Rimrock Resort Hotel

Loved it! Amazing views, staff, service, cocktails and food! It was a really nice birthday getaway for me and my fiancé. The interior of the hotel is classically beautiful and I’m a little sad to hear that it’s going to be renovated although I’m sure it will be stunning. I loved the free shuttle into town which was so convenient.

Fast check in and check out, bell staff helpful hotel was clean and the conference facilities were clean and well staffed. If I come back it would be in a non peak time as there are cheaper places to stay in Banff and the Canmore area. I was satisfied with the stay.

Disappointing, scruffy hotel. I’ve stayed here many times through the years. It is clear they’ve stopped doing maintenance or taking care of/replacing what needs to be replaced. Our room was worn out and shabby. Furniture chipped and peeling. They moved us to a ‘new’ room in the exact same condition. We were told they are going through an extensive renovation ‘at some point’ in the future. Apparently they’ve just stopped upkeep entirely. The pool area was gross, dirty and the tiles were chipped or missing. The great room also needed maintenance - furniture looked very worn out and chipped. The ol’ gal needs a reno. It seems pretty dishonest for this hotel to charge the rates they do for how poorly kept it is. They should be pre-warning people.

DONT BE TRICKED. We haven't even left the hotel yet but can't wait to write this review to help others. They charged us 40% more than the current room rate, wouldn't refund us the difference, and tried to upsell us $180 more than what we already paid.

The Rimrock is a great place to stay whilst visiting Banff. The location is a little way out of the town but this makes it a nice chilled relaxing place away from the hustle and bustle of Banff. It’s set up the hill with amazing views. The shuttle bus is regular and free from right outside the hotel but if possible the staff will drop you down if they aren’t too busy with check ins. At -27 one evening we were very grateful for them doing this extra service. All the staff without exception were polite and friendly. Everyone chats and shows an interest in where you’re from, how long you’re staying, what activities you are doing. If they can help make your stay any more enjoyable they will. The only thing that was a disappointment was that due to the time of year we stayed they were at approximately 35% occupancy which meant that on the first day we had an amazing buffet breakfast but, from then on it was menu only and wasn’t anywhere near as good or enjoyable. I totally understand their commitment to cutting food waste but I think in a hotel of this standard it let it down. I would definitely recommend this Hotel to anyone coming to Banff for its location and high standards.