ARIA Resort & Casino

I had high hopes for the Aria given its reputation, but our recent stay was a significant letdown from start to finish. Before we even arrived, I sent a message through the pre-arrival concierge email hoping to coordinate a few details for our trip, but I never received a single response. The check-in process was painfully slow, with us waiting in line for what felt like an eternity while watching a handful of front desk agents struggle to keep up with the crowd. For a property of this caliber, the inefficiency was shocking. When we finally got to our room, we were immediately greeted by pretzels scattered on the floor, making it clear that housekeeping had done a rushed job at best. I called down to request someone come clean it up properly, and it took a full hour for anyone to arrive—an hour to address something that should never have happened in the first place. Despite being Marriott Titanium Elite, we received absolutely no upgrade, even though I could see plenty of availability in higher room categories when checking the app. It's frustrating when loyalty status seems to mean nothing at a property. Our room didn't even include basic bottled water or a coffee maker, which should be standard at a supposed upscale resort, not extras. The hallway on our guest floor had a trail of popcorn that remained there for over 24 hours, making it clear that housekeeping standards are slipping throughout the property. To top it all off, the bed and pillows were surprisingly uncomfortable, and we both woke up with stiff necks after having trouble sleeping through the night. Given all these issues, it's no wonder Marriott's website seems to be suppressing reviews for this property. The Aria is coasting on its name and location, but the actual guest experience has clearly deteriorated. I expected so much more and left deeply disappointed. Save your money and status points for a property that actually values its guests.

Once upon a time, this hotel was so great! That was, until MGM bought it and it has all gone downhill. Upon arrival, my room was FILTHY. I was told they were sold out and unable to move my room. When I say it was filthy - this is what I mean - there was toothpaste on my toilet, hair in the shower, a used towel in the closet and sink, an oily handprint smashed on the bathroom door, the folio paper opened with a dollar amount written on it, glitter all over the floor, and a giant white stain on the carpet, and tape all over the ceiling and walls. FILTHY. The lights DID NOT TURN OFF, I had to unscrew the bulbs to sleep at night. The electronic shades would not open and half of them had been pulled off the rungs. Additionally, I was told I had a $150 room credit for food and beverages, but was STILL charged for items that should fall under that credit. The air filtration system in the casino is trash and the whole area still smells of smoke. The only redeeming quality are the "upscale" restaurants, which have good food, but the general hotel and conference food is terrible. I really wouldn't waste your money here or at any MGM hotel for that matter. HUGELY disappointing!! RUN!

We have been plagued with one bad experience after another since our arrival here. Rude personnel maintenance issues with our suite and more. I recommend trying another resort.

Hollis and Rodgers were amazing. They went out of their way to help me find my phone and wallet. Amazing guys and so friendly

Stayed here for 2 nights in August during the BSB Sphere residency. Here are some of the pros and cons: Pros: -The check-in person was very nice. We had three rooms and he was able to get us two adjoining rooms, and one room next door -There's a good amount of eatery/restaurant options. Nothing amazing from what we've tried but it's convenient to be able to grab something if you didn't want to leave the hotel -Pool is not bad -Automatic curtains -There's a security person by the elevator who makes sure you scan your key card before continuing to the elevators Cons: -The room wasn't really cleaned properly before our arrival. There were just random hairs on the floor, furniture was dusty, and there was a towel with makeup stains on it -AC was not comfortable. The room would be hot and cold at night so we were either sweating or freezing -Pillows are not comfortable -Room doors aren't always self-closing so just make sure you check before you leave Overall, cleanliness is probably my top priority when staying at a hotel and this was just not a comfortable stay. The rooms are outdated and could use a deep clean. It's due time for a makeover.