Grand Hotel Tremezzo, Lake Como

I stayed for two nights the end of April. I was expecting a WOW experience for the cost and was completly disapointed. Extremely small guest room, no desk and the carpet under the bed should have been replaced years ago. Most of the staff were young and appeared to be trained to act a certain way that came across at times as fake. The food was not great and was really expensive. Again I was expecting a Wow! There was one exception. It was the mazing breakfast service. The food options at trhe buffet were extensive and the kitchen was beutiful. In general, all the costs at the Grand seemed excessive. A Vodka tonic was over 30 Euro. I look forward to returning to Lake Como but not at this hotel. The views are amazing and Lake Como is a must visit!

Here is the update to my earlier review. We had bad service. It began about 1-2 weeks before arrival when we emailed the concierge for assistance. We did not get a reply. Over the course of 7 days we emailed many times and finally the hotel manager replied & said to deal with only her. This was a heads up we should have cancelled the reservation for 2 suites. My husband was using the terrace of our suite and inadvertently got locked into that area. He called 3 times and it took 45 minutes to get assistance. These were 2 of many problems we had. I met with the hotel manager in person to detail all our issues and requested not to pay for the 1st night. She said she had to talk with the general manager and would get back to me. She finally got back to me at 5 p.m. and offered a minor free service. something we totally would not want or use. I told her we did not want that and repeated what I wanted. I said we will be checking out early then. I don't believe she spoke with the general manager, Silvio, as he approached me the next day as we were leaving the property to say he saw in the system we were checking out early. I told him that the hotel manager, Anna, as aware of all the issues and he could chat with her. He said I would rather hear it directly from you. So again I told of our issues [my time is money too - especially since we were trying to leave and had a car waiting] he promised me he would take care of us and get back to me. That was about a week ago and I have not heard from him or any of his staff. Prior to this stay and directly after we were in Milan - stayed at a high end chain and had impeccable service. Don't waste your money here.

Excellent service and beautiful place !! My son’s wedding was last week at one of the terraces! Everything was perfect! Drinks, appetizers, food, decoration was impeccable! Servers, waiters, hotel personnel were always doing their best to please us! Tissy, one the waitress was amazing, taking care of us in all the aspects, whatever we need, she was there! 10 out of 10 👍🏼👏🏻

Valentina – I have read your responses to guests who have made negative comments and they are all very similar. We are currently in multiple suites in your hotel and have experienced poor service in many different areas. We are checking out tomorrow which is earlier than planned and I will update this review once we have left. I have discussed the issues with Management and their solution was unacceptable. With so many choices available to us Travelers it is unfortunate that this is the situation at this hotel.

My wife and 4 year old daughter stayed for 4 nights and our favorite experience was at the outdoor pool in the garden. Especially the service, the staff made us feel right at home, specially Armedio. He greeted us everyday, brought our daughter chocolates every evening and made sure we were always comfortable and taken care of. He went above and beyond. Room service was also exceptional, in part because of Camille, she was great. She made sure we got breakfast promptly, gave us advice on what to visit/explore and again, made us feel comfortable and at home. This place is truly unique in its beauty and overall vibe!