ARIA Resort & Casino

Comfortable rooms. Spacious. Clean Bathroom setup excellent Very clean. Both room and hotel in general

Wonderful experience at Aria. We were there for a boxing event at the near by T Mobile Arena. Amazing resort. Classy, clean, quiet, and exceptional service for all who we encountered. This is our new home in Las Vegas!

Overall, (Aria) is a great Hotel and I love coming back here. The room on the 24th floor was both quiet and felt well appointed. The hotel in general feels like an upscale experience. Couple things I’d like to call out in the hopes that the team will work to improve them. First, the app used to check in is an absolute disaster, did not work well, and resulted in me having to kill time for hours instead of checking in at the time I should have been able to. Second, I wish the room had a fridge with space for me to put some things into. Third, the one recumbent bike in the cardio 24 hour room was broken during the entire stay. Fourth, I’m pretty sure the mini bar over charged me in terms of both number of items and what they cost. Every other expense at the hotel seemed both reasonable and met expectations. The mini bar charges seem preposterous, but it was not itemized and a giant amount well after I left the hotel so I couldn’t really talk to anybody. My guess is that the system that automatically detects when something is taken, was malfunctioning.

Great location, amenities, service, food and drinks

Previously stayed at the Aria and my first amazing experience made me want to stay again the next time I visited. The property is beautiful, amenities great, and the staff were very welcoming. When we arrived we were checked into a room with no internet, lights did not work, and room controls turned off. I had to utilize many different forms of communication before I was able to reach anyone, after speaking to multiple staff members and a maintenance technician I was told that we were being moved to a new room and when they have the new room available they would call so we could receive new room keys. Three hours came and went and I once again had to reach out to multiple people before I was able to reach anyone. I explained that we had a reservation booked that we now have to cancel because we can not get ready in a room with no lights.. we were given keys to a new room with a ‘nice view’ but that was all that was offered. Fast forward to the check out process. During the room switch and/or the stay I left one of my traveling bags behind and filed a lost in found claim same day (the bag has an air tag so I can see it was still at the hotel). We are almost now at a week without any update or instruction since the claim. I had to file a second claim just to get someone to reach out to confirm they received the first and email an update. The hotel is great and staff amazing, but experiencing how the hotel manages issues during the stay I would consider staying somewhere else.