The Ritz-Carlton, Langkawi

We just finished the second part our 13 night stay on the island of Langkawi at the Ritz Carlton, Langkawi and it was exceptional. We had transferred from another excellent stay at a different property so had high expectations. The staff at the Ritz met or exceeded every one. From the moment we checked in we were taken care of before we knew we needed anything. Daniel who transported us from check-in to our room was fantastic. Our room was a highlight of the trip. We were upgraded to a spacious suite with a view of the ocean. The rooms are exceptionally appointed and the resort overall is immaculate. Almost un real considering how much rain and wind the area takes during monsoon season. I’d recommend requesting a room between Langkawi Kitchen and Horizon as you will definitely be spending some time in those two locations. At Langkawi kitchen the staff was so attentive. Nadia greeted us every morning and in no time at all came to know what table we liked and our favorite morning drinks. Although her responsibility was complete after showing us to our table she always made sure to check in and make sure our needs were being met. We spent our afternoons at Horizon near the pool and within the sunset viewing area. Jenie was always there first to greet us and welcome us back. Luqman took care of us everyday while wording light appetizers and drinks. He always knew exactly when we needed anything and was so amazing! I would be remiss if I didn’t mention Shana who was the bartender. Although we truly enjoyed the cocktails on the menu, she had no problem crafting something off menu or even surprising and delighting us with a new creation of her own. Exactly the type of experience you are looking for when wanting to connect with people. Nobody does it as well as the staff at Horizon! We had a great dinner buffet at The Beach Grill, but the biggest standout was the Chinese Restaurant Hai Yun. It was actually our interaction when visiting for dinner prior to deciding to stay there with Quayam that motivated us to move over to the resort. Although the food was second to none, Quayam made our dinners so special. He gave fantastic recommendations. We enjoyed the Crispy Bejing Style Beef, the Lobster Prawn Crab wontons, the Wok Friend wonton noodles and the sweet and sour chicken to name a few things. To our delight he chef also made two special dishes for us on our final night at the resort including a spicy Sichuan style prawn that was spectacular! Even if not staying at the resort, you must visit Hai Yun for a meal. During my stay I also had the chance to visit the spa and Fatiha provided a great service. She made sure the environment was perfect with the right lighting, temperature and music level to enjoy a relaxing 90 min massage. My only complaint is that it couldn’t last forever. Be sure to meet the concierge Muhen. He is a wealth of knowledge and made excellent recommendations for our time away from property as well as time on the resort. To only further make the experience better, he is genuinely a delightful person. He provided us all the tips and tricks to enjoy the usually crowded Skycab nearby, as well as recommended a local craft complex so that we might get gifts to bring home to our family. Lastly, Shah did an amazing job during our checkout. He made it that much harder to leave by being the last friendly face and reminding us of all the things we loved about our stay. He was efficient and caring making sure to gather any possibly feedback we might have so that the staff could continue to perform with excellence and be the first thought if returning to the island. Overall, we could not have asked for a better stay. The property is fantastic, but what makes this place is the people! I can’t say I could recommend an entire staff more. We will absolutely be back to visit.

The house keepers of my room is very thoughtful and caring. They did a really great job Toru & Prakash

We had such an incredible stay. The resort is so beautiful, the staff are so lovely and always helpful. We had the pleasure of having Sara as our butler. She was always so lively, kind and always willing to help make our stay as comfortable as possible. We are so grateful. Thank you to all the staff. We will be back!

We had an absolutely amazing stay. The hotel is beautifully designed, spotless, and incredibly well maintained. We stayed in a villa, which was spacious, private, and came with a large pool where we could truly relax and unwind. What impressed us the most was the outstanding hospitality of the staff. Everyone was warm, welcoming, and genuinely cared about making our stay special. We would especially like to thank Sara Butler, who responded to every request promptly and provided exceptional service throughout our stay. She made us feel truly valued and went above and beyond to ensure we had the best experience possible. The service for children was equally exceptional. The staff were always thoughtful and attentive, constantly looking for ways to make our child happy. They surprised our child with thoughtful little gifts and paid attention to every detail, making our family feel truly cared for. It was clear that they genuinely love welcoming families with children. One thing we’ve consistently experienced at The Ritz-Carlton is that no matter which country we visit, the level of service is always exceptional. This resort was no exception. The family pool was large and wonderful, and we had an amazing time there. The breakfast buffet offered an impressive variety of delicious dishes, with plenty of choices for everyone. We also enjoyed dinner at the resort’s restaurants, which served a great selection of local Malaysian cuisine, Chinese dishes, and Western favorites. Every meal was excellent and beautifully prepared. This was truly one of the best hotel experiences we’ve ever had. We highly recommend this resort to anyone looking for a luxurious and relaxing getaway, especially families with children. We can’t wait to return.

Highly recommended for a relaxing and peaceful holiday. The food especially at beach grill restaurant was a must go. Sunset at the Horizon was superb. Breakfast at the Kitchen was a good start of the day. We did not get out of the resort for a 4 days 3 nights stay yet we still find not enough time. We will be back.