Casa Chameleon Hotel at Las Catalinas

An absolutely outstanding stay from start to finish. The room was beautiful—private, comfortable, and perfectly designed to take in the incredible views. The service was truly top-notch; every detail was handled with care and warmth, making the whole experience feel effortless. The food was exceptional—fresh, flavorful, and easily some of the best we’ve had. And the setting… unbelievably romantic. Perfect for a special getaway. We’ll be dreaming about this place long after we leave. ✨

My wife and I chose Casa Chameleon Las Catalinas for a big bucket list trip. While the property is undeniably beautiful and the views are world-class, the administrative and service side of our stay was a significant source of stress. We had pre-arranged a 3-day all-inclusive package for our 5-day stay. Upon arrival, the staff seemed completely unaware of this. We were never offered the appropriate menu at Sentido Norte and spent a good portion of our vacation correcting staff who repeatedly tried to charge us for five days of all-inclusive instead of the three we booked. Even a simple anniversary package was missing on arrival, and we had to notify them of this, even though it was booked and paid for. Once it was delivered, they tried to charge us again for that as well. The most frustrating part, however, occurred after we returned home. I was notified of an additional $230 USD charge for dates after we had already checked out (including a charge for a "free" breakfast on our departure day). And the most comical part of it – they tried charging us for nuts and in-room snacks that were stolen and eaten by local wildlife because our patio sliding door didn’t lock properly. (That we informed them of, and they were not accommodating and did not show concern about the issue with the door.) Despite reaching out to the concierge, Andy, and the management team via email to resolve this clear clerical error, I received zero response. Ultimately, I had to involve my bank/Visa to force a chargeback because the hotel ignored all communication. It is disappointing that a "luxury" resort would allow a billing error to tarnish a milestone celebration and then refuse to communicate with their guests. Bottom line: Enjoy the scenery, but watch your credit card statement like a hawk. You may need your bank's help to get your money back.

The hotel is overpriced, the villas are outdated, and the path to ours—Villa 11—looks like a neglected service area. The staff’s attention is wonderful and the food is very good; that is all. The management’s decision-making is quite poor. The surrounding area is sad, and the road is in very bad condition. There isn’t much to do, aside from Las Catalinas, which feels like an old town created in Disneyland for Americans.

Very poorly run and over priced: The general manager was a no show for a whole week. Never saw her in the lobby, she never held a managers welcome meet & greet! We had a leaky shower, there was no table to sit inside your room and eat. Hand railings are rusty and falling apart. (Don't care about no TV in the room) They lack the true meaning of hospitality in their upper management. Don't let them provide a car service for you they double the price compared to you making a phone call yourself to the local taxi. We use the concierge to book excursions and they messed up both of them. It's sad really it's a beautiful property it has a lot of potential. The room layouts are superbly bad. I will say the food and beverage department goes above and beyond and are very hospitable. I wouldn't go back for 50% off. They didn't pickup our room service dishes for 2 days and I called repeatedly. They left massage tables outside another rooms door for 3 days. Forget it if you have any health or disability issues, from our room to the top of the stairs: 110+ stairs. They never asked us before we showed up or even at check-in if that was going to be a problem.

1. Service by staff was amazing - courteous, flexible, kind and thoughtful. They spoke great English, and went out of their way to ensure our needs were met to have a wonderful experience in Costa Rica at the hotel and with various planned activities in the area. Andy was very helpful to communicate clearly before our trip for various concierge support ( eg driver, dinner reservations, activities reservations ) Greivin was helpful broth information when we checked in and local ride to Potrero Errol was helpful with our bags and sharing information when we checked in to our room, as well as our driver to/from the castle for a special dinner, and great information about the area. I got sick one day and Cesar made special accommodations for soup as my diet was limited. He was also helpful for canceling a tour that I couldn’t attend due to my illness. In addition, for a tour the next day we appreciated his encouragement about tour flexibility with the guide if I wasn’t feeling well, and arranging a timely breakfast order to have ready before our early departure for the tour. Rose was a wonderful driver with information about the area and made a special trip to the store to help get me distilled water needed for my CPAP machine. Andy and Maria helped because of our flight schedule by accommodating an early check in and late check out. Mucho appreciation for this Glenn was helpful for rides to/from Las Catalinas, and to the airport hotel with information about the area. 2. Our room was beautiful with a convenient plunge pool and beautiful amazing view of the ocean. It was well taken care of with fresh towels 3. On-site restaurant food, view and service were all great. 4. No kids. We like kids but appreciate peacefulness and quietness when we are on vacation.