The Cosmopolitan of Las Vegas

I’m a BonVoy Gold member. I usually stay at the Cosmopolitan once or twice a year. I have been staying at this hotel whenever I come to Las Vegas far at least the past 8 years. But I can tell you at the time I started staying here it was a Great HOTEL. But the standards of the rooms keep getting worse. I just checked in on January 1st. I had a one bedroom suite with a balcony view of the Bellagio fountain. I was just here in October also. When we arrived in our room the bedroom chair was missing. One of the bathroom sinks was stopped up. There are no housecoats in the closet. And the living room tv remote didn’t work. My wife really uses that bedroom chair. What decent hotel allows no bedroom chair. Don’t get me started on the tv remotes. When I checked in in October one of the tv remotes weren’t working. I called it in immediately after checking in. It took four call ins and TWO days later to get a remote. I did get the sink fixed that same day. I was told a bedroom chair is not going to happen. And no remote replacement over the two days I stayed there. The hotel appears to be going down down down. I use to consider this a 5 star hotel but now I can only give it a 3 star. For what I paid i expect more from a hotel that considers itself high end.

This is my second time staying at The Cosmo. The location cannot be beat and there are great amenities on property (many restaurants, Starbucks). The only issues I had were that it has so major wear and tear. The Chelsea pool was damaged, as were the lounge chairs. Our room had stains on the carpet and tears on the upholstery of the bed frames.

Worst check in experience. Arrived with 2 children at 4pm. Waiting in line for ages. Then told room not ready and we had to wait. The only place to sit near reception is a bar and children are not allowed! By 6pm room still not ready and I had to make a fuss to get it ready. Ruined the whole experience, especially with 2 children after a long trip. The whole place smelled of smoke including our balcony. The room was nice and big. Restaurant Zuma and noodle/taco place were amazing. The hotel is very expensive! Customer service was poor! Hotel lacked character and felt like it was all about the casino.

TLDR: The hotel rooms appear to be from original construction (2010) and needs significant upgrades. This was a classic case of over promising and underdelivering on the level of quality for the price point. Location is great but at the expense of lacking quality / experience. I booked The Cosmopolitan for an anniversary weekend and a concert, expecting a luxury experience that matched both the price and the reputation. Unfortunately, the stay was a complete disappointment and genuinely ruined what was supposed to be a special weekend. At check-in, I was offered and paid for an upgrade to a corner suite overlooking the Strip. I specifically waited for the floor plan we wanted to ensure the Strip view. Once we got to the room, it quickly became clear how poorly maintained it was. The refrigerator didn’t work at all, so we couldn’t keep drinks cold or store leftovers. The guest bathroom sink leaked all over the floor whenever the faucet was used. Worst of all, the AC didn’t work, making the room uncomfortably hot throughout the night. The next morning, I went to the front desk and was told we would be moved to a better room. I specifically asked if the view would be the same, and the agent confirmed it would be, just in a tower closer to the Strip. That turned out to be completely untrue. The new room faced away from the Strip and had a significantly worse view than what we originally paid for. To make matters worse, when we tried to shower, the shower door was practically off its hinges and required an absurd amount of force (easily 60 pounds) just to open or close. I reported this to the front desk and was told someone would be sent to fix it. No one ever came. We were stuck dealing with yet another broken room issue. Between the malfunctioning amenities, misleading information from staff, and complete lack of follow-through, the experience was extremely frustrating. For a hotel that markets itself as high-end, the rooms feel dated and neglected, as if no meaningful upgrades have been made since the property was originally built. For the price point, this level of disrepair and service is unacceptable. I would not recommend The Cosmopolitan to anyone celebrating a special occasion, and I won’t be staying here again.

3rd Time staying at the cosmopolitan - it really is one of the best hotels on the strip, fabulous atmosphere, great staff and the rooms are lovely - we had a terrace suite with a balcony and even in December it was treat to sit out there with a coffee in the mornings. The housekeeping staff were so friendly and the restaurants here are second to none - this trip we ate at Jaleo/Amaya and naughty patty in block 16. cant wait to go back in May for my 60th....see you all again soon.