The Cosmopolitan of Las Vegas

The WORST. DO NOT GO THERE. A complete waste of time and Money. Our room would not cool off. The filter was the dirtiest filter I've ever seen. Even after they changed the terribly dirty filter the room would not cool. They brought a fan, and I have been using the fan for 3 days now. 4 lights were out in the room. On the balcony the cover over the bench is filthy, you cannot sit on it. They said they would change us to another room, they lied about it. Finally they wanted to give us a DOWN graded room. The SLOT machines were the WORST I've ever seen in my lifetime. DO NOT GAMBL here unless you want to throw all your money away. One of the sinks in the bathroom was leaking at the faucet and the cold and hot water. Water all over the top of the sink. The ice machine on the 26th floor does not work. We have been here 3 days and the ice machine does not work. PLEASE DONT WASTE YOUR TIME OR MONEY - YOU CAN FIND SOMEWHERE MUCH BETTER. I give them a rating of ZERO.

Booked the Cosmopolitan to celebrate my birthday. Check in was fine. The room was nice, and had a spectacular view of the strip which I appreciated. The staff were courteous and helpful overall. The only staff complaint I had was with housekeeping who did not clean our room on one occasion. The housekeeping manager apologized, and sent someone to clean the room promptly thereafter. Overall, the property is amazing. The restaurants are a mixed bag. I was underwhelmed by Eggslut, but was impressed by the food and service of the Henry where I went for breakfast multiple times during my stay. Also loved Lardo’s for lunch. Good smash burger! Dined at STK for my birthday. The service was great, but initially I was given an overcooked steak. The waiter promptly took it back, and the chef brought out one that was prepared correctly, and apologized. The quality of the steak was average, the sautéed spinach was overcooked, and the mashed potatoes were “runny.” I’ve had better steaks in Vegas for a lot cheaper. Based on the prices, and the quality of the food, I can’t recommend this steakhouse. Had after dinner drinks in the Chandelier Room. The decor was beautiful, and the atmosphere was unique. Also, the service was excellent. And our cocktails were delicious. My only other problem was not with the hotel, but Vegas in general. This was my first visit in over 8 years, and I was FLOORED by the “sticker shock.” From a bottle of water, to a deli sandwich, the prices were outrageous. The only place where I feel like I dined, and got value was In and Out Burger in the Linq promenade. It will be a LONG time before I visit Vegas again, if ever. There are too many vacation/travel venues that are a better value.

I had an amazing experience at the cosmopolitan. The hotel is absolutely stunning from the stylish atmosphere everything about the place feels welcoming. The energy is lively making it one of the best spots on the Strip. What really stood out during my visit, though, was the staff, especially Lucas from security. He went out of his way to make me feel Welcomed and safe, and his friendliness honestly made me feel like I was right at home. He even took time out of his day to recommend some great places to eat, which made my stay even better. It’s rare to come across someone in such a busy environment who genuinely cares about guests, and I applaud his recommendation of The Henry the staff in there was amazing! Between the beautiful hotel and the exceptional service, I can’t recommend The Cosmopolitan enough. I’ll definitely be coming back!

Great customer service from Ryan at security. Very helpful. Helped me find pasties for my girl and now we can go to the club tonight yeahhhhhh. Thank you to Ryan Ryan best security ever loved it!!

Stayed here for a week. The first time in a year or so. The property is def showing its age all around. Despite that I slept well, the food is the best on the strip, and the location can't be beat.