Mandalay Bay Resort & Casino

The rooms don’t automatically come with refrigerators. Very frustrating when traveling with small children. Also no access to a microwave on any of the property

Hotel was very kid friendly compared to other hotels and this was very important to our family. The pool, aquarium, food, and staff were all fantastic and made our stay even more enjoyable. I woud definitely recommend and will be staying at this hotel again.

This was the dirtiest and grossest hotel I've ever stayed at. We frequently visit Vegas and often choose the north end of the strip. We love Palazzo and Wynn, but wanted to try Mandalay Bay for the beach pool. It was so disappointing. The pool is insanely crowded, dirty, and hot. There is no shade unless you pay for an umbrella or cabana. The pool was packed and crowded, but dirty. Lots of trash in the water, a child threw up in the pool like ten feet away from us, and the life guards pay no attention to anything unless you're in front of this blue line. The lazy river was so packed you could barely get in, and it was full of preteens shoving their way backwards. In the wave pool, a group of teen were fighting and flipping each other into the water. I got hit multiple times, but the life guard was engrossed in his phone? Radio? Taking a nap? I don't even know. The casino floor smells like puke. Someone vomited in our hotel hallway the second night, and it smelled horrible for the rest of the trip. They put a fan and a caution sign over it. The check in line was 45+ minutes long, and the MGM app did not work at all. When it did work, it would tell me to go down to the front desk. A man passed out and hit his head by the elevators and there was blood everywhere. Security kept asking why I was waiting, but the elevators are a mess. Hundreds of people shoving their way into a tiny waiting area to try and catch one. I finally told the guy I was waiting for an elevator and he was like, oh. Honestly, the only positives are the beds are great, the AC worked well, and the coffee at Hazel's was amazing.

I booked 5 Rooms at Mandalay Bay for my family vacation, Customer service at check took at least 1 hour and the lady checking me in was not professional or friendly and need to be retrained, she was very rude. I asked to speak to management but she didn't do much.She said she would waive Resort fees but when I received the bill ,the resort fees were never removed . The only friendly people there were housekeeping and bell man.I like the pool and my kids do to but ,I would really have not sure if I would stay there again with bad customer service.

I feel that I accepted free room offer and they did not treat me as when I paid for the room when there was an issue with room.