Grand Geneva Resort & Spa

The service was impeccable throughout my stay. I was with the AGD Reunion group. From Turner at the front desk to Christian's champagne welcome as we entered to Toscha's friendly and keen observational service at the cafe to Umberto and another gentleman's pool service to Emily's conversational ease at our banquet dinner, it was a joy. The food, the tuna stack, the cheese curds, the turkey avocado BLT, the chicken and beef at our dinner AND that chocolate dessert, all well presented and truly delicious. The room was clean, comfy, and may I say great pillows! Perfect. Bathroom was awesome as the shower temperature was perfect. Most of all being an older refurbished property, it seemed VERY well maintained with seemingly new furnishings, no rust or chipping anything and carpeting and design that was well thought out.

We stayed at the Grand Geneva with a few other families in early January 2026. Our experience was lackluster and definitely not worthy of the premium that GG aspires to charge for the stay. The service was disappointing. A few examples: Lunch took over 2 hours and we had to find the waitress at least three times — and all we ordered was a main (i.e., no starters, desserts or beverages). Ridiculous. And we had kids with us! They lost their minds. Dinner at the Italian restaurant was below average — food was just okay. Not worth the price. The servers took my son’s plate while he was in the restroom, and it had half a steak on it that he intended to eat. They didn’t ask me, and I didn’t see them take it. The brunch on Sunday was forever… and we had the buffet. The wait for the bill was unbelievable. We got up twice to find our waiter and eventually had to ask others to help us, and they couldn’t find our waiter, either. We visited the spa and were double-y charged for rock climbing. We asked (paid) the valet to help us get the shuttle to the spa. When the shuttle came, we ran out the door to catch it (quickly), and it drove off. Another valet out front basically scolded us “It’s been here three times for you, so you can walk to the spa.” We had been standing at the door watching for the shuttle, so I don’t know how we missed it those two other times. We weren’t wearing coats and it was 17 degrees out, but after the scolding (it was odd), we walked coat-less. Several other incidents were below par for a resort of this type. My friends (three other families staying there) and I thought the entire experience was a let-down.

Absolutely excellent!!! Grand Geneva has something for everyone. The property is extremely well maintained and clean. The location is 10 minutes from everything, but no need to leave the resort. The restaurants are fabulous! & the staff is simply incredible!!! Thanks for a great vacation!!!

We stay here for 4 days while visiting family and had a good stay. We stayed there back in 2010 and the restaurants were much better back then. They were ok now but service was the best I have ever experienced back then and we travel a lot. It's a beautiful property so I hope they get back to the level of service they had back then. Restaurant staff had been there for a long time and it showed. They remembered us everytime we visited by name, not it one restaurant or lounge but all. Was just like the show Cheers, where everyone knows your name. 😊

My friend and I did a quick girls weekend. It is a beautiful property. For a resort, there are some customer experience things I thought could be done better. My friend and I sat in the main bar area and several waiters passed us. Not one asked if we needed a drink. When we checked in at 3:50 pm, the room was not ready. Ok, not a big deal. We were told we could wait. There was someone pouring champagne and there was no mention to have a glass so we basically just helped ourselves. When we got to our room, the sheets were damp. I didn’t complain because we were only there for one night and trying to enjoy our time. At the spa, there were so many people in the common area. Not relaxing. Everyone was nice, just a little odd for a resort.