Fairmont Chateau Lake Louise

Location, Location, Location! That says it all. The Fairmont Chateau Lake Louise is at the perfect location and it is a beautiful hotel - but it is overpriced and a lot felt like price gouging "because they could". We stayed for 2 nights and ate at 2 different restaurants in the hotel, the food at both was expensive and average. The 40-minute round trip bus transport offered to Lake Moraine was $65 pp, which seemed pricey, unless you wanted to go for the scheduled sunrise departure at 6am - then it was DOUBLE the price at $120 - which made you appreciate the $65 price for every other departure time!!! I think the small bus seated 20, so they raked in $2,400 for a 40-minute round trip bus ride. We left our room for 5 hours (10am-3pm) on our only full day at the hotel and upon our return found that our room had not yet been cleaned. A call to housekeeping quickly got our trash emptied and towels changed. It was great to be able to walk right out of the hotel and see the lake and go on the numerous hikes readily accessible from the hotel, so again, location! The hotel was well staffed and everyone was friendly and competent, with a few standouts providing excellent service. This would have been a different review if the hotel were $350/night, but at a $1,000/night - I expect more. We stayed at the Four Seasons Kyoto a few years ago, it was $600-$700 night and our experience from A to Zed was impeccable. From the staff, to the room, to the food service - it truly was a luxurious hotel stay and felt worth the price. The Fairmont Chateau Lake Louise wants to be that, is charging for it, but is not quite pulling it off. It was an average hotel stay in a stunning location.

My boyfriend and I stayed for two nights at the Fairmont CLL in August. It was the most amazing experience. We had lovely blue skies the entire time. We arrived at 12pm and dropped our luggage. Reception informed us that our room was available immediately which was great to hear. Then they also let us know that we were upgraded to a lakeview room which literally looked like a postcard. We arrived around noon, dropped off our luggage, and were delighted to hear not only was our room ready early, but we had also been upgraded to a lakeview room. The view was truly breathtaking and like a picture postcard. The stay was so special. We walked around the lake, the fairview lookout and hiked the Big Beehive. We joined the s'mores session and relaxed in the sun on the lakeside chairs for hotel guests. During our stay we visited both the Lakeview Lounge and Alpine Social on our two nights. Both were great, had super friendly staff and great food. The hotel also surprised us with prosecco, a sweet treat, and a card in our room to celebrate our recent house purchase. One of our highlights was waking up and heading down to the lake at sunrise before the non hotel guests arrived. It felt very private and peaceful. The hotel has a few shops which are great for browsing. We particularly liked the small bookstore which is run by a former mountaineer. Some of the books on sale in the shop are actually from his personal collection. We also made use of the self-parking (a bit pricey, but the location was ideal). We also went canoeing on LL. Being a guest of the hotel meant we could skip the main line and queue in the hotel guest line which took no more than 5 minutes to wait in. Overall our stay was so magical. We loved it and would return again in a heartbeat!

The most amazing stay. We were so lucky to have been greeted by Dana at reception. Dana went above and beyond to make our trip very special and she was incredibly kind. The gentleman at breakfast was absolutely incredible and gave us good info about hikes! Also, the lady the next day was incredibly brilliant at her job. Everything has been spectacular- room amazing. Breakfast was to die for, worth every penny. Thank you for the best stay- we want to come back in winter time! -The Stacey’s

Spent one night at this hotel during our trip through western Canada. Very comfortable room with very personable service throughout. We were able to enjoy the Fairmont Gold lounge area and found it to be extremely relaxing. The staff was continually present and supportive, especially a young lady name Romeny (I hope I have the name right?). The food offerings were excellent. It's a truly beautiful setting right on the lake with many places to eat, drink, and enjoy the lake and mountain ambiance. Would love to stay there again.

Horrible experience booking. Shows one price, then refreshes the price, then says not available. Please avoid this place at all cost.