Grand Geneva Resort & Spa

A horrible storm hit the resort, and we had to take shelter. The power went out across the property, but the staff handled everything incredibly well. They were calm, kind, and went above and beyond to make everyone feel safe and cared for during a very stressful situation. Unfortunately, not all guests treated the staff with the same kindness they deserved. The entire team remained professional and compassionate despite the circumstances. They truly deserve recognition—and a bonus—for the outstanding job they did. Thank you to everyone on the staff for your hard work, dedication, and genuine care. We are so grateful for everything you did. We had a wonderful fourth of July at your resort.

Rooms were great and both pools excellent. Restaurants had delicious food and drinks along with 1776 Bar. Would definitely go ahain.

Spa treatment, therapeutic massage aka deep tissue, very underwhelming. Check in was a breeze. Friendly staff. We took advantage or the whirlpool, steam room, and sauna which was nice. Facilities could use a little updating and maybe a little more privacy for changing other than that plenty of towels! When masseuse came we walked to room and I was asked what 3 areas I would like worked on. Apparently those are the only areas that receive the "deep massage" as it was a full body massage. So that means all other areas get lotion rubbed on like you are getting ready to hit the beach, no pressure at all. Once you leave and check out an automatic 20% is added to your tab. You can increase or decrease the amount. I considered lowering just on principle but didn't. Overall what I received was not worth the price I paid with a 20% tip. As stated before very UNDER-welming...

I called the resort weeks in advance to ask about a guaranteed late checkout for my stay as it was going to be my wedding night and we wouldn’t be getting back until late. I explained I know late checkout is typically not guaranteed, and I understand if they cannot accommodate that, but was calling around to see my options. A very nice manager helped me and told me they will be giving us until 12pm complimentary. She said she would add the note to my file. Awesome! I went ahead and booked the $518 room. We arrive on my wedding night and the front desk says there is no note on the file and asked if I had any way to “prove” that they told me this. I said I can go get my phone I'm pretty sure she left me a voicemail the next day. So then he says “no it’s fine I’ll see what I can find and let you know if we can give you late checkout tomorrow” This is when I start to get frustrated. It’s my wedding night. I called in advance. I would have never booked here if I couldn’t do late checkout. Then a manager comes over and finds the note “hiding” go figure. Then they give me a hotel key that doesn’t work so I got locked out of the hotel at 10 pm with no phone. I had to walk all the way around the building while getting cat called by strange drunk men. Lastly, the room was extremely underwhelming. The AC didn’t work, no microwave, and very small. I’m very disappointed that this is where I chose to spend my wedding night. Overall terrible service from a “luxury resort” that costs this much to stay at.

The beds were uncomfortable, but everything else was good. Great customer service! This will win my family and I over every time!