Grand Geneva Resort & Spa

This is an amazing resort, with professional staff that know exactly how to treat their patrons. I have never been to a hotel/resort that treated us like we were someone special. At every turn, during our stay, we were greeted by staff. We enjoyed the evening pianist in the lounge. He was magnificent. The food in every restaurant was to perfection. The suite was impeccably clean and beautiful. Thank you to everyone who helped us to celebrate our Anniversary. After 45 years, we returned here to where we spent our honeymoon and it is even more magnificent than it was back then. We will be back. Best resort we have ever stayed at.

Great property great food and beautiful rooms. Staff is friendly and accommodating. The pool area is nice and well kept, love this place for summer and holidays.

Spa was good. Needs to be updated! The masseuse was great. But hot tub was not appealing at all. The locker rooms need updating.

We booked a Superior King Room, which was advertised as accommodating two adults and one child. After check-in, we were told that the hotel could not / would not provide a rollaway bed for our son. I requested a variety of types of solutions and types of compensation, but the manager on duty the afternoon of June 8, 2025, refused all of them and told me that my son could "sleep on the floor on two comforters." :-( Ultimately I had to book an extra room at full price ($710 for two nights). Awful manager, awful customer service experience, obvious false advertising. Just a really terrible experience and unreasonable set of policies, particularly for a $500+/night room. If it hadn't been for that experience, we would have rated the hotel a 4-5 – great views, beautiful property, and we had lots of fun at the neighboring hotel with the indoor waterpark. Hopefully they'll make the lack of rollaways and true room occupancy limits clear so that future parents don't have to have the same experience when they bring their families to the resort.

Starting with Cassie the feeling that you were the most important guest made you feel yes I’m going to like it here beautiful setting great food meeting dietary needs many choices and a place to make memories. Cassie made sure everything was as I wanted and was happy she came to my table several times and also checked all the other guests she has the restaurant running smoothly and with style and grace. What an asset she is to the Grand.