Rimrock Banff, Emblems Collection

This place let us down big TIME! Kinda ruined my brother's wedding to be honest and pi**ed pretty much everyone off! They paid so much for their special day and nothing was ready when we got there at the assigned time. The assigned seating wasn't set up, the signs weren't set up, the bride was handing out her own drink tickets, the speakers/music weren't set up. The worst part, charging people at the bar for things that were already paid for. You cut my brother, the groom, off at the private bar at 9:30pm when he wasn't even drunk. Just trying to enjoy a good time his special day. Rimrock you owe my brother and his wife an apology, maybe even some money back for the sh*t show YOU caused. Don't waste your money on this place for your special day people, go else where !!!! The disorganization for such a high-end place is incredible. Signed the Madore's

⭐ 1 STAR — RIMROCK MANAGEMENT NEEDS TO ANSWER FOR THIS Rimrock management should be absolutely ashamed of how my daughter’s wedding reception was handled. This was not a minor service issue. This was not one employee having a bad night. This was a complete failure by the hotel to provide the experience we paid for and, more importantly, a complete failure to understand what a wedding reception is supposed to be. We paid for the reception from 5:00 PM until 1:00 AM. What we got was a night of frustration, embarrassment, unnecessary security involvement and guests who ultimately felt so uncomfortable that they left around 10:00 PM. Three hours of a paid reception simply went unused because of the atmosphere created by the hotel. Management needs to ask themselves how they allowed this to happen. When our guests arrived, the reception room wasn’t even properly ready. Tables weren’t set. Name tags weren’t out. There was no water on the tables. The easel for the welcome sign wasn’t set up. And the BRIDE HERSELF had to set up tables at her own wedding reception. How can management possibly think that is acceptable? The bride should have been celebrating with her new husband. Instead, she was doing the hotel’s job. Then came the treatment of our guests. The groom was refused alcohol because staff claimed he was drunk, despite the fact that he was sober. Guests were accused of drinking and driving. A mother who had not had alcohol in over a year went to her vehicle to pump breast milk and was followed by staff/security. A guest carrying an approximately 2-inch pocket knife was somehow considered enough of a threat to involve security. And throughout the evening, our guests felt like they were being watched. Security was monitoring people at a wedding reception where everyone was simply trying to celebrate. Staff repeatedly approached the mother of the bride telling her that people were being cut off because they were ordering doubles. Again, nobody expected the hotel to allow irresponsible drinking. But there is a massive difference between responsible alcohol service and making an entire wedding party feel like they are under investigation. This is where management completely lost the plot. You were hosting a wedding. Not a nightclub. Not a criminal investigation. Not a security operation. A WEDDING. These people were friends and family who had travelled to celebrate the bride and groom. Instead of making them feel welcome, your staff made them feel watched, judged and unwelcome. And the consequences were devastating. THE BRIDE AND GROOM NEVER HAD THEIR FIRST DANCE. THE BRIDE NEVER GOT HER FATHER-DAUGHTER DANCE. Those are once-in-a-lifetime moments. You cannot refund them. You cannot reschedule them. You cannot apologize and give them another chance. They are gone forever. And management needs to understand that. You didn’t simply provide poor customer service. Your handling of this reception contributed to an environment where the celebration effectively fell apart. People began leaving around 10:00 PM, even though the reception was paid for until 1:00 AM. Imagine paying for a wedding reception until 1:00 AM and having your guests so uncomfortable that they’re gone by 10:00. That should be an absolute embarrassment to management. My daughter and her husband deserved to spend their wedding night surrounded by the people they love, dancing, laughing and celebrating their marriage. Instead, they had to deal with hotel staff, security, accusations and a reception that never became the celebration it was supposed to be. The bride even had to help set up the room herself. Management failed this couple when they were supposed to be taking care of them. And I want to be very clear: This isn’t about wanting special treatment. It’s about expecting the basic service that was paid for. It’s about expecting a hotel that hosts weddings to actually be prepared for a wedding. It’s about expecting guests to be treated respectfully. And it’s about expecting management to understand that a wedding isn’t just another event on a calendar. For the bride and groom, this was their wedding day. They only get one. Rimrock management should be asking themselves: How did a wedding we were paid to host until 1:00 AM end with guests leaving at 10:00 PM? How did the bride end up setting up her own reception? Why did the groom get accused of being intoxicated when he wasn’t? Why were guests accused of drinking and driving? Why was a mother pumping breast milk followed to her vehicle? Why was security making guests feel uncomfortable at a wedding? And most importantly: Why did the bride and groom leave their own wedding reception without ever having their first dance? Those are questions management needs to answer. An apology after the fact won’t give my daughter her first dance back. It won’t give her father back the dance he never got. It won’t give the bride and groom back the hours they lost with their friends and family. And it certainly won’t erase the memory of how their wedding reception was handled. Rimrock management: you had one job. Take care of the couple and their guests while they celebrated one of the most important days of their lives. You failed. And our family will never forget it. I would strongly advise anyone considering the Rimrock for a wedding to think very carefully before handing them one of the most important nights of your life. Because if this is how management handles a wedding reception, I would not trust them with mine.

This hotel reopened too early after renovations and unfortunately suffered from several little nagging details that showed it wasn't quite ready for guests. Let me first say that Patrick at the front desk was fantastic. Unfortunately, his performance was balanced out by the horrid attitude of Charlotte, an alleged manager whom we encountered on our first evening at the property and set a negative tone for the entire rest of the stay. Multiple people in our group had issues with their rooms, including one who was given a room that was already occupied, which he discovered to his great surprise when he entered the room. Others (including us) received dirty rooms, including our bathroom which had a dead bug in it that lingered even after the room was "cleaned" following our first night. There is no doubting the great view and tremendous location of this property. Free usage of the bus service to get downtown is another nice perk. But the numerous details that were lacking (irons are mentioned as being in every room, but when we called and asked for one we were treated as if we were asking for a great favor) and customer service that occasionally struggled are too much for it to overcome.

The location is up the mountain a short distance from town of Banff. They have a good , regular shuttle service. It is convenient to the gondola. The property is newly renovated and recently opened. It is clean, modern, and nice. The rooms are spacious and well appointed. The lobby is actually on floor seven typically rooms below that don’t have good views. I suggest asking for a room above it on floor 8 or 9. The exercise room is one of the best I’ve used. It is expansive with every type of equipment. Currently their pool and spa are still under renovation. They do provide access to the pool and spa at Fairmont Banff Springs (sister property) which we used one afternoon. It was pleasant as easy to get there. They offer a nice lobby bar, a small coffee shop/ marketplace, and a small outside deck/ beer garden.overall a very nice hotel.

My husband and I are currently at the Rimrock for our anniversary. We are partial to the Fairmont Hotels, but decided to give this place a try. The website said that the pool and outdoor space would be opening at the beginning of August, but being in that type of business ourselves we understand that things never go as planned and that there would be a possibility that the area would not be ready. If the hotel updated us saying it wouldn’t be ready we could always cancel right? Well, there was no message sent from the hotel saying otherwise and also no updated notice on the website so we were hopeful. It wasn’t until the day we arrived driving from Calgary that we saw an update on the website saying the outdoor area would not be ready until the Fall. Bummer! Not only is the pool outdoor space not ready, but other than a little patio near the road at the front of the hotel there is literally no outdoor space at all which was so disappointing. No discount offered either. Check in was great and Jonah was very warm and friendly. When we entered the room we were impressed as it was beautiful with gorgeous views of the mountains outside. That being said, in the evening after a full day of activity when you get back to the room and just feel like watching a movie the couch feels like a wood bench with a low back. It is not a comfortable couch at all! The bed is super comfy, but there is no tv in the bedroom. Even the couch in front of the bedroom window where you’d love to sit and enjoy a coffee in the morning is not very comfortable. Two cozy chairs with a footstool would’ve been so much better. All in all the furniture looks cool but it’s not comfortable. When choosing the Rimrock we liked the fact that it was just out of town away from the craziness. We are very active and while looking at hikes in the area we noticed a trail in behind the hotel that lead into town. We were very happy about that because we liked the idea of walking into town. When we tried to find how to access the trail we were told that there was no access to the trail due to the construction. She also told us that even if we could get on the trail it was for horses only and we could be fined and then also said it’s not safe due to bears and fire in the area. Like what??!! We’re in Banff with wildlife everywhere. We decided to take our chances and walk down the road where a construction worker guided us to the trail and told us it was fully open, not just for horses (follow the marker for the hiking trail) and there was no fine for being on it. It was a beautiful hike into town and then we even came back the same way after dinner. Highly recommend. We tried Parker’s for breakfast and the service was great and food was pretty good. If you want an amazing breakfast head to the Bluebird Cafe. We didn’t eat anything else at the hotel because we felt it was way overpriced and the menu was just trying too hard to be upscale. I hate to give only a 3 star review but at $10K for the week there is a lot lacking. If the hotel were fully up and running I wouldn’t balk at the price so much. Right now it’s way too expensive for what’s offered. Wait until everything is done and then book it! We will probably give it another go once renovations are fully complete.