Four Seasons Resort Langkawi

There’s something about the Four Seasons Langkawi that just gets under your skin in the best possible way. We’ve done a few resorts over the years—some overhyped, some underwhelming—but this place sits quietly in its own league. It’s not shouting luxury at you, it just is. From the first few minutes, it felt like we’d landed somewhere properly special. The hotel blends into the greenery without trying too hard. Everything’s immaculate but not sterile. The beach… white sand, perfect water, barely anyone around. But where the place really earns its stars is the people. Every single day, big smiles, relaxed chats and nothing too much trouble. The staff are all so friendly and crucially, it never felt forced. Some hotels try too hard and it gets awkward. Here, it felt like everyone genuinely loved working there. Special mention to Ivan the GM and Muhammad running the show—they’ve clearly got the balance right. It’s calm, smooth, and super friendly. Food across the board was amazing. We loved all the restaurants on site and what really won us over was how brilliant the staff were with our kids. Always ready with a smile or a quick hello. It meant we could all just relax without feeling self-conscious about a bit of kid noise or mess. Speaking of the kids—they lived in the kids club, which is a fantastic place (ours are 5 and 8). Honestly, we had to drag them out most days. Which, as a parent, is pure gold. It meant we got a good couple of quiet pool hours here and there, just sitting with a book and not having to think about anything. By the end of the trip, we weren’t ready to leave. And that doesn’t always happen. We’re already lining up dates to come back after Christmas. It’s that kind of place—not flashy or overhyped, laid-back paradise, and memorable in all the right ways

We booked a week, after having the most wonderful time in Bali at Four Seasons Jimbaran Bay. I was expecting a similar experience but: - terrible food, in every cuisine, which was shocking for the local cuisine options. I ordered a potato bread (aaloo paratha) and I’ve attached a video for its quality. - Breakfast buffet: separate order and 25 minute wait for pancakes and waffles: why not include them at the egg station, was time taking and confusing! (They were amazing after day 3 when we complained to have waited 45 mins for my 2 year old’s breakfast- they made sure it came in no time the remainder of the days but the first 3 days it kept getting worse). - second bedroom in the villa was a hole with no lighting other than day light and a lamp. 2 twin beds side by side with just enough space to walk around : asked housekeeping to join the beds they said it was too heavy so my nanny and I scoot the beds together: practically took us 5 seconds, very light. Even moved the nightstand with no trouble. It wasn’t a problem but it was their attitude: Sorry, it’s not possible. I would respect a “sorry we don’t move furniture around, pls respect the layout” but “it’s too heavy” was just a terrible cops-out. - We did a yoga session where the coach was highly unprofessional, giggly, and said he could not do the poses because he ate too much at lunch and yawned about thrice while instructing. At one point when I was thinking of my baby’s meal schedule, he saw me distracted and commented “oh someone is getting angry they can’t do a pose” : the pose was touching your toes fyi. Just very immature childish instructor with a non-serious attitude. - We did a free lymphatic technique session, where it was meant to be a 2 hour session and the lady wrapped it up in 45 mins after not being able to read the printed instructions on the paper she handed us all. She kept getting confused and not being able to do the techniques as on paper. I don’t think it was a skill-set issue, just unprepared for the session and again disinterested attitude. - Nobody comes to collect food from the villa - so it all piles up till the next morning and then house keeping says it’s the in-room dining’s job so we should call them separately. This happened for 4 days in a row until I complained but then they made extra sure to pick it up. - At check-in, there was no tour provided of the premises and neither of the room and its features, especially the blinds/pool jets/etc. which were slightly different than standard. - Room was fine but doors and flooring and windows all rusting and wood needs a polish, major upgrade required (video attached as well as of the broken mirror wall at reception). - For an international chain of resorts, nobody could speak much English except for 4-5 people. None of the restaurant attendants, or the housekeeping, just maitre’d’s and reception. As in comprehension and spoken was 0, for a resort where almost everyone was a foreigner. - No daily turn-down service pillow gifts which almost everyone does at 4S properties, especially resorts. Again at Jimbaran Bay we would receive certain small excitements for us or the kids. We just did Mandarin Orieintal in Singapore and even they did small stuff for the pillows every night. - Major tech upgrade required, bad speakers and tv is not a smart tv to connect with apps like Netflix etc. Absolutely no attention to detail or knowledge of luxury service. But VERY receptive to any complaints and immediate rectification. Kids: - kids club wasn’t very captivating, especially after Jimbaran Bay- this had a very exciting schedule but nothing for kids to do outside a group which most kids prefer when around strangers. Especially my young toddlers - my nanny said it was a world of a difference from Bali. The calendar was packed just like the adults’ options, but lacklustre enthusiasm and prep by the hotel - these guys weren’t interested in egaging the kids - Nuggets were thick long fingers, anyone with kids knows how fussy toddlers can be about shapes of food they consider standard. Just small details - No kids snacks available at all - nothing friendly to them anyway, very adult-meal offerings - Not much available at the resort shop for kids swimming (needed a snorkel set, wide goggles, a nose-pin- nothing available) The pros can be listed: - great wifi all over - kids club did send over a framed picture of my son’s birthday celebration that we scheduled whilst there - ⁠beautiful view and easy to navigate, private beach was phenomenal - Spacious villa with excellent location of our villa so we lucked out - Staff very receptive to all communication on app and WhatsApp - Adult pool was very far and very nice - Poolside massage add-on option is genius as you can be near the kids/family and get a mini-treatment - the therapist Mui was excellent - she restored my faith in the spa to book it for the last day. - Malik from the Kelapa Grill was lovely and went the extra mile worrying about what our next meals would be, and generally all the attendants were very polite and kind - The mangrove tour was great, the guide was very good and has been with the resort since inception and was great with the kids too. I would not recommend the resort to anyone expecting Four Seasons standard of luxury - BUT I would recommend it to someone on a budget wanting excellent views and a liquid diet. I want to emphasize that almost everyone who tended to us was very polite and willing to adjust and if we complained about anything they absolutely made sure to make a note - there was a lot of cross-communication between the team. Aom in mgmt was lovely and warm and also very concerned with everyone’s needs. The problem was not in the willingness, it’s perhaps a training or management issue where a luxury standard needs to be reinforced and maintained - - food needs to improve: so many options and we tried EVERYTHING over our 7days. Only the Ruhu Bar menu lived up, which we sadly discovered on the last night. • need better training and more toys for individual play at a kids club - most kids and young kids don’t like to do group activities with strangers. Also we are at a resort in a very hot and humid location: the outdoor monkey bars were isolated because of the heat on the metal and sand; come on now: make the slide end in plunge pool like your Bali location so it’s usable and exciting for kids.

From the moment we arrived and left, the 4 seasons took their hospitality to the next level. They gave us a WhatsApp number to make any requests we had and responded within a minute, saving us time from having to call. The room also had a big Turkish bath, Hammam which was super fun to sink into and relax! Surrounded by nature, you can easily spot the Tucan bird and unique monkeys! Oh and the food is absolutely delicious - they hired very talented chefs and used top ingredients. Compared to other resorts, prices are very reasonable here! Highly recommended!!!

Very good hotel. I like the hotel because of the location and it makes me wanted to come back sooner. Business purposes are very comfartable.

This was our second visit to the resort, following our first stay approximately nine years ago. Significant changes have occurred since then, and unfortunately, not for the better. The property is in urgent need of refurbishment. The service did not meet the high standards we have come to expect from other Four Seasons properties, and the dining options in the restaurants were merely average. Most concerning was the lack of cleanliness throughout the resort, with litter visible on the beach, around the pool, and in the surrounding outdoor areas. Regrettably, due to this disappointing experience, we will not be returning.