Caesars Palace

My stay at Caesars Palace was largely disappointing. Although the initial staff member I encountered was both helpful and professional, the subsequent representatives were notably unaccommodating. In particular, the third representative I dealt with was discourteous and displayed a concerning lack of professionalism. After check in issues I was informed the following day that I would need to change rooms; however, due to the hotel’s cleaning schedule, the new room would not be available until later that day. When I explained that I would be attending a conference until after 5:00 p.m., I was assured by both the second and third front desk representatives that this would not be an issue and that I could facilitate the room transition upon my return. Despite these assurances, I found myself locked out of my original room when I returned to retrieve my luggage, which caused significant frustration. My stay at Caesars Palace was only further marred by additional administrative challenges which significantly inconvenienced other colleagues who had traveled for over 22 hours from Guam (experiencing a two-hour delay in arrival due to a hurricane); despite providing advance notification, they were informed upon arrival that their rooms had been reassigned to other guests. WTF!!! Consequently, they were displaced to the Horseshoe property, forcing them to disrupt their professional schedules and incur additional transportation costs to navigate the extreme heat. The handling of these booking issues was highly disappointing and fell short of the service expectations for a property of this caliber. The condition of the room was equally unsatisfactory. I found the accommodations to be unhygienic, featuring old mattresses that sagged significantly, clogged drains, missing lightbulbs, and broken door locks. Furthermore, the hallways and guest rooms were plagued by persistent, unpleasant odors, including marajuana and sewage. Beyond the room itself, the hotel lacked basic amenities such as microwaves and personal refrigerators. The dining options provided were overpriced and of poor quality. Additionally, the facility's infrastructure is clearly aging; the HVAC system failed to properly ventilate the building, and several conference restrooms in the Palace Towers were closed due to maintenance issues. Given these numerous operational failures, I believe the establishment requires urgent attention and improved management.

I traveled with both late 70s parents for 4 days 3 nights family vacation. Everything was good until the last day. When we returned the room at night, my feet got caught by something near the bed I fell and almost hit my head. Turned out there were 2 metal pieces extruded out from the bed side which were not there previous 2 nights nor from the other bed. I was worried my senior parents might get injured by accident at night hence called front desk asking to fix the issue soon. First time the lady gauranteed someone will come soon we waited about 40 mins no one showed so I called the front desk again, the other lady picked and claimed she expedited the request and the repair personnel will show up ASAP. After more than an hr wait still no one showed up we were really tired and wanted to go bed resting but the front desk instructed us keeping the "no disturb" sign off and waiting for the repair person... in the end I tried the virtual assistant/concierge # got someone texted me back then she said actually the repair person left for the day already but no one informed us at all. Just had us kept waiting, tired for nothing... Next morning during our check out, I brought up the safety concern (people might get tripped/cut open...) and poor repair service/lack of communication/status update to the manager, he gave a very indifference apology, framing it as just not timely fix, minor misalignment... It made me feel unless I was cut wide open bleeding or it's elderly person serious injured they probably don't care about customer overall safety. Skin deep cut, bruises no big deal... We visited Vegas every couple years for family trip and stayed in Caesar Palace multiple times (when I was teenager till now i'm in 40s) this is the worst, very very disappointed experience.

Great resort hotel central location on the strip a lot to do on and off the hotel grounds. Hotel is very clean and staff is super friendly and inviting.

We visited here a few times during our trip to vegas and I love this hotel. It’s the best hotel on the strip in my opinion. We walked through a few times to go to restaurants etc and have a little gamble. The sheer size of it is unbelievable and there’s so much to do

Caesars may be the only casino/resort in Vegas to provide kuerigs and not provide coffee pods, cream or sugar in their rooms🙁 Food ordered for room delivery was too cold to eat. Thank goodness the slots were paying.