Hesperia Lanzarote

Well situated hotel and tranquil atmosphere. Food was good and a few restaurants to enjoy. Staff on the whole were very helpful and friendly. A few issues arose for us, we were checked in by a trainee, which was fine everyone has to learn, however he was left unsupervised, couldn’t answer our questions, just replied by saying he would have to ask, and then didn’t. He asked us to wait till he checked if our room was available but never got back to us. We asked the bellhop if there was somewhere to have lunch while we waited and he helped us. On return I asked if our room was ready and spelt our name for him, we were given keys and taken to the room only to discover the room was allocated to someone else. There were apologies from reception and guest relations and we received a bottle of wine. The rain came and we chose to relax in our room. The housekeeper came to service the room and demanded we left, I declined as I was not prepared to stand in the hall till the room was serviced we did offer to go to the balcony but this wasn’t enough. She contacted reception who contacted me to say there was some sort of policy that says we would be required to leave the room, would be helpful to have received that information on check in. I asked they just changed our towels, she brought the fresh towels in and dumped them on the toilet, a call to reception brought her back to hang them. Another apology from guest relations and 2 days access to preferred club amenities. Which was very kind but still felt things wouldn’t change. First night was lovely to come in to the room to the turn down service, a nice quote and chocolates on the pillow. The second night turn down service arrived at 7pm while we were getting ready for dinner, handed my husband the card with the quote and 2 chocolates not quite the same service. We had previously booked this hotel prior to covid and had to cancel, so had really looked forward to being here, the rooms were lovely and good size, comfy beds. The hotel generally looked tired and the mattresses on the sun beds desperately need replacing. The hotel operate keycards for room entry and for access at restaurants and ordering at the bar, daily trips to reception were needed as they often didn’t work. I accept that we may just have been unlucky, but we left disappointed, to be fair they lost us at check in!

Just spent the most AMAZING week and honeymoon at this resort. The level of service is incredible, the people and staff are some of the nicest! We have been to many Secrets worldwide and both my husband and I agree this is hands down our favourite! I highly recommend upgrading to preferred club. We had the swim out suite and would say go for it if you can! What a treat! We are already talking about coming back next year! Thank you to all the amazing staff for making this a memorable week. It is on the quieter side so something to keep in mind. It was exactly what we were hoping for.

We stayed here looking for a calm and relaxing break, and the overall atmosphere was very peaceful. The spa area was well maintained and provided a quiet space to unwind, especially outside peak hours. The hotel grounds were clean and nicely designed, and the setting near the marina added to the relaxed feeling. The experience felt suitable for couples who want downtime rather than a busy resort environment. While some areas could feel quieter depending on the time of day, it worked well for us since we were mainly focused on rest and relaxation. Overall, a comfortable and tranquil stay.

A great hotel with very friendly and professional staff in the main. Choice of different restaurants. Definitely worth going for the preferred club option.

What a wonderful week. The standard of service, quality of food and general environment has been exceptional. Well done