Rimrock Banff, Emblems Collection

I read a bunch of reviews after booking and I was very nervous after reading some reports! However….. We had an AMAZING experience, from start to finish. There is no getting around that the pool/spa are not completed. It’s disappointing for sure, but I found the hotel is doing everything it can to help. Free shuttles to another property, or free parking to use their pool. For us, we were so busy it didn’t make a difference. There was a beautiful soaking tub in our room which was what was really nice after long hikes. They included soaks in different scents to pour into the water. We celebrated our 10year anniversary. I started communicating with the hotel’s concierge service a few weeks prior to book things and get ideas. I was connected with Mia, who wrote literal paragraphs to me on ideas and reasoning on timing for shuttles and other suggestions. She was so great. Her suggestions were spot on - our anniversary dinner was magical and it was all planned based on her recommendations. Use this service and ask for Mia! When we checked in, we were upgraded to a suite, which was beyond lovely. I agree with some reviews that the couch is not comfy.. but it looks very cool and sophisticated. There was treats in our room every night, turn down service and cleaned up daily. Our view was just beautiful, it never got old. The front desk was polite and available. We used the valet service for our car which was only slightly more expensive than self park, and it was so nice to have your car waiting for you (they were always prompt). The market food was very yummy - we enjoyed the breakfast wraps and lattes. I do wish there was a more mid-range restaurant although Parker’s table was very good. I get when you are spending a lot of money, you want the full experience with the pool. It does look like it will be completed in the next few weeks (we saw them taking professional photos for marketing). For us, it didn’t make a difference due to the cold weather… and the top notch service we received still made the hotel seem like a luxury stay. We loved loved loved it. What a beautiful property and staff. Highly recommend.

There is a very regular all day shuttle bus service into town The room was very comfortable but the view left a bit to be desired. When we were there the pool area was closed and under renovation but we had been warned in advance. The food quality was good but there was always a 10-15 minute queue for breakfast and if eating at the hotel it was important to reserve ahead with limited availability in timing. This was a problem throughout Banff. However we were there are the height of the tourist season. The hotel is very near the gondola which is well worth doing and there are some super walks but do ask your hotel or tour guide for bear spray. The service in the hotel was excellent. All the staff were friendly and helpful.

This property has spectacular views, a very good restaurant (Parker’s Table) and pleasant staff. Rooms are commensurate with the price. The current state of the only approach road makes in and out quite unpleasant.

The good: The refurbished hotel is beautiful. Our Mountain peak view room was exceptional. Great views, with a lovely table & seating area. The whole hotel is lovely, with a convenient shuttle bus, with friendly drivers. Mia, in the concierge team proactively, helpfully wrote us a list of ideas for our onward trip to her hometown of Montreal. Excellent eggs Benedict at breakfast and the tall beardy guy who runs the breakfast service is excellent and takes feedback on board. Servers are all lovely. Superb gym. The bad: Big let down with the delayed pool area and compensation for this inadequate. Room unavailable at 4pm for check in. Kindly offered drinks voucher, but then asked not to sit in the lounge area due to a private event. Scrambled eggs in breakfast buffet a disgrace to mankind....So dry and hard. Squash and goats cheese starter in Parker's had no taste of goats cheese at all. Lamb main too salty. At dinner we asked to replace part of the starter, but were told it wasn't possible as the chefs were busy with another event. Feedback taken on board well though. We saw several corporate groups, KPMG banners in the bar area, etc and the hotel needs to work out how to balance corporate groups v couples and families who are also paying a lot of money. Summary. Stunning place, but despite lots of lovely staff it doesn't feel like the Management team have trained staff to top class standards yet. Parkers food not good enough for the price. Am sure it will improve and the pool area looks like it will be great.

Having visited the Rimrock in 2024 and now again in 2026, there are some differences. The renovation over the last year certainly improved and modernized the public areas as well as the rooms. The lobby bar, Social, had a decent selection of food and snacks. What was obvious was the "growing pains" the hotel was going through, with I assume - many new staff members and procedures for them to learn. Luggage was not picked up on time and the valet seemed indifferent about it when I brought it to his attention. Also, their web site seems incomplete - it was extremely difficult to find menus for the on site restaurants. I have no doubt they will improve with time and proper supervision and management.