Fontainebleau Las Vegas

My husband and I visited this beautiful hotel on July 17 to check it out and see if it might be somewhere we'd like to stay in the future. The property itself is clean, beautiful, and very inviting. Unfortunately, our experience with customer service left a lot to be desired. We sat down at a slot machine, and my husband asked a nearby waitress if we could get two regular coffees. She came over and immediately asked to see my ID. I asked why I needed to show identification for a regular coffee, and she replied that they card everyone for any drink. That seemed very odd to me—I even wondered if they card people for water. I've never experienced that anywhere else. I handed her my ID, then asked my husband if she had asked for his. He said she hadn't. When I turned to ask why she didn't card him as well, she simply handed my ID back and walked away without answering. About 10 minutes later, she returned with our two coffees. I asked if I could have cream and sugar, and she responded, "I've already included it." I was surprised because she had never asked how I take my coffee. It just felt like another dismissive interaction. I'm not sure what the issue was, but it happened to be my birthday, which made the experience even more disappointing. The waitress came across as rude, dismissive, and unfamiliar with basic customer service. A little friendliness or even a simple "Happy Birthday" would have gone a long way. While the hotel itself is beautiful, the level of service we received was enough to make us decide we won't be returning. I hope management provides additional training so future guests have a much better experience.

I Spent a lot of time looking through the hotels in vegas before we booked and I have to say I’m so glad I booked this hotel to stay at, it’s fantastic, large car par joined to the hotel, quick check in as they had lots of check in desks open. The room was clean, large and very comfortable. The swimming pool is fantastic with plenty of sun beds. Perfect location for a very short taxi ride into the Strip or freemont street. Thank you for our stay, we’d highly recommend this hotel to anyone visiting Vegas.

We just finished our 3 night stay at Fontainebleau Las Vegas, and after reading some of the negative reviews beforehand, we were a little hesitant. I’m happy to say those concerns quickly disappeared once we arrived. Check-in lines were quite long when we got there, but they moved surprisingly quickly and we were at the front desk before we knew it. Checkout was even easier—we were able to do it right from our phone, which was very convenient and a nice touch. The hotel is absolutely gorgeous, and our room exceeded our expectations. It was modern, spacious, impeccably clean, and felt truly luxurious. The entire property is stunning, and despite its size, we found it surprisingly easy to navigate. The pool area was beautiful with plenty of space to relax, and we really enjoyed dining throughout the resort. We ate at the food hall as well as several of the restaurants, and every meal was excellent. The only downside for us—and the reason I hope management makes a change—was the lack of coffee makers in the rooms. The coffee lines each morning were incredibly long, which wasn’t the best way to start the day. That said, it wasn’t enough to take away from an otherwise fantastic experience. Overall, we had a wonderful stay and wouldn’t hesitate to return. We will definitely be back!

My sorority sisters and I booked at Fontainebleau Las Vegas during our sorority eventful week, and it was a great choice. Although it’s not exactly on the Vegas Strip, it’s about 10-minute car ride to the main attractions. When walking inside, we were greeted by beautiful fresh roses that create a luxurious first impression. In addition, the lobby checkin was quick and efficient, and there were plenty of shops throughout the entire hotel. In many ways, Fountainbleau was giving an upscale mall like feel. Although we didn’t have the chance to experience the Lapis spa, I was familiar with the Fontainebleau spa in Miami, so I’m sure this one was just as exceptional and stunning. Our room 1260 was spotless, spacious, and had a gorgeous soaking tub that added to the decor. Overall, I absolutely enjoyed my stay at Fontainbleau and would absolutely return to Fontainebleau Las Vegas in the future.

I always do tons of research before booking a resort in Vegas, and I can honestly say Fontainebleau is fantastic. My wife and I vacation without the kids, so our time alone is precious and everything needs to be perfect. This place delivered on every single level. If you want a clean, modern, ultra luxury Vegas experience without the chaotic, smoky crowds of the mid Strip properties, this is your spot. We loved our stay and we will definitely be back. From the moment we arrived, the staff was incredibly friendly, welcoming, and attentive. We lucked out right at check-in and scored an upgrade to the Royal Suite. The room was absolutely flawless. It was huge, wrapping 936 square feet of pure luxury with massive floor-to-ceiling windows framing breathtaking, sweeping views of the Las Vegas Strip. It had a private king bedroom with a stunning master bath complete with a soaking tub and walk-in shower. What really blew us away was the separate, spacious living area and the chic bar prive kitchenette. Plus, having a second full bathroom made getting ready so much easier. Housekeeping was fantastic throughout our stay, and their evening turndown service added that perfect, high-end luxury touch before bed. We spent our afternoons at the Pool District, which was exceptionally comfortable and relaxing. Finding a pool in Vegas that actually provides umbrellas for free is incredibly rare, so we were thrilled that they offer plenty of shade without forcing you to pay for it. The poolside service was awesome too. The attendants were incredibly attentive, keeping us refreshed without us ever having to flag anyone down. The food options here are top-tier and offer a great mix of high-end and casual. We had a gorgeous breakfast and brunch at La Fontaine, which is a stunningly beautiful, elegant French restaurant with pastel tones and a sophisticated vibe. For dinner, we went to Papi Steak and it was spectacular. The atmosphere was high-energy, sexy, and sophisticated, and the steaks were cooked to absolute perfection. When we wanted a quick, casual bite, we tried Miami Slice in the food hall, and it was awesome, just truly phenomenal pizza with a perfect crust. Both fine dining spots are premium splurges, but 100% worth it for a special trip. The absolute highlight of our trip was Lapis Spa. We have been to luxury spas all over Vegas, and this one blows them all out of the water. We booked a couples massage, and it was awesome they made sure we were completely comfortable and relaxed. After the treatment, we spent hours jumping between the hydrotherapy amenities, including the herbal inhalation rooms, the multi-sensory contrast showers, and the snow shower. It was the ultimate relaxation experience. You truly get what you pay for here. Between the upgraded Royal Suite, top-tier service, the awesome pool deck, and the blissful spa day, we had the absolute perfect vacation. Pros: Impeccable and friendly service, fantastic housekeeping with turndown service, beautiful pool area and rooms