The Cromwell Las Vegas

Honestly I was very disappointed. There was mold on the ceilings in the shower. The ceiling was rusted and had some unknown dried liquid splashed on it in the bathroom. The wall next to the shower was falling apart and in disrepair. The lighting in the room was very poorly lit. Some is the ceiling lights were working only half the time. While I was gambling the waitress only once came around and asked if I wanted a drink and that was in the morning. I was there for five days. When I arrived to check in I had to find staff in the backroom because they were not at the front counter. Touch and hold a clip to pin it. Unpinned clips will be deleted after 1 hour. I have been to Las Vegas several times and I can say this was the worst stay of all of them. I had high hope because it advertised well. I realize you are rebranding and remodeling but everything I mentioned should have been cared for by the staff. I assume the same staff will be there when it becomes the Vanderpump so I am doubtful I will stay there ever again. For what it is worth my room number was 735. Maybe someone will see everything I said was accurate and address them for the future guests.

Run down room … bathroom window had no screen… phone buttons didn’t work. Paid 55 resort fee for what? No WiFi …no pool…. No valet…

I stayed at The Cromwell in Las Vegas with my husband for his 40th and overall had a really enjoyable experience. The location is fantastic—right in the heart of the Strip—making it easy to get around. Having a Starbucks on site was also a big plus for quick coffee runs in the morning. Before arriving, I was a bit unsure after reading some mixed reviews, but I’m happy to say our stay turned out to be a positive one. The rooms have a quirky, classic Vegas style which gave them a bit of personality. While they are slightly on the tired side, everything was functional and comfortable. The bed was cosy, the TV was good, and I particularly loved the bathroom and shower. The added vanity area was a great touch and made getting ready much easier. The only downside was that we didn’t receive housekeeping during our stay, despite requesting it at check-in. That said, it didn’t cause too much inconvenience as there were plenty of towels and toiletries provided, which lasted us the full four nights. All in all, a solid stay in a great location with a unique vibe—just a small improvement needed on housekeeping.

Very friendly staff at front desk both checking in and out. Very efficient and hardly any wait. Rooms are dark but I quite liked them. The furnishes are getting worn but they are addressing that with major renovations being completed later this month. Find it quiet and elevators cane quickly and never fill. The casino bartenders are outstanding providing quick and professional service. I love the small hotel feel and would stay here again as loved the location and staff.

We always go into the Cromwell to play specifically to see Angelina. She makes playing there fun and makes us feel like locals!