Four Seasons Resort Langkawi

Breathtaking beaches and lush rainforest are the backdrops to this spectacular property. There’s wildlife a-plenty to be spotted, much of it from the comfort of the very large and spacious villa rooms. We visited as a family of four (2 boys ages 7 & 11) and found the resort to be ideal for kids. Staff were friendly & helpful. Food choices were varied and of excellent quality. We particularly enjoyed the peace & quiet of this property (never felt busy and there were always sunbeds etc). The well-equipped gym with helpful fitness centre staff was an excellent bonus. Our standard room was enormous with a generous sofa bed for the kids and the largest tub I’ve ever seen! Housekeeping replenished filtered water, coffee and treats frequently and we were very happy with the standards upheld at the resort. My husband celebrated his birthday during our stay and was treated to lots of nice surprises. A visit from a family of monkeys at the end of our week was the icing on the cake! Terima kasih!

We have stayed in several Four Seasons resorts and they are all different save for the quality and the service - which is always excellent. I am pleased to say that the Langkawi resort did not disappoint. The staff were all wonderful and couldn’t do enough for us. Special mention to the Rhu Bar and Nabila and Ray who looked after us really well - and Ray makes great Martinis and Margaritas! The WhatsApp system for contacting the communications team was superb and a big shout out to the Comms/ConciergeTeams who responded quickly and efficiently to all our requests. We had one of the newly renovated beach side villas and we could not fault it - it was beautiful with a view that you would never tire of! I have read on a review that the beach was “dirty”. This was not our experience. It is fair to say that rubbish washed up on the beach if it was stormy (which can hardly be blamed on the resort), but staff were up and down the beach during the day to make sure any rubbish was swiftly picked up. The in Villa dining was great. Again I have seen a review that the food was never cleared. Again, not our experience - the guys who brought the food down suggested they come back in an hour or so to clear and they always did so. We went on a couple of hotel organised boat trips - the mangrove safari with Amy and the island trip with Iqbal. Both were fabulous and I would highly recommend them. Finally many thanks to the tireless buggy drivers who were brilliant !

It was our first family Four Seasons Hotel stay (3 adults - two rooms).. and it was take breathing! Since the very first time, the check-in, when we had the opportunity to meet the GM Ivan Giles, who proved to be an excellent leader, implementing an interesting leadership model. We met other Managers at the cocktail, where we had the chance to exchange experiences and views of hotels, staff training...etc, with them and with a special member of the staff, Sarah Radford, Senior Director of Sales, who happened to be visiting. Taking the three (3) main hotel blocks, for deep analysis: Property, Services and the most important ..."Staff Attitude". I would point, first time for me, in many years: 10-10-10 The rooms are Asian Luxury style,; magnificent, amplious, very well equipped, maintained, and served. Wifi highspeed in the whole resort, and perfect in rooms. The room teams are very well trained, discreet, and efficient. One very important point for checking: the room should look like "the first day"... actually, the rate doesn't change because amenities are not renewed, or towels are not placed, or the bed is not properly arranged... so... I can assure you, in this hotel, all days your room is going to look "like the very first day". (Not frequent, even in 5* hotels). Managers Qlinto and Rebecca do a very good job!! Restaurants and dining facilities are at the edge of Excellence, with Executive Chef, Jude Fernando leading an amazing team of Chefs and Cooks. Besides, the products are of the highest quality... nothing is left to the chance... The swpools (family and adults-only) are good, enough capacity (although sometimes some guests behave as being in their court...) all is quietness and well attended by the staff (Asif and Luqman) ... all are so kind and professional that make it difficult to not spend some time there (with them). Restaurants are of quite different types: Malay, Indian and International. We tried the three and had magnificent dinners... with overwhelming service and choices. Good list of wines and various drinks. It took our attention the Indian and Malay ones... although, at the international one, we enjoyed a fantastic Australian meet, Angus... rightly cooked... "au point". I cannot finish my comment without mentioning the "enormous and breathtaking Beach"... with white sand, clean and of 1.8 km long, from one corner to the other... unique!!!... palm trees, wide space...almost virgen looking... Amazing! Besides all mentioned, the property is located in the Natural park... so, I firmly suggest you to go for a Mangroves Boat Tour, and...if you have the luck to be with Annuar, the guide, and Own...captain... you will have a fun and very informative tour more than assure! So, very extend comment, because my experience in the Four Seasons Resort Langkawi deserves it... Many good things to say as personal gratitude and appreciation. Thank you very much, in particular to GM Ivan, who shows how a modern leader addresses his team... to all the Staff that make this hotel go over many others in Excellence!! Congratulations!!

There’s something about the Four Seasons Langkawi that just gets under your skin in the best possible way. We’ve done a few resorts over the years—some overhyped, some underwhelming—but this place sits quietly in its own league. It’s not shouting luxury at you, it just is. From the first few minutes, it felt like we’d landed somewhere properly special. The hotel blends into the greenery without trying too hard. Everything’s immaculate but not sterile. The beach… white sand, perfect water, barely anyone around. But where the place really earns its stars is the people. Every single day, big smiles, relaxed chats and nothing too much trouble. The staff are all so friendly and crucially, it never felt forced. Some hotels try too hard and it gets awkward. Here, it felt like everyone genuinely loved working there. Special mention to Ivan the GM and Muhammad running the show—they’ve clearly got the balance right. It’s calm, smooth, and super friendly. Food across the board was amazing. We loved all the restaurants on site and what really won us over was how brilliant the staff were with our kids. Always ready with a smile or a quick hello. It meant we could all just relax without feeling self-conscious about a bit of kid noise or mess. Speaking of the kids—they lived in the kids club, which is a fantastic place (ours are 5 and 8). Honestly, we had to drag them out most days. Which, as a parent, is pure gold. It meant we got a good couple of quiet pool hours here and there, just sitting with a book and not having to think about anything. By the end of the trip, we weren’t ready to leave. And that doesn’t always happen. We’re already lining up dates to come back after Christmas. It’s that kind of place—not flashy or overhyped, laid-back paradise, and memorable in all the right ways

We booked a week, after having the most wonderful time in Bali at Four Seasons Jimbaran Bay. I was expecting a similar experience but: - terrible food, in every cuisine, which was shocking for the local cuisine options. I ordered a potato bread (aaloo paratha) and I’ve attached a video for its quality. - Breakfast buffet: separate order and 25 minute wait for pancakes and waffles: why not include them at the egg station, was time taking and confusing! (They were amazing after day 3 when we complained to have waited 45 mins for my 2 year old’s breakfast- they made sure it came in no time the remainder of the days but the first 3 days it kept getting worse). - second bedroom in the villa was a hole with no lighting other than day light and a lamp. 2 twin beds side by side with just enough space to walk around : asked housekeeping to join the beds they said it was too heavy so my nanny and I scoot the beds together: practically took us 5 seconds, very light. Even moved the nightstand with no trouble. It wasn’t a problem but it was their attitude: Sorry, it’s not possible. I would respect a “sorry we don’t move furniture around, pls respect the layout” but “it’s too heavy” was just a terrible cops-out. - We did a yoga session where the coach was highly unprofessional, giggly, and said he could not do the poses because he ate too much at lunch and yawned about thrice while instructing. At one point when I was thinking of my baby’s meal schedule, he saw me distracted and commented “oh someone is getting angry they can’t do a pose” : the pose was touching your toes fyi. Just very immature childish instructor with a non-serious attitude. - We did a free lymphatic technique session, where it was meant to be a 2 hour session and the lady wrapped it up in 45 mins after not being able to read the printed instructions on the paper she handed us all. She kept getting confused and not being able to do the techniques as on paper. I don’t think it was a skill-set issue, just unprepared for the session and again disinterested attitude. - Nobody comes to collect food from the villa - so it all piles up till the next morning and then house keeping says it’s the in-room dining’s job so we should call them separately. This happened for 4 days in a row until I complained but then they made extra sure to pick it up. - At check-in, there was no tour provided of the premises and neither of the room and its features, especially the blinds/pool jets/etc. which were slightly different than standard. - Room was fine but doors and flooring and windows all rusting and wood needs a polish, major upgrade required (video attached as well as of the broken mirror wall at reception). - For an international chain of resorts, nobody could speak much English except for 4-5 people. None of the restaurant attendants, or the housekeeping, just maitre’d’s and reception. As in comprehension and spoken was 0, for a resort where almost everyone was a foreigner. - No daily turn-down service pillow gifts which almost everyone does at 4S properties, especially resorts. Again at Jimbaran Bay we would receive certain small excitements for us or the kids. We just did Mandarin Orieintal in Singapore and even they did small stuff for the pillows every night. - Major tech upgrade required, bad speakers and tv is not a smart tv to connect with apps like Netflix etc. Absolutely no attention to detail or knowledge of luxury service. But VERY receptive to any complaints and immediate rectification. Kids: - kids club wasn’t very captivating, especially after Jimbaran Bay- this had a very exciting schedule but nothing for kids to do outside a group which most kids prefer when around strangers. Especially my young toddlers - my nanny said it was a world of a difference from Bali. The calendar was packed just like the adults’ options, but lacklustre enthusiasm and prep by the hotel - these guys weren’t interested in egaging the kids - Nuggets were thick long fingers, anyone with kids knows how fussy toddlers can be about shapes of food they consider standard. Just small details - No kids snacks available at all - nothing friendly to them anyway, very adult-meal offerings - Not much available at the resort shop for kids swimming (needed a snorkel set, wide goggles, a nose-pin- nothing available) The pros can be listed: - great wifi all over - kids club did send over a framed picture of my son’s birthday celebration that we scheduled whilst there - ⁠beautiful view and easy to navigate, private beach was phenomenal - Spacious villa with excellent location of our villa so we lucked out - Staff very receptive to all communication on app and WhatsApp - Adult pool was very far and very nice - Poolside massage add-on option is genius as you can be near the kids/family and get a mini-treatment - the therapist Mui was excellent - she restored my faith in the spa to book it for the last day. - Malik from the Kelapa Grill was lovely and went the extra mile worrying about what our next meals would be, and generally all the attendants were very polite and kind - The mangrove tour was great, the guide was very good and has been with the resort since inception and was great with the kids too. I would not recommend the resort to anyone expecting Four Seasons standard of luxury - BUT I would recommend it to someone on a budget wanting excellent views and a liquid diet. I want to emphasize that almost everyone who tended to us was very polite and willing to adjust and if we complained about anything they absolutely made sure to make a note - there was a lot of cross-communication between the team. Aom in mgmt was lovely and warm and also very concerned with everyone’s needs. The problem was not in the willingness, it’s perhaps a training or management issue where a luxury standard needs to be reinforced and maintained - - food needs to improve: so many options and we tried EVERYTHING over our 7days. Only the Ruhu Bar menu lived up, which we sadly discovered on the last night. • need better training and more toys for individual play at a kids club - most kids and young kids don’t like to do group activities with strangers. Also we are at a resort in a very hot and humid location: the outdoor monkey bars were isolated because of the heat on the metal and sand; come on now: make the slide end in plunge pool like your Bali location so it’s usable and exciting for kids.