Bellagio

Our whole stay was wonderful. Check in was a breeze, the rooms are fabulous (we had a room with a view of the fountains), the beds and pillows were soooo comfortable. Black out curtains helped us sleep in (vacation sleep!!), and the room was quiet. Lago is our favorite restaurant, but we had great food everywhere in the hotel. We reserved chairs at the pool and had really nice days lounging. Right across the street from the mall, so shopping was easy. The lobby Piano bar was fun to hang out and have drinks while people watching. Overall very satisfied, sad to leave, and we will be back!

If it wasn't the front desk concierge staff, I could have rate this hotel higher. But this hotel has is a landmark and most famous 4+ stars hotel in LV, the expectation is high. Particularly, they should have high demand on their customer facing staff. Overall, I'd interaction with 6 different staff. Except my check in staff, who's very friendly and share some recommendation to me, the rest were a bit of unprofessional. e.g. the concierge lady who gave me poor body language/facial expression on the morning of 7/1/2025. That's a low point of my whole Bellagio experience.

First time guest.. Definitely wasn't worth the experience i was expecting. The lines at check in and checkout were so long. Staff at front desk were not welcoming, friendly or helpful. I was given inaccurate information numerous times during my stay by multiple employees. The room itself had burnt out light bulbs upon arriving. I asked for a toothbrush and mouthwash numerous times. Turndown service just walked directly into my room without knocking Tuesday evening and scared me bc I wasn't expecting anyone to just barge into my room without knocking. That's never acceptable at any property. Upon arriving i had stains on my bed. I asked multiple times for my sheets to be changed. Im on day 4 with dirty sheets. I was told they'd be changed... then told they were changed. So clearly I was lied to bc im still looking at the stains on the sheets that were here when I checked in. I was told slippers and a robe were in the room. Nothing was here. Had to ask for them multiple days. I finally got the robe yesterday and come in the morning from breakfast only to find its gone again. The right sink gurgles and makes all kinds of noise. Must be an issue with the drain. The toilet runs sporadically. I mentioned both of these things Monday. Neither issue was addressed. Ive never seen such inconsistencies at a hotel property before. You call guest services they either don't pick up, rings busy or they just give you the run around. Ive been to multiple properties in multiple cities and never have I seen a 5 star properties run like this. Its absolutely insanity how inconsistent everything is. Ive experienced multiple rude ignorant employees, so many ive lost track at this point. The pool staff is the worst of them all. The bartenders aren't friendly and the customer service is a 1/10. Great customer service at Prime though. I thoroughly enjoyed every moment of that dining experience. Alanio, Debbie, and Darlene provided EXCEPTIONAL customer service. I stopped in Lago and James and Eric both provided exceptional service when I sat at the bar. Overall I'm thoroughly disappointed and unhappy with my stay here. I had someone else walk in my room for a second time yet no turndown service tonight. The building itself is beautiful but its just not worth all the issues the came during my stay. The food and drinks were totally overpriced and quality was not there except for Prime Steakhouse. Youll get quality food/service there. The rest of the resort- forget it! Especially the pool areas! The table dealers I've run into are pretty rude too. Screaming children in the casino day and night, screaming and crying in the hallways to the point I can hear them in my room. Its very very loud with the hallway traffic. You can hear it all. I understand its a casino but its still pretty loud. I will say the beds are comfortable and tooms are spacious but thats not enough to write home about...Personally I would never recommend staying here. I heard Wynn is the only way to go in Vegas... now I see why! If you aren't outside by 9 am, dont expect a pool chair. Just a heads up, go early!

We stayed at the historic Bellagio hotel for 3 nights. Arriving at the hotel was a breeze, with the valet team assisting us with the car and bags seamlessly. They recommend you checking in prior on the app (more on that in a bit) however it didn't seem to work with my UK ID's, so we checked in at the hotel. We were quickly to the front and checked in, which was a dream considering the next few nights we noticed reception absolutely rammed! Whilst trying to check in on the app, MGM gave me the opportunity to upgrade to a Salone Suite at a discounted rate. I would heavily recommend checking the app before you arrive because this made our experience ever so better. We were shown to the suite and our jaws did not lift off the ground. A very spacious room with a large bed, lounging area and a bathroom containing a walk in shower, large bathtub (I'm 6'3 and I fit!), his/her sinks, dressing table, wardrobe and separate toilet area (which was automated). Our view was of the upper side of the strip, looking out to old Las Vegas. The cherry on the cake would have been a view of the fountain however the room was perfect so we were happy. During our stay we also ate at two of the onsite restaurants: Lago and Jasmine Lago was a lovely restaurant with Italian inspired menu options coupled with great service. The food was to die for, the wine was perfect with our meal and we had a great view of the fountain. We booked the same day and opted for a later table. Jasmine also had lovely food and a great view of the fountain. Similar to Lago, we booked same day and opted for a later table (circa 8:30pm). The one takeaway that we had was the staff seemed to rush us a bit. We initially thought this was because of the later table, however there were later bookings arriving as we left. We spent majority of our time on the strip and in the hotels. The neighboring Caesar's Palace also have nice restaurants and a food court, and the Venetian up the road has even further stores and restaurants. Regarding the pools, I would recommend staying closer to the hotel for all day sun, the further pools away tend to get blocked out for a large part of the day. We arrived around 9:30am and there were quite a few left, the following day we arrived around 11am and it was rammed. We also returned our hire car to the on site which was seamless, parking in the self parking Level 3 and returning our keys to the key box. Pros: - Amazing suite room, with plentiful amenities - Great staff who are eager to assist - Lovely Lago restaurant - Plentiful slots and tables for gambling - Multiple pools with sun lounger service Cons: - Shower was missing a rainfall head, which would have been better for the design - No free water in the room, all items were chargeable excluding the bathroom amenities - Jasmine restaurant was quite rushed, despite the food being nice

Absolutely horrible stay. First night was over 80 degrees because the AC went out, shower head broke in the shower next morning, and then they turned the fan up on the AC unit which caused all kinds of dust to fly around killing my wife and I allergies. They told me I would get a refund and I have not gotten that yet. Just an absolute horrible experience and will never stay at this hotel again. Room #4027