of the resort. However, after that initial issue the actual resort is lovely even taking in to account the building works. The DVC resort studios (not to be confused with the DVC villas) are located just by one on the pools and very comfortable. The location is great for Magic Kingdom. Disney customer services did go out of their way to apologise for the start but it should have never been like that.

Imagine splashing out $800 a night, picturing yourself walking into the grand, polished Grand Floridian, all Disney magic and elegance… only to find you’re basically staying on the construction site version of the website. Yes, the site still shows the fantasy, but in reality? Drills, dust, and scaffolding. You can almost hear the hard hats clinking in rhythm with “When You Wish Upon a Star.” So if your dream holiday involves paying luxury prices to watch builders do their bit of DIY magic, this is the one for you. Otherwise, give it a huge miss.

the hotel is awesome and offers lots of good things like a Disney monorails and a boat in walking distance from Magic Kingdom bad thing is this is the most expensive hotel at Disney World rooms has been refurbished and they're way better than the other rooms