Fairmont Chateau Lake Louise

We spent 2 nights here as part of a pre-cruise tour. Although we were booked in a lake view room, we had a view of the parking lot and the busses, which they called a mountain view. The hotel blamed the tour company and the tour company blamed the hotel, so who knows. Regardless, they were booked and were not given a lake view room which definitely took away from the experience. The hotel itself is very beautiful and the rooms were also very luxurious. We were on the Gold Level and checkin, checkout, and the lounge were very nice. Staff friendly as well.

Had our honeymoon and stayed on the Fairmont Gold level. It was amazing! The staff is wonderful, the hiking is unreal, canoeing on the lake is breathtaking. When Lina and I celebrate a later anniversary, we'll absolutely be staying here again!

We took out of town guests to Chateau Lake Louise for afternoon tea. At $115 a person you expect, at a minimum decent sandwiches. One guest had gluten free - and declared the bread inedible. The gf "scones" were so sticky they stuck completely to the napkin covering them. There was basically no filling in the sandwiches - a single layer of smoked salmon with cream cheese, a similar thin cucumber and third that was forgetable. There was absolutely no seasoning and no one at the table liked them . For the amount you pay, you expect at least an interesting flavour - this was like someone in the kitchen was on an extreme budget. At this point, there are lots of better GF options available as well so all in all disappointing. The teas we picked were excellent, the best thing was the strawberry jam and lemon curd - but sadly nothing soft and pillowy to put them on. The service was also excellent. Pastries were also relatively tasteless - we brought them home and they were not eaten.

The Louiza restaurant welcomed us as a walk in lunch couple today. The lovely Cassandra was our server. She was very attentive and made our meal very enjoyable. Cassandra recommended the lamb and beef kebab! It was delicious, if you like that sort of thing. The flavours were excellent. We then had a gin and tonic and a Peroni. Both were lovely.

Our family popped into the coffee shop while visiting Lake Louise. Over CAD 100 for a few hot chocolates and sandwiches. Price is what it is. However, once enough people had shelled out exorbitant dollars, some poor young manager was despatched to kick the customers out into the rain. He made a few comments about fire safety, its a grab and go café, none of which really held up. When asked if it’s Fairmont policy to charge over the odds for coffees and then push customers out in the rain, he replied yes. Either accept outside customers or not. Don’t do stuff that dilutes your brand. I’ve stayed in Fairmonts many times, and in accor hotels many more. This being thrown out in the rain like an undesirable doesn’t inspire me to spend more with your brand in the future.