Caesars Palace

Thought we were staying at Caesars but ended up at Nobu which was a much appreciated Zen break from all the noise. Room was large and nicely appointed but the cleanliness especially in the bathroom was not very good.

I’ve been going to Vegas for about 5 years now. I usually go at least twice a year, more if I can. I’m not a high roller but given the way these hotels now operate with points and such I try to stay with one company, in this case Caesar’s properties. I have been staying at Caesar’s Palace, which is supposed to be their Premiere Vegas hotel. I’m here to tell you. It falls very short of being a “Premiere” property. It looks nice and all but their customer service leaves a lot other be desired. Over the years I’ve accepted lots of things not being provided or not up to standards of what a hotel says it offers; like no internet unless my computer is close to the window in certain locations in the hotel, and when you bring it to the attention of people nothing is really done about it. The list goes on. The reason for this review is that I had a situation that should have been easily resolved but apparently couldn’t be. To make a long story short. Upon checking out I had noticed I’d been charged $14.99 plus for internet use for two days, when I shouldn’t have. I brought it up to the desk.to dispute the charge. I ended up asking for a manager. I patiently waited while he was dealing with another issue. When he came down and started talking with me I felt that I was going to hit a brick wall. I did. There are so many little details to this event that you’d be here reading for ever. He was at best dismissive, telling me stories, and just not at all customer friendly. Toward the end of the conversation and because the issue could not be resolved then and there. I said simply that it wasn’t right. His response was glibly put. “Well, you’re in Vegas.” and walked away. Needless to say the charge was never taken off. I’m sure it’s not going to be a lot better at MGM but I’m hoping so, cause Caesar’s is out.

Ryan is an actual angel. Good vibes all around with smooth check in, Cesar’s Palace is lucky to have him. Place is great, no complaints.

I booked a room with a pool view. Spoke to a representative when I booked the room. When I checked in they told me they couldn’t hold it and put me in another room. Why bother booking in a pool room and giving excuses for no availability. Very disappointing

Tony D'Ambrosio is my Executive Casino Host at Caesars Palace Las Vegas, who provides of outstanding service to make our stay conformable, enjoyable and a memorable experience! Especially so, this visit as we were celebrating our 55th Wedding Anniversary and my husband’s 80th Birthday When I notify Tony of the dates I will be coming, he makes room accommodations; then informs me of the events, tournaments, shows and other activities that will be occurring during my stay that I may be interested in. Tony is always very responsive and personable very helpful taking care of any of my requests before and during my stay. After I arrive Tony personally contacts me to see if everything is satisfactory and if there is anything else I need. Restaurants we enjoy are the Bacchanal Buffet and Beijing Noodle No. 9. We miss the Old Homestead Steakhouse