Grand Hotel Tremezzo, Lake Como

We stayed for our 33rd anniversary, room 415, lake front. We were greeted with a bottle of Prosecco and a nice note acknowledging our anniversary. Pros- Gorgeous setting- one of the most beautiful places we have been Fantastic breakfast - truly overwhelming Staff at the road assist with crossing, cars, bikes and super friendly. Candy bar in the lobby 3 pools Cons- Lack of pertinent info at check in (and in room) is a problem but is easily solved. Just want you to know what I wish I did and hope they will address. - Spa requires a reservation just to be inside - No water or sunscreen on site at pools and staff is not attentive so ask for service - Ice cream is 14 a scoop at lake pool, no sign, not attended and guests don’t understand The pool can be very loud with kids playing “Marco Polo” constantly. Old fashioned metal key (1) is provided and can be difficult to work No cream for coffee provided in room but ask for it and they will gladly bring it. Overall we enjoyed our stay! I did mention the need to inform guests about the spa policy when asked about our stay when leaving.

Our experience was beyond we could ever imagine. One staff member in particular, Vincenzo, working on the second floor bar restaurant, was so helpful, polite and kind. He made our experience the absolute best. Thank you Vincenzo! Greetings from the two girls from Holland.

Had a great time at Grand Hotel Tremezzo! Especially loved our evening at the terrace bar—the views were stunning, the service was lovely, and the live music was fub The pianist/multi-instrumentalist created a fun, silly time. A perfect spot to sip and soak in Lake Como.

We had long wanted to visit Grand Hotel Tremezzo, and finally managed to book months in advance. As frequent guests of luxury hotels, we expected a top-tier experience – but were deeply disappointed this time. We pre-arranged a luxury Mercedes sedan transfer through the hotel for two people. Instead, we were picked up in a 7-seat minivan, which felt far from luxurious. Upon arrival, we voiced our dissatisfaction to reception, but got no resolution until checkout, and only after pushing hard. Check-in was also frustrating. Our room wasn’t ready at the promised 3:00 PM. We had to keep returning to the desk until it was finally prepared around 3:30 PM, only after we insisted. Dinner was reserved in advance through the concierge at one of the hotel’s restaurants. However, on our first evening, my husband was refused entry because he was wearing classic knee-length tailored shorts. No one had warned us that trousers were required. It was embarrassing and upsetting. Service throughout the hotel was well below expectations – at reception, concierge, and restaurants. For the price point, the food and drinks experience should have been on another level, but it wasn’t. The only highlight of our stay was the Riva Boat Passalacqua tour – the Hollywood Tour around the lake. Captain Maurizio made the experience truly unforgettable and deserves special recognition. At checkout, we were again charged the full amount for the transfer from the airport. We refused to pay the full price for what was essentially a minibus, not the luxury we paid for. After insisting to speak to a manager (which took serious effort), a woman finally offered a 50% discount. We accepted, but the whole experience felt stressful and unworthy of a 5-star property. Final thoughts: The hotel is visually stunning – with incredible pools, lakeside location, and dreamy surroundings – but the service was far from five-star. Sadly, it left us with more frustration than joy.

I stayed at Grand Hotel Tremezzo for my third time, and finally I managed to bring my parents with me! It has been a wonderul Family experience! Thank you Carlo for the amazing boat tour, my mother was quite afraid but your kindness made feel her so calm, and she still talks about this with our friends! 😊 I’m so looking forward to come back soon in this paradise! Grazie GHT!