Caesars Palace

Front Desk Be aware you have to pay a resort fee and also a holding deposit which adds hundreds of pounds to your holiday before you are checked in. Front desk staff quite surly and not welcoming. Queues to check in very long and no apology for wait. This is the same on checkout if you have a query. Make sure you check your bill before leaving. Rooms Rooms large and spacious as are bathrooms. Cleaning of rooms is not very good. Very very dusty. Bathroom grouting not very clean. Rooms dated. We were in Augusta tower. Restaurants Restaurants very pricey and they expect big tips. Service hit and miss. We purchased bottle of water in gift shop and were asked if we wanted to tip! Pools We did not use the pools but seemed nice but no umbrellas for shade and in the scorching heat would be difficult Staying here was like being in a very busy train station with constant loud music and hundreds of people. Would not stay again but would try The Wynn, Bellagio or Venetian as they seemed more relaxing.

The view from my room was amazing! A huge thank you to Kiana at reception for our location. The room was lovely, I strongly recommend stopping at Lush and grabbing a bath bomb to make use of the bathtub. If you get a room in the Augustus tower, make sure that you leave plenty of travel time as the self-park is on the opposite side of the large hotel.

Have stayed as several other properties when visiting Vegas, but always wanted to try CP. It was fine, but we’ll likely chose other properties next visit. Still amazes us that hotels charge a resort fee, but $62 is a lot. We wanted a bottle opener and were told to “buy one in the gift shop.”. We had a “privacy please” light on while napping in the afternoon. Housekeeping knocked about services. I asked if making up the bed was possible. He shrugged his shoulders and said, “no.”. Basically unimpressive service. One of the pools was closed. Location of hotel is great. Otherwise, nothing special.

I had issues with verification with Horseshoe Casino, however Caesars, immediately got back to me and helped me straighten out the situation and misunderstanding and got me back into my account and playing in no time! Thank you Caesars for your amazing customer service! More specifically Ivan, you never once made me feel like I I had to prove something I gave you all the information and you did not give up until you had straightened out what needed to be straightened out you took all the information that was needed and made it all come together so that I could use my account again and for that I am grateful! Thank you again for the amazing customer service

Great experience thanks to Ryan’s personal and professional excellence at the front desk. Traveling all over the world I am subject to both the best and the worst, Ryan made it one of the best. What started out as a bad day turned into a memorable experience and continued loyalty to the Caesar’s property!