Mandarin Oriental, Lago di Como

I had an amazing dinner at The Bar & Bistrot. The prawn and cuttlefish were super. Camela is the cornerstone of the restaurant and she is indeed a superstar. I love the ambience here. Will definitely come back

Wow what a let down , service so bad , attitude appalling. For sure they don’t understand the word Guest

Mandarin Oriental, Lago di Como is undeniably stunning, but our stay was marred by how a simple check-in delay was handled. We arrived at the hotel at 10:30 AM, coming directly from Mandarin Oriental Milan, and despite the official 4:00 PM check-in, we were left waiting with no real attention or care from the staff. The room only became available at 3:30 PM — hardly something to be credited as going above and beyond after such a long wait. When I raised this with the hotel afterward, the reply I received was polite and beautifully worded, but ultimately hollow: it reaffirmed the check-in policy, thanked me for my patience, and offered nothing beyond an apology written by executive assistance to general manager . No real acknowledgment of the guest experience, no gesture, nothing. Having stayed at 9 Mandarin Oriental properties, I can say this one does not reflect the standard of care and attentiveness I’ve experienced elsewhere in the group. Some properties in this collection truly delight their guests; this one, unfortunately, make the oposite: “ a masterpiece of style over substance“! This experience, and the formulaic response that followed, has made me reconsider visiting other Mandarin Oriental properties in the future.

My family & I recently stayed at the beautiful Mandarin Oriental Lago Di Como which was, undoubtedly, one of the best experiences we have ever enjoyed in our many decades of travelling and staying at many of the best luxury hotels globally. Words cannot describe how incredibly stunning this hotel located in such an idyllic location. It is set within its own exquisite estate far removed from the main road but yet conveniently accessible with its own private pier for boat access or by road in which the hotel offers complimentary shuttle services to the Como main square, train station and all major ferry services. All staff treated our family like royalty with every request met with enthusiasm, kindness, respect and patience. All dining options are exemplary although an absolute must Is dinner at L’ Aria which was phenomenal. It would be remiss of me not to mention Enrico, whom provided such exceptional concierge services and the team who assisted my husband in surprising me with the most divine gifts for my birthday.

My stay at Mandarin Oriental, Lago di Como was truly exceptional. The hotel combines luxury, elegance, and breathtaking scenery in a way that makes the experience unforgettable. The property itself is stunning, with beautiful lake views, peaceful gardens, and sophisticated interior design. The staff provided outstanding service from the moment I arrived, always attentive, professional, and welcoming. My room was spacious, spotless, and beautifull. Overall, Mandarin Oriental, Lago di Como is an amazing place.I would highly recommend it to anyone looking for a luxurious and relaxing getaway in Italy.