Fontainebleau Las Vegas

Tried to give this place a second chance because my friend insisted on staying here for her birthday. The front desk manager, Ahmed, is completely inept and shockingly bad at his job. I work in customer service and would immediately dismiss any employee with his attitude. Rooms are not properly cleaned, unless requested. I found hair EVERYWHERE in the room. The most disturbing part was the hair inside the bed.

I had one of the most frustrating experiences I have ever had with the security team at Fontainebleau Las Vegas. What should have been an enjoyable evening was completely overshadowed by the way I was treated by security staff. Communication was poor, professionalism was lacking, and the entire interaction became unnecessarily confrontational. Rather than attempting to assist or de-escalate the situation, security personnel made the experience significantly more difficult than it needed to be. I made multiple attempts to seek clarification and speak with someone who could help address my concerns, but I was given very little opportunity to do so. For a property that markets itself as a luxury destination, I expected a much higher standard of customer service, professionalism, and respect. A beautiful property and impressive branding can only go so far. Guest experience is ultimately defined by how people are treated, and unfortunately my interaction with the security team left a lasting negative impression. Management should seriously review how security personnel interact with guests and how disputes are handled. Based on my experience, I would be hesitant to return and cannot recommend the property to others.

Such a nice hotel! Absolutely beautiful. It was so new and clean, and the staff was helpful. We had an amazing view on the 69th floor, worth the extra cost. The room could have been a smidge cleaner, but I didn't bring it to anyone's attention. Some reviews mentioned having to get to the pool early if you wanted a seat. We didn't find that to be the case and easily found a lounge chair even arriving after lunch. The hotel had so much to do and so many places to eat, you really didn't need to leave if you didn't want to. I did not care for the smell on the main floor, but compared to other casinos we entered, this one was mild. One thing to note is that this hotel is not in the heart of the strip, but for us that was a bonus. It was a quick cab/ride-share ride away if you wanted to hang out in the thick of things. Plus there is a Loop stop right at the hotel and we could zip around in the underground tunnels. We would definitely stay here again.

Extremely clean, safe, and relaxing hotel! The rooms were fabulous. Only a couple of things to note about the pools: - The pool area forbid umbrellas from being open due to "high winds", when it was almost 100 degrees and sunny outside. However, the lifeguards and other hotel staff were more than welcome to open theirs. A bit unfair, if you ask me. And those high winds were non-existent. - I wish there was more space at the 21+ pool. A good chunk of the seating was reserved, with no signs to indicate that they are unless someone actually reserved them. By the time I arrived, those were the only seats available, and I was really looking forward to a quiet space for adults only.

Property is beautiful. Every restaurant was wonderful. Every employee was fantastic. But...... They allow smoking on the casino floor. No matter how good the HVAC is it still smells. Would not comeback just for that But.... They said I had a $50 per day resort credit. I spent way more than that each day. When I got the bill the $50 per day credit was not included. I have emailed them and we will see when I get the money But....... I left some chips out during my stay and the maid assumed it was for her. I don't care about the money but it seemed inappropriate that they assumed it was for the maid