The Cosmopolitan of Las Vegas

Every year we go we love staying at Cosmopolitan. However, this time's experience was quite unlike the others, and we are NOT coming back We ran into the following issues: 1) The hotel was taken over by a very large private event and the hotel guests were treated like second class citizens. The Blvd pool which is their best pool was completely closed for hotel guests for both days over the weekend due to the private event. 2) At Marquee night club, everybody including the hotel guests were put in a separate line which was completely STALLED from entry for 60+ mins. The other line was reserved for guests for the private event which was the only lane that was allowed to move. By the time, the normal line got its turn, the club was packed by several hundreds of people from the private event. 3) When I booked the hotel AND at check-in, I confirmed that hotel guests had complimentary entry to the Marquee. However, it turns out that we were now required to pay $400+ for a couple to enter Marquee. Nobody at the hotel knew about this change, and we were NOT told about this until we had stood in the line for 1+ hr. 4) The cold water tap in our room constantly leaked. The cold water tap when you open for water spitted out extremely hot water for 2 mins and one of our kids got a burn on their hand. We are generally easy going people and don't like to complain, but too many things went wrong. In general, its a good hotel, but if you are going, I'd recommend to check that there's no major private event going

We stayed here in July for a birthday and we upgraded to the corner room. The room was massive with an amazing view of the fountains! The only down side was we couldn’t hear the corresponding music which really makes the fountains such a cool experience. If you are staying in the Chelsea tower with a pet and you go out the exit past the barbershop on the first floor you exit near Bellagio and they have a turf/grass area perfect for pets. We had a wonderful stay and our dog loved it too.

This is the second time my husband and I have stayed here in the last six weeks. We will never ever stay here again. In September, we stayed in a suite that shook with pool noise until 4 am… sooo… this time, we were VERY specific asking for a QUIET room. We were given a room on the 58th floor… facing the pool.. ugh . Thursday night … it was quiet as no pool party in the evening. We asked front desk for a new room worried about the pool noise … they assured us it was a quiet room. Liars … Friday was terrible !!!!!!!! Super loud pool club music .. but Somehow, earbuds finally let us sleep. We were just really tired. Come Saturday, the plumbing started making noise. Gurgles in the sink … and toilet never stopped running .. Though it was competing with the pool noise that started at 4 or so. When trying to drain the jacuzzi tub, the water began to back up into the shower … bringing up black sludge and smelled like a sewer . It also bubbled up the sink. The phone in the room was inoperable … so we used a cell phone to call and waited .. and waited. Finally an answer … they’d send up an “engineer”. When asked how long that takes … they said they didn’t know. I’ll tell you how long it was… the “engineer” arrived at 12:30 am. They knocked on the door and proceeded to make the loudest noises for the neighbors as they fixed our smelly sewage bathroom. As we had waited for this engineer … the volume in the room was so freaking loud that the room vibrated to certain songs 😡. Husband went down to complain about it all…. He was told they were sorry … but they’d give us a wrap around suite we could move to. So… we’re frantically packing up the room to move to the Chelsea Towers (‘we were in the Boulevard tower). An hour later … sitting in fixed smelly sewage room.. ( but shower floor covered in black sewer sludge) we call back. Are we moving ????? Umm.. yes .. but they don’t have housekeepers to clean the suite .. so they’ll keep up posted. Room is vibrating … we’re exhausted but can’t sleep. A call never came … until the next day at 1 freaking PM!!! They are liars . Since we’re leaving tomorrow and pool doesn’t have a club on sundays … we declined. I think we got 2-3 hours of sleep. But we will never be back at the Cosmopolitan. We are 30 year M life members … we come to Vegas frequently and spend a lot. This is NOT how we wanna spend our money and we feel like this hotel does NOT care about their customers. They’ve likely also laid off so many employees that nobody is left to housekeep empty suites.. or come clean sewage sludge. It’s time to start making new memories at the Wynn.

The hotel feels cleaner and newer than others. A broader range of eateries helped too. We had a room with a balcony which was great. Try to pick one on the north, so it isn’t in the sun. These rooms also have a view over the fountains at The Bellagio. Only downside was the noise from the strip. The room windows have no sound proofing. So at 3am and many floors up you can still hear it all going on…

We celebrated our daughter’s 21st birthday in Las Vegas as a family of 4 in July. The Cosmopolitan provided us with a central location to many of the attractions. All of the staff members were helpful, friendly, and professional. We had a balcony room overlooking the Bellagio fountains and it was breathtaking. Well worth the extra money. The room was clean, spacious, and the beds were comfortable. Will definitely be back.