Caesars Palace

I've stayed at Caesars many times in the past. This time with family. The room I booked was given away and I was downgraded into a very outdated and small room. Housekeeping did not service the room a couple of days during the stay and even when I called and was confirmed for service. Hotel staff were not friendly. The staff at Peter Lugers was very good and friendly. I will try another hotel in the future.

Food options are fantastic. Peter Luger steak house is top notch. Slots are tight. Getting drinks is slow. Comps are bad compared to other resorts. Julius Tower needs remodeled.

Had a really wonderful stay this weekend at Caesars Palace. Want to specifically recognize Som of the Caesars Rewards team. She was super helpful and patient with helping me redeem a promotional offer. Additionally want to recognize all the guys at the Qua Spa. They did a wonderful job keeping things peaceful and relaxing! Thank you for a really nice experience Caesars!

Where do I begin? Too many negative issues occurred during this stay, and I honestly regret booking this hotel again. I stayed here about four years ago and did not enjoy it then, so I’m not sure what I was thinking giving it another chance. In December 2025, I booked three rooms for two nights (December 27–29) through Trivago/Expedia, paying over $1,700 upfront. The receipt stated that I only needed to pay $124 at check-in to complete the booking. Upon check-in, I dealt with a front desk agent named Karen, who charged $327 per room: $127 for resort fees $200 for incidentals I understand incidentals are refundable if no additional charges are incurred, which they eventually were—but the experience did not improve from there. The rooms are extremely restrictive. Something as minor as touching a water bottle results in a charge. There was a coffee maker in the room, but no coffee provided—you have to purchase it from the minibar for $10.99 plus tax. Karen asked whether we had cars and informed us of the $20 per car per day parking fee, but she explicitly said she would waive the parking charges. Based on that assurance, we proceeded. We had booked pool-view rooms, but none were available at check-in. Karen gave us two options: Wait an unknown amount of time—anywhere from 5 minutes to 5 hours Take whatever rooms were available, with no pool view After driving from Los Angeles and being exhausted, we chose the second option. We were assigned three rooms on different floors and even different towers: Room 1827 (my room, in a different palace altogether) Room 1427 (my sister’s room) Room 524 (my brother’s room) Room conditions were unacceptable: Room 1827: Only a bar soap was provided by the sink; no other basic toiletries. There was just one body towel, a few face towels, a half-used roll of toilet paper, and one bathroom light did not work. Room 1427: One of the Fiji water bottles was already opened and partially consumed. This raised serious concerns about whether the room had been properly cleaned or the bed linens changed. Room 524: The room was dark, damp, and unpleasant. Upon checkout, the $200 incidentals per room were refunded, but we were still charged parking fees of $20 per car per day, despite being told they would be waived. When I called to dispute this, I spoke with a male employee who was extremely rude and dismissive. That interaction alone could warrant an entirely separate complaint. This was an unacceptable experience from start to finish. I will never stay here again. I would rather pay more to stay at hotels that actually deliver quality and service, such as The Palazzo, Fontainebleau, or Bellagio, all of which have consistently provided far better experiences. Avoid this property if you value cleanliness, transparency, and customer service.

I needed help with the total rewards program for Diamond Elite Benefits. I went to the players club counter and Jackie Lucious kindly helped me. It was on a busy Tim McGraw concert night and things were a bit hectic in the casino. She was kind and helped me with my question. She made it smooth and easy that evening and just like that I was on my way. Thank you for the great customer service!