The Cosmopolitan of Las Vegas

I chose the Cosmopolitan for its location and also the ability to get a room with an outside terrace. Check-in was easy. The room was spacious with a separate sitting area, a sleeping area with large king size bed, a large double sink bathroom and a terrace with seating. The king size bed was comfortable, the amenities in the bathroom were nice - lotion, bath products, robes and towels. We didn’t use housekeeping for the five days we stayed at the Cosmopolitan so no review of them. A couple issues were the shower did not drain well so you were standing in soapy water as you showered. The mini fridge was packed full of beverages, but no room for anything else like my leftover room service that I wanted to save. Also, guest services did not respond to my two phone calls the entire five days we were there when I wanted the mini fridge to be reset. The Chelsea Tower pool was being fixed so we had to go over to the other tower for their pool which was very crowded because everybody was using only one pool. The service at the pool was good, the shrimp tacos at the pool were delicious. The Cosmopolitan has a food hall that we took advantage of for breakfasts and a lunch. We also went to dinner at one of the Cosmopolitan’s restaurants called Scarpetta which was very good. The casino was smoky so they can improve their ventilation for those gamblers who are non-smoking. The bar Clique was beautiful, but lacked a good bourbon selection whereas the bar of the lobby had a great bourbon selection. This hotel is part of the MGM family so you can use your rewards. Having stayed at the Bellagio last year, the Cosmopolitan I believe is a step down but I would still recommend it.

I have been staying at Cosmo for years. I like having a balcony. I reserved a fountain view wraparound suite months in advance. When I checked in I was never told I didn't have a fountain view suite, I found out when I opened the door! The safe in my room was locked. I tried to call on the living room phone, phone didn't work. I explained (on the other phone) that the safe was unlocked when I arrived and checked with them to make sure I didn't have to be there. Came back late, still locked. Tried again the next day, still locked. After the third call, it was fixed. My message light was on, tried to retrieve my messages, neither phone would work. The side of the building I was on had very loud music past 2am, didn't expect that on the 68th floor. I lost enough money gambling that they should have comped at least some of my room charges. My normal host was off, the person covering wouldn't deduct a dime. I am a top tier player at MGM, Caesar's and Mohegan Sun in Connecticut. Based on my experience , Cosmo's competitor's would have comped the charges. This property is getting tired. Plus they think they are the only game in town. There are better choices out there.

Lack of hot water for the stay. Definitely a decline in quality and service.

This was my second time staying at this hotel. Last year, I was very satisfied, which is why I chose it again despite having many other options. Unfortunately, this time it was a regret, and I would not choose The Cosmopolitan again. I noticed a decline in quality and several issues during my stay. First, it took several minutes for the shower water to become warm, which resulted in a significant waste of both time and water. Additionally, the in-room safe stopped working because its battery had died. Although this is a simple issue, it took about two hours to fix. During that time, I had to remain in the room waiting. It was also difficult to reach the front desk—it took around 10 minutes for them to answer the phone. This made me wonder what would happen in case of a vital emergency. On the positive side, the location is excellent and very convenient, with easy access to nearby attractions. However, due to these issues, I would not return to this hotel. In Las Vegas, there are many excellent alternatives available

I stayed at this hotel for three nights on the 46th floor. Unfortunately, the hot water was not functioning properly. Every time I wanted to take a shower, I had to leave the water running for about 15 minutes before it gradually became warm, which is not acceptable, especially considering the global water shortage concerns. Additionally, the sound insulation between rooms and even the entrance doors was very poor. At around 3 a.m., the guest in the next room was arguing loudly with his wife, which woke me up. Even the noise from children watching TV in the neighboring room was clearly audible in our room. The customer service was also weak. When calling the front desk, they either did not answer or responded with significant delays. On the positive side, the room itself was clean, and the beds were very comfortable.