Grand Geneva Resort & Spa

Excellent location. Wonderful staff. A destination for golf, great food, and fabulous spa services!

Reserved two suites, did digital check in, we walked in and we walked out. The rooms were basically in the basement. Low ceilings, dark with little lighting and had a shared patio that were below ground and was staring at a cement wall. They were both in building 1 which is the furthest building to the West of the lobby. There is no view of the grounds or the pond from this building, just parking lots and dirt roads. They should offer a discount to stay in this building, not charge more for rooms in a dungeon! We ended up in two rooms with two queen beds on the third floor of building 2, with a balcony looking at the parking lot. Still a far walk to lobby. For being a family friendly hotel, there are few elevators and only a few ramps for strollers or bringing luggage in or out. You are better off heading out the closest door and walking outside to get to lobby. Food wasn't good, it was edible I guess but not enjoyable. After breakfast buffet and some bar food we decided to eat somewhere else for the rest of our 3 night stay. They have beautiful grounds and if you're lucky enough to get a room facing the golf course and pond its a great view, not sure how you get any of those rooms, you would think a suite would have these views. Grand Geneva is not on the lake so I think next time we go toward Lake Geneva we will check out other resorts, none of them on any of the lakes up there either, but this place was so disappointing.

The service was impeccable throughout my stay. I was with the AGD Reunion group. From Turner at the front desk to Christian's champagne welcome as we entered to Toscha's friendly and keen observational service at the cafe to Umberto and another gentleman's pool service to Emily's conversational ease at our banquet dinner, it was a joy. The food, the tuna stack, the cheese curds, the turkey avocado BLT, the chicken and beef at our dinner AND that chocolate dessert, all well presented and truly delicious. The room was clean, comfy, and may I say great pillows! Perfect. Bathroom was awesome as the shower temperature was perfect. Most of all being an older refurbished property, it seemed VERY well maintained with seemingly new furnishings, no rust or chipping anything and carpeting and design that was well thought out.

We stayed at the Grand Geneva with a few other families in early January 2026. Our experience was lackluster and definitely not worthy of the premium that GG aspires to charge for the stay. The service was disappointing. A few examples: Lunch took over 2 hours and we had to find the waitress at least three times — and all we ordered was a main (i.e., no starters, desserts or beverages). Ridiculous. And we had kids with us! They lost their minds. Dinner at the Italian restaurant was below average — food was just okay. Not worth the price. The servers took my son’s plate while he was in the restroom, and it had half a steak on it that he intended to eat. They didn’t ask me, and I didn’t see them take it. The brunch on Sunday was forever… and we had the buffet. The wait for the bill was unbelievable. We got up twice to find our waiter and eventually had to ask others to help us, and they couldn’t find our waiter, either. We visited the spa and were double-y charged for rock climbing. We asked (paid) the valet to help us get the shuttle to the spa. When the shuttle came, we ran out the door to catch it (quickly), and it drove off. Another valet out front basically scolded us “It’s been here three times for you, so you can walk to the spa.” We had been standing at the door watching for the shuttle, so I don’t know how we missed it those two other times. We weren’t wearing coats and it was 17 degrees out, but after the scolding (it was odd), we walked coat-less. Several other incidents were below par for a resort of this type. My friends (three other families staying there) and I thought the entire experience was a let-down.

Absolutely excellent!!! Grand Geneva has something for everyone. The property is extremely well maintained and clean. The location is 10 minutes from everything, but no need to leave the resort. The restaurants are fabulous! & the staff is simply incredible!!! Thanks for a great vacation!!!