Hesperia Lanzarote

What a fantastic hotel. The staff are incredible. Helpful, friendly and professional without being at all overbearing. They appear like ninjas whenever you have an empty glass, or start to move a chair, or if they see you carrying luggage. Cannot praise them highly enough. The food is equally impressive, especially the a la carte restaurants. I was a little disappointed by the vegetarian options in the buffet, and the fact that the buffet food is not labelled as vegetarian or otherwise. However, the standard of food is outstanding, especially the breakfast buffet and the a la carte restaurants, where there is a whole vegetarian menu available. The hotel is quiet, there is only an hour of entertainment each evening which is understated but excellent quality. If you are looking for loud music or “shows” each night this is not the hotel for you. We went preferred all inclusive which we enjoyed, it included all of the a la carte restaurants as often as we liked, better quality wine, and access to the preferred area pool, a la carte lunch in Oceana and barefoot grill. We didn’t see much benefit to the preferred lounge, and barely used it. The hotel is in a quiet location, with a 10-15 minute walk to the marina which has a good choice of bars and restaurants. It’s a shame that many of the shop units are empty, but the shops that are there are classy and good quality. The hotel spa is very nice, well worth the €76 for the week’s pass, although you do have to pre-book your visits. Overall an excellent hotel, only let down by the poor veggie selection/labelling in the buffet. (I did speak to guest services about it, and their response was that I would be better using the a la carte restaurants).

The hotel was clean and tidy but lacked the 5 star oomph. Staff were either really happy or snappy and moody. It’s not fair to put everyone into the same category. Airam at the front desk/porter was exceptionally welcoming. The Portofino Restuarant was lovely and held the 5 star rating. We visited the Oceania but were sadly disappointed in the menu. I chose scallops for starters, which came out tasting over cooked and rubbery. I followed by have green curry scallops and shrimps. The fish was cooked very well this time but the “green curry” was definitely missing. A pasty light brown minimal glaze with a hint of coconut was on the plate. On arrival a few other guests said it was better eating out of the resort, which we did. The Mumbai masala was great as was Papperdella. I’ve visited numerous 5 star hotels and this one felt like a 4 star I’m afraid

Wonderful resort catering for all your needs from activities to relaxation to great food. Some good evening entertainment.

Very noisy rooms. Hard tiled surfaces and bad sound insulation make the rooms very noisy from rooms above and corridors. Only way to avoid is to get a top floor room at the end of the corridor. If not avoid!

Had a lovely time at Secrets Lanzarote for a December break. Staff was excellent from concierge, to wait staff to the folks who kept our room and grounds in perfect order. Enjoyed the great food and drinks by the pool. Fortunate to catch a great spell of warm weather.