Hesperia Lanzarote

This is a nice well presented hotel, reception area is lovely and rooms are nice, well stocked and very clean with floors being mopped daily. We didn’t like the “preferred” aspect. If you pay for this (quite a lot more money) you get preferential treatment, access to a private lounge and your own area of the grounds with better views and private pools and facilities. Don’t think there’s any need for this sort of thing, one price and same treatment for all, otherwise just makes people feel inferior, should all be the same in a 5 star hotel. Food was ok but not amazing and very repetitive. Also they don’t seem to have enough staff so there’s sometimes quite a long queue for the restaurant as everyone has to be led to the table, then order drinks before the staff member goes back to the door to let in the next guests. A ridiculous system for a busy hotel. Also the premium restaurants cannot be booked in advance and often an hour’s wait to get in. Our room was on the ground floor which we didn’t like as the front is open to everyone so if you want privacy make sure that you request a room upstairs. Pool areas are nicely laid out but a little cramped, on a sunny day quite difficult to get a free sun bed, these are looking very tired and definitely need new cushions, certainly not 5 star standard. Staff very friendly and helpful. Evening entertainment is terrible but at least somewhere to sit after dinner and you can always walk down to the marina which is only a 10 minute walk. Overall a great holiday in a nice hotel and would stay there again but maybe just do breakfast only and eat down at the marina.

We thoroughly enjoyed our stay. The hotel was very clean and well maintained. Plenty of eating choices. Spacious pool area with lots of loungers. Calm and tranquil atmosphere. The Spa is well worth a visit. We would definitely stay again.

Resort was nice enough but not the 5 star experience we were expecting. Other than the reception team, we found service to be lack lustre and quality of food on the resort was very hit&miss and I’ve had better in 3 star resorts. For an island that relies on wine and tourism - teams also had no drink training and could not get a consistent cocktail or wine experience in any of the restaurant venues. Hotel is in desperate need of room upgrades and maintenance in passages, with regards to broken doors, old paintings and lifts in need of repair in block 6. We took preferred club option and found this to be expensive for what it was and exclusive areas were disappointing and service totally lacking. It is necessary though - as one would get very bored by the world buffet and restaurant options if you didn’t take it. Personally I think it should all just be included and everyone treated the same - there really didn’t feel like a difference in terms of service anyway. We did love the pool areas and layout - easy to get place and well maintained outside areas were the biggest win on the holiday overall. They are lucky the beauty of the island assists in the guest experience.

Great hotel and service… quiet location… great choice of restaurants within the resort.. staff were friendly and extremely proficient

This hotel is the second Secrets resort we have stayed at and it is just as wonderful as the first (Secrets Bahia Real Resort & Spa, Fuerteventura). The staff were amazing, incredibly helpful, polite and always there when you needed them. Most notably special mentions go to both Laura’s and Valentino in the preferred Portofino restaurant although all the staff were lovely really. Jorge and many others in the World Cafe, Harish on reception as well as Yoel in the Piano bar. To be really honest there were so many helpful, friendly and conscientious staff, it would be impossible to name them all. It was super clean, a little bit tired in odd places but nothing to concern people about. The food was excellent throughout all the restaurants we visited. We were Preferred Club which was well worth it and we would recommend people to choose it as it opens up a lot of plus’s for your stay - a la carte breakfasts etc, club lounge, stocked minibars just to name a few. A la carte was particularly nice as being disabled, it gave my wife a break and it was nice to sit down together when eating. I only have one gripe as a disabled individual, I also know that it may sound a bit selfish but the access to Oceana for wheelchairs is not great - the access link path is made from volcanic rock and very, very difficult to cross and we were worried about damaging the wheelchair to be honest. Also, the Barefoot/Bluewater grill restaurants have no ramp access, so if you are not able to walk you really can’t use them. To be fair to the hotel though, there was a lot of other places to eat which we did, but it would have been nice to have tried the Barefoot/Bluewater grills. Putting that aside, this is a glorious hotel with super attentive staff and an absolutely fabulous place to stay and so recommend it, we will certainly be back that is for sure. Thank you to everyone at Secrets Resort and Spa Lanzarote, we loved it!