Grand Geneva Resort & Spa

I booked the morning of my stay because I needed a getaway and college daughter joined me after seeing the wellness spa offerings. Matthew was extremely helpful with the ADA accommodations for access to the resort & disabled parking. He talked me through booking the room online and the accommodations and proximity to the main entrance, pool, lounge, restaurants, etc., was perfect when we arrived. We attempted to make online reservations for the Wellness Spa but ultimately Ms. Rachel scheduled us for appointments. I opted for the massage and my daughter had a facial at the same time so we were together. After we checked in and dropped our bags we were greeted by Ella and she gave us a tour of all the amenities from the store, to the sauna, hot tubs, steam room, locker rooms and showers. There’s so much to do for the day and the Spa was extremely clean and all the staff were friendly and so helpful! My masseuse was Chloe and I literally almost went to sleep. She’s excellent and they offer gender preferences for treatments. My daughter was glowing after her facial and we both relaxed in the hot tub and sauna before heading to grab a bite in the lounge. Courtney served us in the lounge and they had wonderful vegetarian options and mocktails for my daughter. The area is very energetic and decorated beautifully! Be sure to grab some ice cream and cupcakes from the store. The Chop House is exquisite, the food is delicious and the service is stellar as is the view. Erin was the best hostess and Rebecca provided the best service! Definitely make a reservation. Before leaving check out the gift shop they have deals and quality merchandise. 5-Star Resort!!!

Work at a place that does an annual business/bookings there and was a pretty terrible experience on basically all fronts. Issues arose starting with checkin. My room was not ready, which was totally fine given it was still 2-3 hours from checkin time. The issue is I gave them my number for the notification system that texts you when your room is ready but I never received a text. After my checkin time had passed (a discovering in convo with colleagues that all their rooms were ready) I went to the front desk and only then by checking myself did i find out my room is ready. The room was horrible. I was in building 1 which if you been here before you know is an absolute cell and wifi deadzone. Technically the wifi works but we are talking like only if you stand in certain parts of the room at best. My company books events on premises at the hotel over the course of our retreat that are all located in the central area of the hotel or on the complete opposite side of the complex from building 1. Despite knowing all of this, two years in a row now the booking staff has put me in building 1 in a room ending in a digit below 10. This means i am as far as possible from everything I need to be at over the weekend and waste quite a bit of time traversing the length of building just to stop back at my room if there is free time between events. I could not find a single other person in my company they stuck in building 1. I do not know what I did to offend someone in the booking office but two years running now they have assigned me the most basic room type effectively as far away as possible from where i need to be. someone also threw up/defecated in the hall outside my room on the last night that just smelled horrendous. it was still there the next morning, not sure when, if ever, they go to cleaning it up. I mention the fact that i got a basic room because the hotel was totally booked so the staff seemed to have just stuck people into whatever available room without giving much thought to it. I had colleagues with insane suites while i had my second year running of the worst, most basic room there. Not trying to be mean here to the booking people but this resulted in scenarios where the designated company vips were put in junior suites while a bunch of random non vip employees had higher level or the highest level suites. seems like they got overwhelmed and no one really took a step back to think about things big picture and were just thinking one room at a time. I tried quite a bit to get moved to a different room (i would have taken any room as there are maybe only like 5-6 rooms in the hotel farther out of the way than mine). Hotel management did eventually offer a 50 dollar dining credit which i appreciated but realistically does not come close to offsetting all the issues and wasted time. further, the ac went down one day while we were in meetings. I was literally dripping sweat just sitting there not moving. some of my colleagues lost ac in their actual rooms (and did not have it through the night) but fortunately my in room ac stayed working. As I mentioned before, hotel was super booked, with other company and or industry conferences/retreats and i do not think the hotel was well prepared to handle, especially when serving the food/buffet service. We consistently had people not part of our party walking into our buffet lines and taking food or coming into our conference room for drinks. my colleagues were the ones who eventually had to tell these people they do not belong here / the food is not for them because there wasn’t any one from the hotel staff monitoring the situation or providing direction to guests. Was not offered any option to take a guest experience survey type thing after my stay which is why i have elected to write this google review. Not trying to be cruel/mean but just had a very bad experience and thought others should know and consider it alongside other reviews and make their own judgements but i would not recommend this hotel. Definitely not looking forward to returning here for next years retreat. It just kills the mood right off the bat knowing that most likely I will go checkin and find out I have been placed opposite of all the places i need to be at and people I need to see. Lone bright would be the spa service appointment i had which was great and very relaxing; however, that great experience was then followed by all those issues i outlined above (got the spa treatment while waiting for room to be ready) so by the end of the weekend on the net it was just an incredibly negative experience.

This is an amazing resort, with professional staff that know exactly how to treat their patrons. I have never been to a hotel/resort that treated us like we were someone special. At every turn, during our stay, we were greeted by staff. We enjoyed the evening pianist in the lounge. He was magnificent. The food in every restaurant was to perfection. The suite was impeccably clean and beautiful. Thank you to everyone who helped us to celebrate our Anniversary. After 45 years, we returned here to where we spent our honeymoon and it is even more magnificent than it was back then. We will be back. Best resort we have ever stayed at.

Great property great food and beautiful rooms. Staff is friendly and accommodating. The pool area is nice and well kept, love this place for summer and holidays.

Spa was good. Needs to be updated! The masseuse was great. But hot tub was not appealing at all. The locker rooms need updating.