Fairmont Banff Springs

This hotel deserves a six out of five. It’s quite honestly the best hotel I’ve ever stayed in. I gave it a four however because of its administration which was poor. They charged our large family party twice for the room we were staying in AND then to compound the felony The Fairmont Lake Louise did exactly the same! Worse than that the stay at Lake Louise was in late February AND they have yet to reply to any of the three requests I sent for an explanation, an apology, an excuse or information on a refund. I’m still waiting folks. Just for reassurance, I’m told by a family member that they are in the process of refunding us, but that it will take another 5 to 7 days. That will mean they’ve had a considerable sum of our money for 43 days. Not best impressed!!

Our experience with Alex from Fairmont was the highlight of our trip. He is a remarkable guide—incredibly knowledgeable about the area’s history and wildlife, yet his warm and kind demeanor made the day feel effortless and fun. What truly set him apart was his attention to detail; he constantly pointed out the best spots for sightseeing and photos, ensuring we captured the beauty around us perfectly. His fascinating stories about the local wildlife brought the landscape to life. If you are looking for a tour that is both informative and genuinely enjoyable, Alex is the guide to request.

Check-in was efficient and friendly.  Our deluxe Queen room was a decent size and good enough for our family of four.  Very clean and comfortable (except for some late-night noisy guests).  Nice walk-in closet for storage and hanging all of our ski gear.  Only three sets of towels for a room that was reserved for (and accommodates) four, but they were relatively quick to bring a new set.  The room phone and bedside clock are terrible and overly complicated.  Our room's location was right next to the stairwell door, which slammed loudly whenever it was used (which was often in the middle of the night).     Hotel amenities were great!  The ski valet was very convenient and right next to the shuttle drop-off.  Easy to gear up (including boots) and catch the shuttle.  The outdoor pool was nice and warm (fun to swim surrounded by snow).  Decent fitness center.  Overall, the hotel is a little removed from the heart of Banff, but it's a comfortable walk or an easy (free) bus ride.

We stayed at this lovely place on March. From the start the staff is very helpful, friendly and they provide excellent service. We stayed at the Gold Experience Area with a private lounge. The hotel itself have many options for dinning. The bar is amazing! We hope to come back to this lovely place again.

Beautiful hotel with a gorgeous view of the mountains. We took the hotel tour with Alex and he did an amazing job of walking us through the hotel and its history. The hotel has a large fitness center with classes and several pools.