ARIA Resort & Casino

Stayed at Las Vegas Aria Hotel. A 5 star, expensive hotel. I paid extra for Early Arrival. Received a text stating that our room was ready. About an hour later, we arrived at our room to see maintenance steam cleaning our carpet (which left it wet for the rest of the day.) Entered the room to find a broken lampshade. Maintenance assured us that it would be taken care of. (It never was. After a third complaint, the housekeeper "repaired" it by balancing the ripped/broken shade on the lamp pole.) Then, looked up and noticed our curtain was broken - pulled away from the runner as though someone yanked on it. Tried to settle in and noticed, again, that our air vent was covered with dust/dirt and the air filter was disgustingly dirty. Contacted the hotel and it was replaced. When using the bathroom, the door to the toilet/water closet would not shut. Because the hotel is very large, it is somewhat easy to get confused while trying to return to your room, but quickly found a solution by heading toward the wall with the big hole in it when leaving the elevator. Be ready to hand over your wallet... for everything. A medium sized bottle of Smart Water in the room is $16.00! I got a large one from CVS for $3.49.00. Breakfast (two breakfast sandwiches and two coffees) was $64.00. Breakfast the next day at a different restaurant was $85.00. Plenty of hotels in Vegas. I'd recommend looking elsewhere.

Played poker this morning to a poker tournament being prepared and an access platform beeping like crazy for 30 minutes. I asked for a reduced rake that was modest but at least was a gesture but this was refused. I am so annoyed that the management here probably need a decision to go to the toilet. I will never come back here again having been a loyal client for years

Title: A Disastrous $1,000+ "Luxury" Experience – Avoid ARIA ​I recently stayed at the ARIA and paid over a grand for what I expected to be a high-end, luxury experience. Instead, it was a comedy of errors and terrible customer service. ​Upon arrival, the room electronics and Wi-Fi-connected controls were completely broken. The tablet and wall controls failed, leaving the blinds stuck shut. I was literally sitting in the dark. Worse, the bathroom was filthy—wads of hair were left on the shower floor/drain, and there were white liquid stains on the shower glass. ​When I called the front desk (as the MGM app wasn't working), I was brushed off. I was told the tech would reset in 15 minutes and housekeeping would come. After 30 minutes of sitting in the dark, nothing changed. When I called back, I was told a tech would come but they couldn't give an ETA. When I asked to speak to a supervisor, manager, or lead because I had dinner reservations to catch, I was told no management or authority was available at all and that I should just send an email. Unacceptable. Out of sheer desperation, I had to clean the hair and stains out of the shower myself. A tech finally showed up 2 hours later to fix the blinds. The only compensation offered for this nightmare was a measly $25 voucher. ​To top it all off, at my 6:30 AM checkout, I discovered a fraudulent $400 charge from Carbone on my room bill. When I stated I never ate there, the agent interrogated me, asking THREE times if I was sure. When I asked how someone could charge to my room without an ID check, she gave a vague "sometimes we check, sometimes we don't" response. ​The property itself is showing wear, with dents all over the hallway walls. My family stayed at The Cosmopolitan, and I deeply regret not staying there instead. I will be monitoring my credit card statement closely and disputing the charges if necessary. Save your money and stay elsewhere.

We stayed here 5/9-5/13. We booked a one bedroom penthouse skysuite for our stay. William at the front desk seemed very confused when trying to check us in. He gave us keys to a standard room..we had to remind him we booked a one bedroom penthouse skysuite. After waiting 10 mins while he clicked away at his keyboard we told him we would just go to the skysuite vip area to check in. Mina was very helpful and got us into our suite… which was lovely, clean and well prepared. The slots here are extremely tight and drink service poor. Javier’s was good as well as salt n ivy. We have a two bedroom penthouse skysuite booked for the Fall. I hope our check in experience is much better.

We had a nice stay at the Aria, though had several maintenance issues on our first day. I'll start off by saying the Aria itself is beautiful and has a lot of food/snack options in the hotel. The staff were very friendly. As for maintenance, we checked into our room and found none of the lamps worked, the safe didn't work and the volume on the remote didn't work. The maintenance person who came was extremely friendly, fixed everything within 30 minutes and gave us a $50 amenity credit. On our last night the safe broke again and a different maintenance person came. He wasn't as friendly but still fixed it. The room was spacious and we had a nice view of the desert mountains. I would stay here again.