The Cosmopolitan of Las Vegas

Excellent service and all amenities are top notch.

On June 4th I contacted the luxury reservation office to book a fountain view wrap around terrace room to spend 4th of July weekend with my nephew and to see the nations fireworks display for our 250th birthday - a once in a lifetime event. My nephew is in his early 20's and he had never stayed in a penthouse type room so this was going to be something special for us to share. The agent offered me an adjoining room also with a fountain view and terrace for an add on price - total cost was going to be ~$3500. In my mind well worth it for the experience. When I checked in at 9:30am on July 3rd I found out the adjoining room was not a guarantee as I had been led to believe and instead was "if available." I was not happy as I was misinformed when I made the reservation and was led to believe the higher price I was paying for the 2nd room was because it would be adjoining. At 2:00 I received a text my primary wraparound terrace room was ready. I checked in and was told I would receive a text when the 2nd room was ready. At 5:30 - still no text, I went to the VIP check in desk and was told the room was ready quite awhile ago but unfortunately was never texted and it was on the same floor but not adjoining. Turns out not only was it not adjoining it was in the other tower - this defeated the purpose of me spending the add'l money for a guaranteed adjoining room only to get a room in a different tower. Luckily my nephew is old enough to be in a room alone but my "experience" of sharing this event with him was gone. I was offered $300 in Food and Bev credit for not texting me and an add'l $1000 for the 2nd room being in the other tower. Unacceptable from my point of view given I was not given the right information at the time of booking. I expressed my displeasure upon checkout to the hotel manager who offered to make it right by reducing my 2nd room charge to a normal rate for that weekend $600-700/nite vs the increased rate I originally paid. I am still waiting for the charges to settle as I had to provide a 50% deposit upon booking and upon checkin was charged for the remaining original balance plus $300/room in incidentals to be credited upon checkout. Set the right expectations up front, retrain your reservation agents on the rules of adjoining rooms and make good on your commitments, be accountable. You ruined my weekend and I will not have the benefit of celebrating an event like this again given I will not be alive when the nation turns 300. To say I am unsatisfied would be a tremendous understatement.

There won't be room upgrade next time. It's not worth it. Also, they don't honor Bonvoy Gold member for late check out. Marriot Bonvoy membership is useless now. Concierge don't answer phone so there won't be any customer service to review LOL. Otherwise, all is good.

It was good. I enjoyed the balcony. The bed was amazing and the pillows were so good I bought some. Don't go on a holiday weekend they really set that price high. Even if you are staying multiple days which is kinda of a rip off. The view is good. The fourth of July fireworks were a let down. I was told you could see the whole line up. You can NOT. . STILL fun but a let down for July 4th 250th year anniversary fireworks. Would still stay there again juts not on the weekend or a holiday.

Everything about the cosmopolitan is wonderful here the hotel the room was excellent more than what expected with a great view our welcome at the door but just one security made our welcoming here even more welcoming like talking with her made me feel like I knew her forever as a personal friend an that made us feel at home with someone like her would make anyone feel welcome her name was Michaele Johnson Thank you for your most wonderful welcome friendly personality making us feel comfortable here hope they recognize someone sweet like you for your work as a security here at the cosmopolitan...Aloha Thank you