Rimrock Resort Hotel

I am honestly say the beating heart of any business is its staff, and the Rimrock have the best staff! It’s got a homely welcoming and warm personalities and whilst I had never been here before it felt as though I was a regular, all down to staff who go the extra mile to make you feel better. Fantastic hotel with fantastic views and beats most places I have ever stayed …

The place is a DUMP! Horrible rooms and bathroom has a chipped bathtub and a shower curtain. For the price we paid it’s not even worth a third of that. Front desk wasn’t accommodating. Don’t stay here!

Great mountain ave location with unmatchable views .. the bell staff immediately helped us with direction around the hotel and Guillaume solved all our problems within a short time and jotted down all details Thanks

Tour guide Vincent who works also in the concierge was erudite and personable. For $83 Canabucks per person for the 5 hour tour — it was worth every penny. Rooms small and bathrooms dated but staff impeccable. Once there you do not need a car. Good thing as parking is a whopping $48 per day. Buses are the ticket in Banff!

Someone needs to say and be listened to as to how bad this hotel is. It cannot be allowed to rely on its beautiful views alone. The fact that the hotel is to fully close later this year for a full refurb must be a huge red flag !! Our non smoking room looks like it had been smoked in for the last 50yrs. Unkempt, uncared for, unclean and nothing in it is of a condition to survive beyond the refurb. Currently the front and sides of the hotel are clad in scaffolding with a letter in every room (so we were informed by management) stating work will be taking place every day between 9am to 5pm, so to have a builder on the rig outside our window shouting down 7 floors to his colleague at 7.45am, let's say no more, but he-ho, we did get an apology from the receptionist after I went down to inquire, this trip I had to make, as our telephone didn't work, and still doesn't, despite reporting it 1hr after our check-in. Also be aware the hotel takes a down payment of $250 Canadian upon check-in, quite normal these days, but, as soon as you charge anything to your room, even below this amount, they increase this amount without informing you!!! Upon check out our final bill was less than the $250 but they had still taken the extra without our permission or advising us this was going to happen. Interestingly, it will now take 3 days or more to re-enter our account, As we were informed it's all down to our own bank!! Banff is amazing and to leave on a positive note is that the majority of the staff here, have been warm, friendly and attentive. It must be so difficult to work on the front line in a hotel with so many obvious issues.