Caesars Palace

Loved it! Augustus Tower fountain view room. Very clean, room was beautiful. The casino smelled great, huge variety of gaming options, staff was very polite. Will be back!

First time at Caesars Palace. We checked in at midnight to be told our room wasnt ready because of housekeeping- to which I said ' dont blame the housekeeping '. ! After our check-in person disappeared for about 10-15mins he came back and said they had given us an upgrade and a small room credit voucher due to the delay. The room upgrade was impressive to say the least and we were very grateful. The staff and housekeeping are fantastic , the only massive let down in this hotel/casino is the constant smell of cigarette smoke. I'm baffled that in 2025 ,and living in Australia, employees are exposed to such toxic fumes all day everyday. This place is massive and a sight to be seen. The pools look great but limited shaded areas to avoid the sun so we couldnt enjoy them as there was no where to sit without getting sunburnt . As most things in US , the casino coffee, meals and drinks are at a premium price but the location is the best

Had a great experience at Caesars Palace they have everything you need. Plenty of shopping stores and excellent restaurants to choose from.

Kiana at the front desk was very helpful when we arrived. She was cheerful and willing to answer any questions we had about our stay. It was our first time staying at Ceasars Palace and we will be back again.

A man (unknown title) told my group to go to the floral registration and we could pay an extra fee to check in early. So, waiting on someone to attend to us, we were attended by Andrea. Andrea was not very friendly. I advised her that we were advised by Andrea that we could not check in until 4pm. Body language and facial expression are a major component of communication. These cues can offer insights into a person's feelings and thoughts, sometimes speaking more loudly than their spoken words. Her facial expression voiced her unwillingness to help. So, we left. Coming back she offered to help and I told her I was going to wait for the other customer service representative. She then ask me again and I told her the same thing. She did not like my response. Rolling her eyes. The man who initially said for me go to floral lounge, saw me and had the other CSR help me and we were able to check in. I get it, it's busy, but if you don't want to be there have someone who is going to treat your customers better. Andrea was rude and she needs a lesson in customer service. Empathy goes a long way.