Bellagio

With the encounter of the Operations Manager, Ms. Judge and Front Desk Check-in person Charlotte, my stay at the Bellagio was outstanding. It took me 14 years to get back to Las Vegas and the Bellagio Hotel made me want to return this year and every year thereafter. I must confess, with this one visit, I am truly a Bellagio Fan. The Bellagio Hotel was filled with employees that care about us customers, make a distinct effort to ensure that the customers’ needs are met and meeting those needs in a sincere manner. Every single employee I encountered was exceptionally professional. I had 4 hotel rooms, and they all were freshly furnished and detailed clean. The air conditioning worked perfectly.

It was nice property but for the price not sure if I would do that again. Rooms were average! Loved the pool the grounds were nice. Food & drink were really on the high end for price.

I stayed at the Bellagio last week and was very disappointed with the front desk service. The associate named JD (Honolulu, HI) pulled me out of the Marriott Bonvoy Titanium line and kept repeatedly emphasizing that Bellagio isn’t a Marriott property — which I already knew. What really bothered me was his lack of empathy and the way he made me feel unwelcome. As a loyal Marriott member, I expected better treatment, especially given the partnership between MGM and Marriott. This experience left me feeling undervalued and frustrated. I hope MGM and Marriott reconsider how they train staff to treat their members with more respect and understanding.

Staff was all great and very friedly. Buffet was good. However, will not go back. There is no coffee maker in the room. Each morning you need to wait in line at the coffee shop for 30 min to get your $12 coffee (during the off season). The mini fridge is full of $10-$20 cans of pop that you can not remove without being charged, so NO ROOM for your own items or medications that require refrideration. The room smelled like 40 years of smoking. The smell was making us all sick so decided to check out and go elsewhere for the remainder of our trip.

Fantastic property: the room, pool, fitness center, cafes, restaurants and lounges, it is all a great experience. Great location right at the heart of the strip. Staff were very friendly and helpful!