Hesperia Lanzarote

Amazing hotel - nothing negative - would come back in a heartbeat.

This is a nice well presented hotel, reception area is lovely and rooms are nice, well stocked and very clean with floors being mopped daily. We didn’t like the “preferred” aspect. If you pay for this (quite a lot more money) you get preferential treatment, access to a private lounge and your own area of the grounds with better views and private pools and facilities. Don’t think there’s any need for this sort of thing, one price and same treatment for all, otherwise just makes people feel inferior, should all be the same in a 5 star hotel. Food was ok but not amazing and very repetitive. Also they don’t seem to have enough staff so there’s sometimes quite a long queue for the restaurant as everyone has to be led to the table, then order drinks before the staff member goes back to the door to let in the next guests. A ridiculous system for a busy hotel. Also the premium restaurants cannot be booked in advance and often an hour’s wait to get in. Our room was on the ground floor which we didn’t like as the front is open to everyone so if you want privacy make sure that you request a room upstairs. Pool areas are nicely laid out but a little cramped, on a sunny day quite difficult to get a free sun bed, these are looking very tired and definitely need new cushions, certainly not 5 star standard. Staff very friendly and helpful. Evening entertainment is terrible but at least somewhere to sit after dinner and you can always walk down to the marina which is only a 10 minute walk. Overall a great holiday in a nice hotel and would stay there again but maybe just do breakfast only and eat down at the marina.

We thoroughly enjoyed our stay. The hotel was very clean and well maintained. Plenty of eating choices. Spacious pool area with lots of loungers. Calm and tranquil atmosphere. The Spa is well worth a visit. We would definitely stay again.

Resort was nice enough but not the 5 star experience we were expecting. Other than the reception team, we found service to be lack lustre and quality of food on the resort was very hit&miss and I’ve had better in 3 star resorts. For an island that relies on wine and tourism - teams also had no drink training and could not get a consistent cocktail or wine experience in any of the restaurant venues. Hotel is in desperate need of room upgrades and maintenance in passages, with regards to broken doors, old paintings and lifts in need of repair in block 6. We took preferred club option and found this to be expensive for what it was and exclusive areas were disappointing and service totally lacking. It is necessary though - as one would get very bored by the world buffet and restaurant options if you didn’t take it. Personally I think it should all just be included and everyone treated the same - there really didn’t feel like a difference in terms of service anyway. We did love the pool areas and layout - easy to get place and well maintained outside areas were the biggest win on the holiday overall. They are lucky the beauty of the island assists in the guest experience.

Great hotel and service… quiet location… great choice of restaurants within the resort.. staff were friendly and extremely proficient