Four Seasons Resort Lanai at Koele

The setting is like no other --the lush, peaceful gardens and landscaping embrace you in color, light and sound and fill your senses. The pool is stunningly gorgeous! Our favorite pool ever!! Many complimentary fitness & wellness classes are offered every day, and the staff are highly trained. There is an 18-hole putting course that is gorgeous and fun to play. The food at Sensei was delicious, offering healthy & comfort food options! The talented restaurant and kitchen staff were exceedingly kind & helpful when answering our many questions (our dietary requirements are a bit quirky). During our stay we enjoyed the following activities (most of which are complimentary): The Koloiki Ridge hike, rented a Jeep for the day ($), took a class or 2 nearly every day, Taco Tuesday at Lanai City Grill with great music ($), 2 free golf clinics, golf lessons with Sam ($), Mini Manele (at Manele Golf Course – on Wednesday afternoons -they transform the driving range into a mini 6 hole course – overlooking the ocean), putting course (the front desk provide the putters and golf balls), Onsen Gardens, restorative aquatics, circuit training, sound journey, Core workout, mindfulness classes, ranch walk and more. Enjoyed the pool every single day! Additionally, as Sensei guests – we could take the shuttle to the Beach resort and enjoy the beach/ocean plus participate in some of the complimentary activities offered there – like the 30 minute golf clinics at Manele Golf Course, a Concert at the Ocean Theater (the indie band Guster performed– which was fabulous) plus we went to the Observatory ($50pp) and we were able to view Saturn!! We enjoyed the live music in the lobby area on Friday and Saturday (after the concert). Even though we enjoyed many activities there – we were so happy to come back “home” to Sensei. A wonderful sense of camaraderie exists among the guests, united by the shared delight of having chosen Lanai Sensei. We originally had planned to stay at both properties – but decided to stay at Sensei the entire time. The room: Our room, a deluxe Koele king, offered stunning vistas of the sunset and the ranch, with views of the horses and miniature horses. The provided shampoo, lotion, and conditioner were disappointing—quite drying, in fact—so it’s best to bring your own. A delightful touch awaited us on many occasions: upon returning to our room, we’d find a beautifully arranged fruit plate or a tray of vegetables and hummus set out for us. Each member of the staff provided attentive and considerate service, with many individuals making exceptional efforts to ensure our stay was memorable. We are profoundly grateful to all of you!! Lanai stands out for its calm and relaxed atmosphere, offering a slower pace compared to the busier Hawaiian Islands. Simplicity and peace are at the heart of Lanai’s charm, and the experience stays with you after you leave.

Beautiful resort. Amazing service (especially the kind lady at the bar in the mornings, I think her name is Erica!). Great activities included, shuttle to the beach etc and laundry. So serene

Sensei lanai is truly one of a kind. There are no pictures that can do justice to the grounds; every plant is purposefully placed. The hotel itself is what you would expect from a Four Seasons - very tasteful and elegant, spotless, arranged for convenience, with impeccable service. Every member of the staff knew my name and the intentions of my stay; I’ve never experienced customer service that exceeded so much at making me feel like I was the only guest there. It goes without saying that with all food by Nobu, food was amazing and really not as expensive as I expected. The fitness center and class offerings were plentiful. I took advantage of the clay shooting, observatory, and spa, all which I would highly recommend. The spa experience in the hale was extraordinary - my lomi lomi massage was well worth the cost both due to the quality of the massage itself and the facilities. The real uniqueness of this property is that you are also staying at a beach resort - you use the inter-resort shuttle to go down to the non-Sensei Four Seasons resort, which is stunning. The beach side of the resort seems busier, with more families, and it’s also hotter since its sea level. If you are looking for relaxing, breezier, less-peopley well-being and preservation, I would stay at Sensei and just shuttle down to the beach/golf when you want. The stay at Sensei is not cheap, however when you consider everything you get, including lanai air transfers from Honolulu, it is truly a bargain. I should add that I had a bump in the road upon arrival. Hawaiian airlines lost my luggage, and didn’t “find it” until the end of my stay. This situation is always challenging when you’re on vacation, but it was especially challenging here as you cannot buy much on Lanai (which is one of the reasons it is such a great place!). My golf shoes, active swimwear and goggles, and running shoes were all important to my stay but were unfortunately in my lost bag. Four Seasons, while having no responsibility for the lost bag, bent over backwards to try to track down the bag as well as make my stay more comfortable. Every single staff member at the resort knew my situation and tried to help. I would like to specifically call out Jewel Romero, guest experience manager, for taking this off my shoulders and forcing me out to enjoy the resort while she took on the task of finding my bag. If it were not for her, I do not think the bag ever would have showed up. She and staff also coordinated toiletries and provided a few free meals to help ease the pain - really not necessary but it really did turn the trip around for me. I previously did not have a staple luxury hotel chain I stick with, but moving forward I will always look for Four Seasons based on this customer service experience. In a time where no one seemed to want to help or be kind, the Sensei Lanai staff excelled at both. I will absolutely be back and happily spend my money at Four Seasons Lanai as it was well worth it. Just make sure you opt for the bag shipping service so Hawaiian Airlines doesn’t ruin your vacation! Some other hopefully helpful tidbits: the pool is large and horseshoe shaped, with ability to lap swim. Love the gifted reusable water bottle and plentiful water stations throughout hotel - no $9 bottles of water! Sensei is walkable to the small downtown area, but the beach resort is not. The art collection is stunning and includes some really nice pieces. There’s a good library to borrow books! The beds were fantastic. You can pet the horses, as well as Cocoa the house cat. Go out and use Larry Ellison’s $10 million telescope if you can. Ask the staff for ideas on what to do - there are so mn]any options, it’s easy to overlook something great!

Love it. Perfection. The takeaway was the people we met. 100% genuine and lively. Bowe set the tone with first class service upon arrival at the airport. The others who did an excellent job were the two Nancy’s at Nobu, Crystal, Mikalaya en the girl from Hungary at the pool, Arlene, Sandy, Mrs Espy, Christy (pastry chef), the gentleman who drove us to the airport for departure, even the gardeners .. everyone here has a smile and really caters to you. We had a very special anniversary here and it was 100% enjoyable. By comparison we went to Manele Bay for a beach trip, and the staff was less than impressive. We were so happy to come back and enjoy the people we knew and grew to love. Outstanding team and all deserving of recognition.

It’s a 10 out of 10 -Location in one of the most beautiful islands in Hawaii -Ease of travel since the resort provides a complimentary Welcome Agent at baggage claim, chauffeur driven Escalade to the regional airport 10 minutes away, then, a 19 seat private jet for the 30 minute flight to Lanai. No where else can you go to such a stunning resort with such relative ease! -Property-OMG it’s like waking into the most stunningly decorated hotel in the world. Each and every element is curated by the Designer who has to be one of the best in the world. This resort should be in Architectural Digest/Conde Nast Traveller BUT would need the entire magazine to be dedicated to the Sensei. When you enter, the Fine Art, architecture, symmetry, furnishings, quality of each and every design element is par excellence. -Fine Art, Jeff Koons, Botero, Hirst, too many to name. The owner has to own one of the best hotel collections of art in the world (and I’ve been to Chateau Lacoste in Provence!) -Staff-OMG again. One can’t explain how the employees are at the top of their fields. -Rooms-can you say “Toto” top of the line toilets in every room AND in most bathrooms throughout the resort (spa, gym, rest rooms etc…that’s millions in just toilets (lol). The beds are Four Seasons of course, the veranda was beautiful, the Electronics in the room from the room darkening shades to the lighting to the Grasscloth wallpaper, cream wood flooring (and ceiling!) amenities to the hilt as well. Spa-This resort has to have the most well trained top 1% of the worlds practitioners. Eric and Linda OMG. The treatments are special and unique -