The Ritz-Carlton, Lake Tahoe

Nice-Average resort. Overpriced for the quality and services received. Inconsistent service, average food, but the setting is nice. No real perceived value of luxury or quality. Resort's unique location and setting is really what they have going for them. Adjust your expectations accordingly.

We stayed here for a conference. Beautiful place. Remote and in the Sierra hills. Rooms are nice. Great views. Nice fitness area. Staff was amazing at all levels. Manzanita restaurant was unique and high quality. Great grounds.

My 2 friends and I had facials with Britanie at the beautiful spa. She is amazing, great attention to detail, super chill and so kind ! She gave us a swag bag filled with awesome goodies. Ask for Britanie is you’re getting a facial at the Lake Tahoe Ritz- she’s the best.

Our stay in Ritz Carlton/ lake Tahoe could have taken a turn downward but an issue I had with booking thru Chase Travel Services was addressed expeditiously and with individualized attention & concern by the Ritz Carlton staff . I would advise that as a traveler it is extremely important to confirm what online travel services (in this case Chase Sapphire Reserve card) advertise on their website vs. what the hotel actually provides. Always call the hotel in advance to confirm services/costs. My husband & my issue was handled swiftly by Jenny the outstanding customer service manager . Jenny was truly concerned that not only was our issue handled swiftly & to our advantage but throughout our stay, Jenny made it a point to check on us. And it just wasn't Jenny. Front desk people like Beauty, Priyash & a few others called our room, asking if there was anything else that could be done for us. Ken Brewster another manager was extremely kind & helpful too. It is my intent that when a hotel and its management shines in customer service, my husband & I let them know our appreciation. Thank you

We travel frequently and are bonvoy titanium elite members. The rooms were great (very clean and tastefully decorated). The beds were also super comfortable. Our stay here was delightful and every staff member we encountered was friendly and helpful. A couple of customer service standouts were Juan in housekeeping, Beauty at the front desk, Randy in valet, and Jamie at the lounge restaurant. Thanks much to everyone - we appreciate everyone’s efforts that made our stay enjoyable!