Post Hotel & Spa Lake Louise

Nothing to complain about here. The service, food and room were all fantastic. The robes were so warm and cozy we bought one!!

We have stayed many times at the Post in the past. This occasion was for our daughters wedding reception. From the room to the dinner to the service, everything was exceptional. Wonderful to see that the great traditions that the Schwarz brothers created at the Post have continued with CRMR. To our family, the Post is the best place on earth to stay.

The water heater didn’t work for 4 days. Not hot water for showers. There were very few people in the hotel, so with more people checking in it became worse. No communication by management. The sink hole construction was being done during dinner. The hot tub was Luke warm. None of the fireplaces in the lounge, pub or library could be lite as the smoke came into the building. They had to turn the water off the for the day to fix the water boiler but it didn’t work. No hot water. They offered us breakfast vouchers, but never an apology from management. They cared more about the influencers than the actual guests. The staff working there is trying but management is not making it easy on them.

The interior and exterior of this hotel is very beautiful. You had a wonderful meal in the dining room And enjoy both the library and the swimming pool. I do wish they had facilities for charging electric vehicles, but other than that, everything was great.

The location is a close walk or drive to everything you need in the area. The atmosphere is homely, welcoming and warm. The rooms are a good size and very clean. They could do with a refresh in furnishings. The value is good for the beauty of the location and exceptional service from all staff. Besides a few stomping times on the floor above our room, we had a very insulated room with no outside noise. The tiny touches of service were really outstanding. Special tea and coffee stations with lots of high quality offerings. Good quality soaps and creams were provided. The hot tub after a busy day of walking and cold was a luxury and a wonderful place to chat to other guests. The scenic lake outside the front of our hotel was extremely beautiful, even in the snow. The squirrels were in the trees outside our balcony and provided additional thing entertainment. The WIFI was fast. The weather updates, bottled water and freshly baked biscuits at turn down, was a lovely touch. You will love your stay.