The Cosmopolitan of Las Vegas

It was awesome! Great view of Las Vegas

I've never been to the cosmopolitan and so I needed alot of direction. Melissa Rivera was extremely helpful in answering all my questions and concerns. Thanks Melissa

I’ve stayed at The Cosmopolitan of Las Vegas several times, and this visit reminded me exactly why I keep coming back. What truly sets this hotel apart is the people. Huge shoutout to Tyler in valet and NAYA at the front desk. They both remembered me from prior stays, greeted me warmly, and we picked right back up with great conversation. That kind of recognition makes you feel genuinely valued—not like just another guest checking in. It’s rare, and it matters. Their attention to detail and authentic customer service made my stay feel personal and special. The hotel itself is everything you want Vegas to be—fun, vibrant, and full of energy—while still feeling upscale and comfortable. The rooms are spacious, clean, and modern, and I lucked out this time with an amazing view of the Bellagio fountains, which never gets old. Highly recommend—and I’ll absolutely be back.

The room was nice , spacious and clean with beautiful views of the Bellagio fountains but don’t expect the service that a 5 stars hotel normally offers. There is no kettle for tea or coffee maker neither complimentary waters. Check in takes forever let alone check out. On the first morning we heard construction noise at 6:30 am. They were fixing a balcony above us. When we tried to use the room phones none of them worked. We called from our cell phone… and they questioned if the noise was real… the agent asked to wake up the partner to confirm that the noise was real… the noise continued for more than one hour. They also told us to “fill out a ticket order” to send someone to fix the phones. Are we not telling you right now on this phone call from our cell phone that the room phones are not working and that there is construction noise? By the way we are rude because we complained and felt ignored. We went again to the lobby and found this nice lady Daniella that understood our situation. She gave us some generous credit to use at a local coffee shop because of the situation. Check out day. We try to do it through the app, the app doesn’t work… we go to the lobby. Tried to use the machines there to do the check out. The machine doesn’t work. I asked a girl from the concierge office to help me… she tried to help with the machine but the machine still doesn’t work. She sends me specifically to a line to Check out and asks me to be called. It is not moving. When I tried to approach an agent at the counters (Roger or Roder?)he says that where I was that was not a line even though there is a sign that says “check out”. He is rude and ignores me… I go to another line. Another 15’ in line… finally I approached another agent Aidan (new but very polite)… he helps with the check out. I think customer service needs improvement. We are paying for a service, a room… we are not paying to do the job of the people employed there … we don’t need to “fill out a work order” it is not our job… with one call the issue should be taken care of at a 5 stars resort. I hope they improve how customer service takes care of their clients Aidan was the only helpful

Philip Garcia in Security, Jawad at reception, and David at the Bell desk have all made my stay great. I’m here on business and had to use a scooter to get around the vast hotel and convention area. Everyone is friendly and wanting to help me. Thank you!!!