Hesperia Lanzarote

Me and my wife stayed here in October 24 and March 25 and have just booked again today for a week in February. Each of our visits have been excellent - a warm welcome upon arrival with a glass of Cava, lovely friendly staff and overall great food. We stayed all inclusive (unlimited luxury) each time and tried out the non buffet restaurants too which were very good. If we ever had any issues or questions, they were always dealt with promptly - and there was never anything of real concern. We had previously stayed at a sister hotel, Dreams, in March 24 which was very nice too. We'd happily go back there if we hadn't discovered Secrets! The rooms have always been nice and staff very friendly and only too happy to help. It's lovely and peaceful, but still with a nice atmosphere. Puerto Calero marina is a short costal walk away which is nice. A few shops, restaurants/bars and a market. If there was one thing that could be looked at it's probably the speed of service in the main central bar in the evening, which seems quite slow each time. The bar team are clearly working hard, so maybe a couple of extra staff helping at busy times would make a difference. All in all we love this place and hope it it just as good when we go back next month.

It started at my arrival, I was offered a drink which I never got…. Items in the room were broken and never repaired even after complaints, noisy trolleys from 7 to midnight or later if someone orders room service. I could not sleep because of the constant noise, got a room change offer (with a cat on the balcony… ) which I politely declined because I have allergies. The next room offer seemed better but after 1 quiet night the noise started again. Food was not warm and some staff unprofessional. All seems a bit chaotic and there is clearly a lack of attention to the costumer. Reading comments complaining about exactly the same problems already 1 year ago on this site makes me more thoughtful. It’s a shame because there is a lot of potential

What can I say but this was paradise, the location the hotel and staff absolutely fabulous, the hotel was done beautifully for Christmas so festive, the place is spotlessly clean, the peace and quite as it’s adult only is perfect, a short stroll to a beautiful Marina with lots of bars and restaurants. The staff are so lovely nothing is to much trouble and they all have a smile on their faces, we felt so well looked after, we will definitely be returning.

Stayed for a few nights over the new year, it’s a nice hotel but in my opinion definitely not 5 star. The service was ok nothing out of the ordinary, staff were pleasant but that’s the least I would expect in a five star hotel. my room was serviced very late in the day after 3pm on two occasions. I stayed in a sea facing room with fabulous views but there was an awful smell of sewerage whilst out on the balcony which was a pity. The swimming pools were my biggest disappointment as they were all freezing cold. I questioned this with reception who assured me that all pools were heated to 25 degrees and were checked every morning. She continued to explain that the outside temperatures could be affecting the pool temperature, how/why if they say they are constantly heated to 25 degrees. The pools were practically empty during my stay and I believe it was because of the icy cold water. I stayed in Tenerife in February and early November which had heated pools so I clearly know when a pool is heated or not, Short stroll to puerto calero port which had a lovely few restaurants and bars, and one day we did the Costa walk to puerto del carmen which took about 50 mins to walk.

We have just spent 11 lovely nights in Secrets our festive/new year visit! We come here twice a year and have done for many years - we love the place and the staff so much. We are welcomed back with such warmth and cava with chocolates. The care and attention we receive for my two family members with disabilities is off the scale and beyond anything we have ever experienced from any other hotel/service/facility (hence being repeat guests). The adaptive aids for the room, addressing dietary needs discretely, a spacious centrally located room reserved seating etc mean so much to us, we are forever grateful and we never take it for granted. We always meet regular returning Christmas/NY guests which is nice. The hotel was beautifully decorated as always. This year many of the returners were commenting and disappointed about the multiple cut backs noted and the fact Christmas lacked some of the magical atmosphere of previous years and New Year also seemed to be a casualty of some cuts too ( falling balloons and fireworks gone). The gala’s on Christmas night and New Year’s Eve had a wide range food. The secrets chocolate clock desert an essential part of New Year’s Eve banquet for the last 8 years was missing other desserts were available and plentiful. The Portofino gala on Christmas night was amazing - including the vegan menu compliments to the chef. The salad dressings and ice cream sauces seem to have vanished from world cafe - we’d love to see them return. We had lunch in Oceana and Barefoot grill and always enjoyed our meals there. Bluewater and Portofino were are favourites on a night - the new Bluewater deserts are scrumptious! All the staff are amazing and work so hard to make every guests stay enjoyable. The concierge team are just the best (although we missed Conte) Liana, Manu, Josef etc. thank you. Laura, Carla and Macarena from guest services really helped made yet another stay very special. Fewer workshops this year but the candle making one remains and Lorena from Ivanti is brilliant and we love her workshop each year. Hope she will be doing the workshop when we are here in the summer. Isabel Pilates great as always and a nice Zumba session added this year. The spa is adored by my sister. Delores and her team are very kind and welcoming. My sister had 2 wonderful massages by Francesca?? name. For my sister the spa is as she says heaven on earth! Thanks to all our Secrets family for helping us create more precious memories and all the care attention we receive. Hasta la próxima ….