Fontainebleau Las Vegas

We had a fantastic stay at Fontainebleau Las Vegas celebrating my husband’s 40th birthday! The property is absolutely stunning, and the entire experience made this milestone celebration incredibly special for us and our family and friends. A special thank-you to Mr. Marcus Lidey. Marcus went above and beyond to make our celebration memorable, and his personal attention and genuine care made us feel incredibly welcome and valued. It’s rare to encounter someone who takes such a personal interest in ensuring guests have a wonderful experience, and his efforts truly made a difference to our weekend. Fontainebleau is a beautiful property with a luxurious atmosphere, and the hospitality we experienced made our stay even more enjoyable. We are so grateful to Marcus and the team for helping create such wonderful memories as we celebrated this special milestone surrounded by our loved ones. Thank you again for such a memorable experience. We will absolutely be returning to Fontainebleau Las Vegas and look forward to our next visit. Highly recommend for anyone looking for an exceptional luxury experience in Las Vegas!

My daughter Hope and I are staying via Amex Fine Hotels + Resorts. Yesterday evening we waited at the main bar on the casino floor for a drink. The bartender, Edwin, asked for IDs; when Hope handed over her driving licence he told her "if you continue with the attitude I won't serve you." I was right there — there was no attitude, nothing rude, nothing disrespectful. That's simply not who she is; she works behind a bar herself and would never treat service staff poorly. The comment genuinely upset her — she's now terrified to go back to the bar for the rest of our stay. For a resort charging luxury prices, this standard of service is unacceptable. Formal complaint lodged with the hotel; raising it with American Express as well.

I recently spent three nights at Fontainebleau Las Vegas and was extremely happy with my experience! The hotel is absolutely beautiful, modern, elegant, and luxurious. The rooms are spacious, beautifully designed, and exceptionally clean. The entire property is impressive, with a wonderful atmosphere and attention to detail. The pool area is stunning, and I particularly enjoyed relaxing in the hot spa. It was a wonderful way to unwind and added to the overall enjoyment of my stay. My only suggestion would be to improve the check-in process. The lineup was quite long, and I believe a luxury hotel of this calibre should offer an express check-in option without sacrificing the personal touch and warm hospitality that guests appreciate. Overall, a fantastic three-night experience! Fontainebleau is a wonderful addition to Las Vegas, and I would certainly stay here again. Highly recommended! 👏😊

The Room decor beautiful & beds are AMMMMAZING! They have a hard working cleaning crew that always goes above and beyond to make sure you have a five star stay! Very clean and spacious! Executive Host Diego since day one has been a great host, he is very professional, quick to reply, & always shows love, would definitely recommend the Fountaine Bleau over any casino on or off the strip!

Fontainebleau certainly knows how to charge five-star prices. Unfortunately, the five-star experience seems to have been misplaced somewhere along with my sunglasses and a small pin I had purchased for my partner during my stay. Both items were inexpensive, but that's beside the point. You don't expect personal belongings to go missing from your hotel room, and you certainly don't expect to have to wonder what else might disappear. Housekeeping was another highlight. My room wasn't made up for the first two days, and when I did receive a fresh towel, it was dirty. Clearly, the attention to detail doesn't extend to every department. Then there was the security experience. My friend was stopped on his way back to our room and asked to produce his room key as proof he was actually staying there. Fair enough, security has a job to do. However, given that he was wearing head-to-toe Hugo Boss and a watch worth more than a decent new car, it was an interesting choice of guest to single out. Perhaps his skin colour had more to do with it than his attire. I can't say for certain, but it certainly left us questioning the judgement being exercised. Meanwhile, the clientele around the bar appeared to be enjoying a rather different level of scrutiny. One can only assume the security policy comes with some very flexible terms and conditions. Add to this the eye-watering prices for practically everything, an understaffed casino and a noticeable number of staff who seemed about as enthusiastic to be there as someone serving a prison sentence, and the overall experience falls a long way short of what the hotel charges for it. Las Vegas is hardly a destination where anyone expects a bargain, and I don't mind paying for quality. But expensive and exceptional are two very different things. Fontainebleau looks impressive, certainly. But impressive architecture, premium prices and a glamorous reputation are no substitute for basic housekeeping, respect for guests, adequate staffing and a sense that someone actually cares about the experience being delivered. Sadly, this stay left me feeling that the hotel is far better at taking your money than looking after you. **Would I stay again? Not on this experience.** There are plenty of places in Las Vegas happy to charge a premium. I'd suggest choosing one that also remembers to provide the service.