Grand Geneva Resort & Spa

We stay here for 4 days while visiting family and had a good stay. We stayed there back in 2010 and the restaurants were much better back then. They were ok now but service was the best I have ever experienced back then and we travel a lot. It's a beautiful property so I hope they get back to the level of service they had back then. Restaurant staff had been there for a long time and it showed. They remembered us everytime we visited by name, not it one restaurant or lounge but all. Was just like the show Cheers, where everyone knows your name. 😊

My friend and I did a quick girls weekend. It is a beautiful property. For a resort, there are some customer experience things I thought could be done better. My friend and I sat in the main bar area and several waiters passed us. Not one asked if we needed a drink. When we checked in at 3:50 pm, the room was not ready. Ok, not a big deal. We were told we could wait. There was someone pouring champagne and there was no mention to have a glass so we basically just helped ourselves. When we got to our room, the sheets were damp. I didn’t complain because we were only there for one night and trying to enjoy our time. At the spa, there were so many people in the common area. Not relaxing. Everyone was nice, just a little odd for a resort.

Clean, great service, nice atmosphere

Went for a girls trip and we had the best time. We were greeted with champagne at the front desk. We sat in the beautiful lobby bar waiting for our entire party to arrive. There are huge windows that brighten it up.Our dinner at the cafe was delicious. Beautiful room and the most comfortable bed I've ever slept in, no exaggeration. We spent all Saturday at the pool. The weather was perfect. It was really really busy. The staff was friendly.. They definitely could use more help. I was unable to find my server, so I went to the bar and there was a line 7 people deep trying to order. I think there was only one girl bartending, so it was a wait. I was on vacation at the pool with friends, so life was good and I didn't mind waiting. Unfortunately some other guests were impatient and rude to waitstaff, Our server was a lovely young girl who was from another country as a foreign exchange student. She was so kind, but I think she was overwhelmed. The food and drinks were delicious and we stayed a lot longer than we planned because it was so glorious outside. Some ladies in our group golfed, and some of us went for a hike. The resort is so beautiful. Highly recommend. The staff from check in, go restaurants to housekeeping were all so friendly and helpful

A horrible storm hit the resort, and we had to take shelter. The power went out across the property, but the staff handled everything incredibly well. They were calm, kind, and went above and beyond to make everyone feel safe and cared for during a very stressful situation. Unfortunately, not all guests treated the staff with the same kindness they deserved. The entire team remained professional and compassionate despite the circumstances. They truly deserve recognition—and a bonus—for the outstanding job they did. Thank you to everyone on the staff for your hard work, dedication, and genuine care. We are so grateful for everything you did. We had a wonderful fourth of July at your resort.