Mandarin Oriental, Lago di Como

Wow what a let down , service so bad , attitude appalling. For sure they don’t understand the word Guest

Mandarin Oriental, Lago di Como is undeniably stunning, but our stay was marred by how a simple check-in delay was handled. We arrived at the hotel at 10:30 AM, coming directly from Mandarin Oriental Milan, and despite the official 4:00 PM check-in, we were left waiting with no real attention or care from the staff. The room only became available at 3:30 PM — hardly something to be credited as going above and beyond after such a long wait. When I raised this with the hotel afterward, the reply I received was polite and beautifully worded, but ultimately hollow: it reaffirmed the check-in policy, thanked me for my patience, and offered nothing beyond an apology written by executive assistance to general manager . No real acknowledgment of the guest experience, no gesture, nothing. Having stayed at 9 Mandarin Oriental properties, I can say this one does not reflect the standard of care and attentiveness I’ve experienced elsewhere in the group. Some properties in this collection truly delight their guests; this one, unfortunately, make the oposite: “ a masterpiece of style over substance“! This experience, and the formulaic response that followed, has made me reconsider visiting other Mandarin Oriental properties in the future.

My family & I recently stayed at the beautiful Mandarin Oriental Lago Di Como which was, undoubtedly, one of the best experiences we have ever enjoyed in our many decades of travelling and staying at many of the best luxury hotels globally. Words cannot describe how incredibly stunning this hotel located in such an idyllic location. It is set within its own exquisite estate far removed from the main road but yet conveniently accessible with its own private pier for boat access or by road in which the hotel offers complimentary shuttle services to the Como main square, train station and all major ferry services. All staff treated our family like royalty with every request met with enthusiasm, kindness, respect and patience. All dining options are exemplary although an absolute must Is dinner at L’ Aria which was phenomenal. It would be remiss of me not to mention Enrico, whom provided such exceptional concierge services and the team who assisted my husband in surprising me with the most divine gifts for my birthday.

My stay at Mandarin Oriental, Lago di Como was truly exceptional. The hotel combines luxury, elegance, and breathtaking scenery in a way that makes the experience unforgettable. The property itself is stunning, with beautiful lake views, peaceful gardens, and sophisticated interior design. The staff provided outstanding service from the moment I arrived, always attentive, professional, and welcoming. My room was spacious, spotless, and beautifull. Overall, Mandarin Oriental, Lago di Como is an amazing place.I would highly recommend it to anyone looking for a luxurious and relaxing getaway in Italy.

Review for Mandarin Oriental Lago di Como from Family Emir We spent several days at Mandarin Oriental Lago di Como and it is one of those rare properties where you immediately feel that everything is thought through properly. To start with, we were a bit unlucky with the weather, so we couldn’t fully enjoy the famous floating pool over the lake. Under normal conditions this must be one of the most impressive spots on Lake Como, especially towards sunset when the light drops behind the mountains. Even without using it, you can already see how special that setup is. What really stood out to us was the way the hotel handles situations. No hotel is perfect, especially at the beginning of the season, but here every small point was handled quickly, quietly and without any unnecessary discussion. That is exactly what separates a good hotel from a great one. We stayed in a suite with direct lake view. The room itself was very well designed, spacious, and extremely comfortable. Everything felt clean, well maintained and properly prepared. Housekeeping was consistent and discreet. Turndown service in the evening was done with attention to detail, creating a very relaxed atmosphere when returning to the room. The entire property feels secure and private at all times. Access is controlled in a subtle way, and there is always staff present without it feeling intrusive. You can move around the hotel, gardens and waterfront areas with a sense of calm and privacy, which is exactly what you want in a place like this. Service across the hotel was consistently strong. The staff is not only professional but genuinely friendly. It never feels forced. Whether at reception, concierge, or restaurant, the team is attentive and present without overdoing it. One situation that really impressed us was related to a boat tour we had planned. Due to weather conditions and personal reasons, we had to cancel. The hotel handled this immediately, with full understanding and no charge. This kind of flexibility is rare and shows real guest-oriented thinking. The food quality throughout the stay was very good. Breakfast was fresh and well presented, and the overall dining experience matched the level of the hotel. Service in the restaurant was smooth and attentive. From a location perspective, the hotel is perfectly positioned. You can reach Como within a short drive, and places like Bellagio or Villa del Balbianello are easily accessible by car or boat. At the same time, the hotel itself feels very quiet and separated from the busy parts of the lake. In the evening, the atmosphere becomes particularly special. The light over the lake, the calm surroundings, and the overall setup of the property create a very relaxed, almost private feeling. If we would mention very small details, then only as a side note: Some decorative lighting elements in the corridor towards the breakfast area feel slightly out of character compared to the otherwise very refined design. And at breakfast, the berries are excellent, but serving them with a spoon is a bit of a challenge. These are minor details in an otherwise very strong overall experience. We travel frequently and stay in many high-end hotels, and this property clearly belongs in that category. We will definitely come back.