Grand Geneva Resort & Spa

Would not recommend this hotel. No elevator and has 4 levels of rooms. No microwave in kitchenette in room. Enjoyed the gas fireplace and bed was comfortable. Bathroom was nice with walk in shower. My suitcase took a banging from the steps both outside my building ( number 2) and inside. Very large facility , and unable the building without steps inside the building. It is not handicapped accessible

The hotel improved over 2017 in terms of Decor updates - very noisy as there's was a military ball or whatever they were having that was loud - parties in the halls no one managed that at all. I had issues with the television even though I know how to log into Netflix it just wasn't operating well. I think I would like this place better if it was a holiday. Or the summer. The spa was very mediocre I definitely would not recommend it because it just didn't feel luxurious and my therapist probably was in the bottom 30% of facials I've had. For the price it wasn't all that great. My daughter had her first and she enjoyed her facial. I love Lake Geneva especially in the summer. I think I would just prefer a more quaint hotel that didn't have so much going on. Seems more like a place you'd want to have a conference. we did not eat in any of the restaurants or even have coffee there because my daughter wanted to go to Egg Harbor so I can't comment on the food but I've heard it's pretty good.

I just got back from a business retreat at the Grand Geneva. It was fantastic. The room was spotless, Kacy was our housekeeper who was so friendly and helped with whatever I needed. We did a team building exercise led by Claire, who also did a great job. We plan to return for our retreat next year.

We wanted a long, relaxing weekend in a deluxe resort and Grand Geneva Resort fit the bill perfectly! Our king suite was roomy, clean and very comfortable. We enjoyed our meals in the various onsite restaurants, played pickle ball to our hearts’ content on the indoor courts, listened to excellent jazz piano in the lobby, enjoyed strolling around the grounds and even capped our weekend by watching fireworks on the lawn Sunday night. But the standout feature was the excellent customer service. In an era where customer service is often lacking, or mediocre at best, the Grand Geneva Resort staff was always very friendly and helpful in every area of the resort. They deserve high praise for a job well done!

The whole Grand Geneva team did such a wonderful job accommodating all of our needs from dinner at Chophouse, Club Lounge, Pool and Gift shop. We will now be making this an annual visit for the last weekend before the kids start school. A special thanks to Margo in the club lounge and Lori in the gift shop for going the extra mile! It was truly an exceptional stay.