The Cosmopolitan of Las Vegas

We checked into The Cosmopolitan expecting good service, but instead got one of the most careless check-in experiences ever. They put us in room 2597 on the 25th floor, which has a terrible view, so we went back to the front desk to ask for help. I kindly asked the receptionist to check if any other rooms were available or if we could upgrade to a One Bedroom. I specifically said I was willing to pay extra. She didn’t even bother to look. Literally didn’t touch the keyboard or the screen. She just told me “No, there’s nothing else,” without checking a single thing. You can confirm this on the cameras — we were at the front desk at 3:50 PM on November 24, 2025, and she never once looked up availability. It felt like she wanted to get rid of us as quickly as possible. No willingness to help, no apology, not even a basic attempt to act like she’s trying. Just pure dismissal.

Meh. Overall experience sums it up. We were there for the F1 weekend. Paid a ton of money for a very average room at best. The balcony with view of the strip and race were the highlight of the stay there. Checkin took 2 hours. The hotel restaurant offerings were adequate but not stellar. Realize it was race weekend but blackjack opening bid tables were $50 per hand. We tried the Momofuko and it was decent. Different Asian fusion menu. District had amazing coffees and biscuits. The location and proximity to everything is good at the Cosmopolitan - but it’s now a been there done that for us.

My wife and I went to Cosmopolitan for our wedding anniversary. Everything was world class and I must give a huge shout to Officer McIntosh. She seriously knows the understanding of customer service and did an amazing job helping me.

If you want a balcony to smoke on that’s central on the strip it’s a great choice, but it really has gone down hill since joining the MGM portfolio a few years back. The rooms are not cleaned properly, the furniture is ripped, the toilet seat is loose, the bedsheets are dirty. The noise bleed from the club downstairs has kept me awake until 4AM many nights, and they will never move you to the quieter fountain side despite the unreasonable noise. As both a bonvoy platinum member and someone that spends ~$20k a year with MGM I would not accept this standard if it wasn’t comped.

Malachi was so amazing! His positivity and enthusiasm was so enlightening. He was so helpful and kind. I would come back to Cosmo just for him. Thank you for helping us with making our night memorable.