The Cosmopolitan of Las Vegas

Check-in was a disaster. With only six people in line, it took over 35 minutes. The staff couldn’t have cared less, been less helpful, or showed less interest in their guests. Set a horrible tone for the entire stay, although the room was large and comfortable.

Fun hotel. Good eats. Location requires lots more steps than other hotels to get around. Especially if you are unlucky and draw a room in the Chelsea Tower. The Vegas monorail metro is virtually useless from this location too.

Location was perfect but this is no longer a 5 star hotel. The hotel rooms are tired and dated and lacking simple amenities such as a coffee machine or kettle. The breakfast options are ok but not wonderful. The service is great though, very friendly staff! The rooms are clean but lack a clean smell, that may be a result of being above casinos where you can smoke, so not a reflection of their cleaning service. The view from our balcony was exceptional, we could see the strip and Bellagio fountains so that was a highlight.

My wife and I stayed at The Cosmopolitan from October 1st through the 4th to celebrate my best friend's birthday. She's a Las Vegas native, and we've been friends for 25 years, so this was a special trip. Overall, we had a great stay! Check-in was smooth, and we were pleasantly surprised with an upgrade to a suite overlooking the Bellagio fountains. The views were incredible, and the hotel itself never disappoints when it comes to atmosphere, restaurants, and nightlife. A special shoutout to Casey (or Kci) at Vesper Bar! Hands down, some of the best drinks and service we've experienced in Vegas. He was friendly, attentive, and made us feel welcome every time. We enjoyed his service so much that we stopped by every single day. Employees like him are what make guests want to return! Unfortunately, our experience at The Chelsea Pool was a completely different story. I had prepaid $977.81 for a cabana, expecting a comfortable, private space to enjoy the day. When we arrived, we discovered that there were lounge chairs directly in front of our cabana that were available to any hotel guest. A couple was already occupying those chairs, leaving us feeling like we had no privacy whatsoever. I had absolutely no issue with the couple, and I certainly wasn't going to ask them to move. They had every right to be there. My issue was with the cabana setup and the lack of transparency when booking something at that price. Since all the other cabanas were sold out, I spoke with the pool manager and requested a refund. We hadn't used the cabana, ordered any food or drinks, or taken advantage of any services. The manager explained that the chairs were part of the normal setup and there was nothing he could do other than apologize. I even asked whether we could transfer our reservation to Marquee Dayclub, but I was told they were sold out. Here's where it gets frustrating: We left Chelsea Pool, walked over to Marquee Dayclub, and discovered they actually had cabanas available. I ended up spending another $2,000 for a cabana at Marquee, where we had a fantastic time and received excellent service from the staff. So, between the two locations, I spent nearly $3,000 on cabanas, including $977.81 for one we never used. I considered disputing the Chelsea Pool charge but ultimately decided to move on and consider it a lesson learned. My advice to anyone considering a cabana at The Chelsea Pool: Do not prepay without knowing exactly where your cabana is located and what the setup looks like. At nearly $1,000, I expected a much better experience and at least some flexibility from management, especially since we never used the cabana. Despite this disappointment, we genuinely enjoyed our stay at The Cosmopolitan. The room upgrade, atmosphere, and especially the outstanding service from Casey at Vesper made the trip memorable. I would absolutely return to the hotel, but I would think twice before booking another cabana at The Chelsea Pool.

It's pricy, but there's a reason why - you get the best customer service in the city. Everyone is top notch from the taxi stand to the bartenders to the clubs to the room service. It's why I always stay here when I come to Vegas. It's also the ideal spot for friends, business events, and couples. The atmosphere is electric and everyone's in a good mood.