ARIA Resort & Casino

We normally stay at the Wynn or Encore so was a new experience for us. Room was showing quite a bit of wear and tear and lack of maintenance. Also small in size compared to other hotels in the same price range.

Beautiful hotel, and fine service. The room was nice but had a few dings which I would have ignored if we were staying at a lesser hotel. But, this is Aria. The side tables were chipped up and the one drawer kept opening. We had to stuff a folded piece of paper in it to keep it closed. When we tried to access the safe, it displayed an error message and could not open it. We would have had to wait around an unknown amount of time to let housekeeping in to repair. We choose not to wait. The smart room tablet was great but a little finicky. It would shut down and reboot from time to time. It also seemed to disable the volume function on the regular TV remote. There was no complimentary in-room coffee maker. I had to get dressed and walk to Starbucks to get coffee, which is too much effort early in the morning. After all, I'm on vacation, and it's my opportunity to be lazy. Also, no complimentary bottles of water in the room. A big plus was the security on access to the guest room elevators which was very reassuring. The service was elite. Every person we spoke with was helpful and very pleasant, and often was able to offer further suggestions which we did not think to ask about. Aria is up there the other fine Las Vegas hotels.

Aria is an MGM property. While staying at The Bellagio, we used the covered walkway to visit Aria. The food court is amazing with a huge selection. The Crystal Bar covers 3 floors and is beautiful. Bottom line: The MGM properties are connected by covered walkways and the free Aria Tram that connects the MGM properties.

We have been coming to the Aria for several years for our business convention with BMW North America. We had recently been told that this would be our last year in Vegas, the convention was being moved to Nashville. When I checked in, there was some difficulty because I was not listed on the reservation and my husband had not yet arrived. This had been an issue the prior year, so I stepped aside and proceeded to check in on line. I had a brief question about the app and asked the closest reservation clerk. As he was answering my question the young lady that had originally told me I couldn’t check in unless I was on the reservation, yelled out down the counter, interrupting her guest, that I was not on the reservation and could not check in. It was very embarrassing and did not have anything to do with what I had asked the young man about. Fortunately he ignored her and answered my question. I was able to check in on line and get into my room. I was quite surprised at the room view. We had always gotten a higher number floor, this room was on the 3rd floor. But we paid the same price and are looking at a wall, dirty roof and an old forgotten ladder. Both my husband and I noticed disrepair and extreme ware everywhere throughout the hotel. Our room had an issue with the lights, drapes and TV working. Everything is set up to run by computer and our lights wouldn’t turn on, drapes wouldn’t open and the TV would not turn off. It took three calls to get maintenance to our room, and it was the second day of our stay before they showed up. They were able to fix most things, but opening and closing the drapes has been sperattic. Talking to others in our group I learned that several had issues with the room electrical. At first I thought that the hotel was unhappy about BMW not returning, but I think it’s more than that. Overall the staff has been outstanding, Javier’s is still amazing. But we are both very sad to see what had always been a wonderful five star hotel in such a disappointing state. Vegas has really priced themselves out of the market. Where we and friends would often come here for a fun two to three day get away, we now only come for business. With the table limits so high and the slots no longer loose, we no longer gamble either. We can afford to do these things, it’s just no fun anymore spending $20 a hand vs $2 or $5. Without the convention I may never be back, what a shame. First time I was here I was 18. I stayed at the old MGM (before the fire). It was amazing. I would live dome of old Las Vegas again.

Outstanding Hotel and Casino. Be sure to ask for the strip view. Easy check in and out. We were pretty luck and three of us put $100 each into a hi limit slot machine and won $55,000 with a double Major jackpot. It was fun! We loved the pool and also they allow dogs in this hotel, and our Golden Retriever. We ate at Lemongrass Restaurant and the food was great and service wonderful. Our group plan to return to this hotel for sure.