The Cosmopolitan of Las Vegas

We’re staying here this weekend and my partner accidentally left his key id up in the room. Even though I was on the associated key pass, and not on the reservation, the VIP check-in staff for extremely unhelpful. Treated us as if we had done something wrong when we accidentally left our key ID in the room. People that were super helpful and made us feel normal were out security Jose and Brianna Johnson from security, who walked us to our room and helped us get in and we’re a delight. It’s a shame when you have spent so much money and are a loyal VIP of this that the check-in staff were so accusatory and horrible! We do like to credit the security team. The changing our mindset, this is a horrible experience for our first weekend together.

Comped room. Nice room. The place is huge. I found it to be one of the most relaxing rooms I’ve stayed in on the strip.

Absolutely loved The Cosmopolitan. Our room overlooked the Bellagio fountains and strip. The room and bathroom were very spacious. Highly recommend getting a room overlooking the strip! My only minor complaint: no coffee maker in room and no set of drawers to put clothes away.

While I haven’t finished my stay yet the experience so far has been one to forget…..from being made to wait over two hours to check in after arrival (1530) and then the two rooms (family of four) we had were in different areas of the hotel and being told this was because they are busy and come back at 1300 the next day to see if there is anything they can do the arrival experience and staff handling can only be classed as appalling. I am hoping the remaining two days are somewhat better but feel my first experience of Las Vegas has been somewhat tainted.

Overall the hotel is average. I have stayed in numerous places on the Strip and wouldn’t recommend staying here. The staff was rude when checking in and that just made the trip start off bad. Rooms are nice but no attention to detail. Had to ask for shampoo and body wash as they were empty and while the shower was cleaned the staff forgot to check on them. Nice view from the room so that was a positive and the pool was awesome.