Four Seasons Resort Lanai

We went to 3 locations in Hawaii this past August/September. First was the 4S- Lanai, then Mauna Kea and ended at 4S- Hualalai. 4S- Lanai was just beyond lovely and did not really come up short on anything. There is nothing we asked that they did not do and were very gracious. This was a first stay at a bucket list golf destination. The place had had a power outage and in this remote location you just can’t go to the local Home Cheapo and get repair parts. They did their best with the ac down and came up with a solution to cool the rooms as well as they could. They resolved the problem while we were there and made a nice gesture to make things right so all is good with us. The hotel is very isolated but that made it even nicer in our view. The guys at the beach were fun to chat with and were wise to not dole out snorkeling gear during rough seas. One was named Johnny and he and his team were outstanding. Breakfast was just great to with Francis, Helen, Maricel and Vanessa. They were great to chat with and made sure we were happy each day. The gents at the golf course were excellent at what they do and that is to be welcoming, encouraging and gracious. Dinner at Nobu was great too with Karla and Erica guiding us to wonderful end of day dinner and relaxation. If we could get the same deal we got in the future, we would spend 1 microsecond to conclude we’ll be back. We are club members at a private golf course so we know great golf when we play it. The golf was uber but I would have to say was a bit too punitive cost-wise. When it is your first time playing a place you know you could do better now that you know where to hit the ball. I would suggest a discounted next day playover scheme to really top the fun off but 2500 bucks for 2 rounds with the wife was just a bit overboard. As you stay, the vibe is easy peasy and the gardens and walkways were beautiful. Our room was hugely upgraded so we got to enjoy the sunrise over Haleakalā each morning. Just wonderful we say! The room itself has me looking at remodeling our living room. We loved the design elements -some of which are in our home now. Alas, there is always one thing that needs a bit of attention but it is only a ¼ point deduction! I dropped my watch by the nightstand and looked behind the headboard. It needed a little love back there! Lanai was the least expensive of the 3 locations and was in our view the best of the bunch.

A superb experience, curated by an incredibly caring and attentive staff. We were originally supposed to stay in Kauai, but due to the weather, we had to cancel our plans. We were fortunate enough to arrange a next day booking at Four Seasons Lanai. From the moment we arrived via the Lanai Air shuttle, the entire team went above and beyond to make us feel welcomed and ensure our stay was worthwhile. Chaslyn, Noah, and the rest of the team made us feel truly cared for throughout our three-night stay. The amenities were spectacular (e.g., the complimentary farm tour and the transportation around the island), and the property itself is very spacious relative to the number of guests, making it feel peaceful and private. The staff were consistently pleasant, attentive, and helpful. Of all the properties I’ve stayed at, this one has by far stood out for the quality of its client service. It’s clear that the team genuinely cares about creating a memorable experience for its guests. And, especially for the privacy + Four Seasons, we found the pricing to be very reasonable for the level of service and experience provided. Would absolutely stay here again.

A place to unwind and relax! Enjoy good food, music and an enjoyable environment for everyone! The staff greeted you with lots of aloha and friendly smile! Waking up to a waterfall when I opened my sliding door was priceless.

My fantasy Hawaii vacation is a lavish, tropical paradise... and that is exactly what we found at Four Seasons Lana'i. The grounds are incredibly lush and gorgeous, with beautiful ocean views, koi ponds, and meandering paths. Our room was large, luxurious, and so comfortable... we wanted for nothing. Dining options are fantastic; each and every meal was great. We felt like we were able to get away from it all -- appropriately so, since it's a flight + drive that, while not awful, involves a bit of a commitment. Well, mostly get away from it all... there were kids everywhere. I guess I was surprised, due to the remote location (then again, we did visit in early August). Should you choose to stay here; visiting the other Four Seasons resort on Lana'i -- Sensei -- is a must (if only for a meal). We went for dinner, and it was as if we had been transported to another world. It was cool, rainy, foggy, mystical... and so, so beautiful. Incredible to me that a small island like Lana'i could be so climatologically diverse. We've been fortunate to visit a number of Four Seasons hotels and resorts.. this may just be our favorite.

Poor guest experiences can happen but the response can really show how a property can recover from initial missteps. We arrived after check in time but our rooms were not ready. We were given a credit and we were able to have a late lunch - however after lunch our room was still not ready. We were given a time frame - and yes, our rooms were ready within that time frame and our bags were in our room by the time we were walked over to our room. I would say that FS did almost everything they could to make up for the experience. Someone from guest services checked in on us from time to time, there were apologies and a lovely round of drinks from one of the restaurants. The vacation started off on the wrong foot but I feel that the resort did so much to make up for that misstep. We had a great welcome amenity as we were celebrating birthdays - a cake, cheese platter and a bottle of champagne - which really added to the welcome. This resort is gorgeous. Stunning. I feel like I’m walking amongst the treetops as I go from the room to the main building. The pools are beautiful and the landscape for the pool is amazing. We’ve stayed at a number of FS properties and this has to be one of the most beautiful ones out there - until I visited the sister property Sensei. Both compliment each other. One is this lush tropical paradise and the other has so much elegant restraint. Food is more traditional at the beach resort - Sensei focuses on health and wellness so the taste was not quite what I was expecting. These two properties have to be among the most beautiful, welcoming, and warm resorts. The staff is amazing at talking about local wildlife and the island itself - they speak about everything in such a natural offhand manner instead of sounding like they’re reciting from a script. Hospitality in all restaurants was wonderful - the servers were always able to guide choices and describe the food and drinks and talk about other guest experiences. I feel like Lāna’i doesn’t get the same flash and fanfare that Oahu or Maui get - and that’s fine. I’d hate for it to get overcrowded with tourists and change the pace of a vacation here. But Four Seasons should be given a lot of recognition to the level of hospitality it brings every day.