Fairmont Banff Springs

My family of four visited last month. This was definitely a bucket list experience. For years we had envisioned someday going to Banff and visiting this iconic hotel. The pictures are unreal like something AI created. We stayed in Fairmont Gold which is like an all-inclusive since breakfast and dinner are served buffet style. The food was incredible and it was nice to have a large lounge to congregate with our adult children who accompanied us. The lounge staff were friendly. The hotel rooms are small just like all the other reviews state which is why we stayed 3 days at Banff Springs and four days at the Fairmont Lake Louise. The spa experience was fantastic. The whole family got massages arranged at the last minute after a strenuous hike. A big thank you to the spa staff for getting my entire family in last minute!! That's service. Finally, the cost of two Gold rooms was insane...bucket list.

Beautiful hotel, beautiful location. Feels secluded but is an easy walk or bus ride to town. Tours in the park are included, the guides are very knowledgeable and friendly. Ashley and Elise were lovely.

My husband and I visited for our anniversary. The hotel is set up in the mountains. We had an unbelievable view from our room. The hotel is old and charming with very soundproofed walls. Buffet breakfast was amazing. Staff was friendly. Scenery and walking trails and golf course were breathtaking. Shops were nice. My only complaints were that the hot tub is indoors (you have to pay spa fee to use outdoor one) and the bathroom was small.

My partner and I arrived for a much anticipated stay at the beginning of June and unfortunately had a small issue which we really didn't know how to deal with. We needn't have worried. Georgia and her manager went out of their way to 'turn a frown upside down', genuinely caring that we were happy and, my goodness, we were! Come for the incredible architecture of the 'castle in the clouds', come for the breath taking scenery, come for the seriously strong cocktails in the Rundle Bar or to swim in the gloriously heated outdoor pool with snow capped mountains in the background but stay for the staff who go out of their way to make your stay unforgettable. Stay for their thoughtful touches which make you feel so special and stay for the wonderful memories they will give you. Georgia, we adore you, you made our stay every bit as magical as the castle itself!

A wonderful classic hotel. Restored. But a major flaw. The bathrooms in the rooms are incredibly small. I guess that back in the 1800’s , showers were very small, sink and toilets are small. Apparently, it is not possible to make them bigger. So be warned. Other than that the place is beautiful, the staff is great, the food is great.