ARIA Resort & Casino

The best Las Vegas resorts understand that sophisticated design must also be welcoming. Steve Wynn demonstrated that modern, fresh décor could be combined with a guest experience that draws people in. Aria misses that mark. The casino is dark and cold, feeling more like a basement than a sophisticated modern resort. Cheap-looking icicle-like decorations resemble New Year's Eve in Grandma's basement. The restaurants range from middling to fair, and the rooms have the same problem as the casino: modern, but cold and ordinary. Ironically, Aria's excellent modern art collection demonstrates what the resort itself gets wrong. Look at the Henry Moore sculpture: its smooth, flowing lines draw you toward the piece. The casino does the opposite. It pushes you away. Even the water features at the entrance are too often not working, immediately cheapening the experience. Modern design can be exciting, elegant and inviting. Aria proves that it can also be sterile. For a resort positioning itself at the top end of Las Vegas, Aria simply does not deliver a top-level experience.

We booked three rooms for a girls’ trip to Vegas, and overall had a great stay at Aria. The hotel is beautiful, the pool is amazing, and the location is incredibly convenient for walking around the Strip. We were also there for the Backstreet Boys concert, which made Aria a great home base. My two friends’ rooms were great, but unfortunately, my first room had a very musty smell and extremely wet carpet. The staff moved me to another room right away and comped my resort fee, which I really appreciated. The rooms overall could also use a little refurbishment and updating. We also experienced some issues with the in-room technology being down for part of our stay, and this affected multiple guest rooms, not just mine. We loved Din Tai Fung — definitely a highlight! We weren't fans of Proper Eats Food Hall, as it doesn't accept cash and we found the selection pretty limited. I'd recommend stopping at a CVS or Walgreens for water and snacks instead of paying hotel prices.

It started at check-in. We had made a second reservation because we had to arrive 1 day early, the associate said she could combine the reservations but because we booked through Marriott she couldn't do something? We didn't understand but she said we wouldn't have to check out. When we got to our room there was a condom wrapper on the floor. So we called down and asked for a different room. They could move us but it would be to a lower floor, which was fine. I would have thought a highly rated hotel would send someone to us with keys to a new room. No. We had to go back to check-in. When we got to our new room it really wasn't clean to the standard of a highly rated hotel, but it passed and honestly we were too tired to move again. If you've read this far, you know they checked us out the next day. That meant 6 trips at 10:30pm back and forth to get back into our room. At no point did any associate even seem to offer any sense of care for our problem. I honestly felt like every associate was more inconvenienced by me. I wasn't asking for a comp or gift, but a little compassion or an "I'm sorry this is happening." Would have gone a long way. We needed to spend another day in town and my wife announced to me, "Anywhere else! We're never staying here again." Which is sad because I have a GC for the Aria from a charity event.

Comfortable rooms. Spacious. Clean Bathroom setup excellent Very clean. Both room and hotel in general

Wonderful experience at Aria. We were there for a boxing event at the near by T Mobile Arena. Amazing resort. Classy, clean, quiet, and exceptional service for all who we encountered. This is our new home in Las Vegas!