Nobu Hotel at Caesars Palace

The staff were not only professional but genuinely friendly, going out of their way to make me feel at home Jade is the best !’ The room was spotless, tastefully decorated, and equipped with all the modern comforts I could ask for. The bed was incredibly comfortable, the linens were high quality, The bathroom was well-lit, with excellent toiletries. I would definitely stay here again for both business and leisure travel

Pros: N/A Cons: 1) We are not against you wanting to monetise every opportunity and hence choosing not to provide a water kettle in the room and instead charge for each portion of "small hot water" and "large hot water" via room service. But surely when there is a 1hr delivery time for a portion of plain hot water from in room dining, you should at least offer the option for guests to rent a kettle if they need hot water on demand. It's your choice to be cheap and penny pinch, but at least offer the facility to rent a water heating kettle for those who are willing to pay for it! Your front desk said the entire hotel had 2 kettles which was already in use by other rooms. Inconsiderate and scant regard for families, and guests who need hot drinking water for medication. 2) Water pressure in the shower at all points of time is abysmal. We tried at non peak hours and no improvement whatsoever. Surely this is the minimum expectation from a hotel marketing itself as a premium option within Caesars. 3) No communication or coordination by front desk people. Had gone and confirmed with front desk the day before checkout that we require assistance with luggage, they said it was all arranged. No one came on the day, took another 2 calls and delay to get someone to come. The person who took our request the day before simply forgot to pass it on. We did not come here with any delusions of receiving Four Seasons or even Wynn Encore service levels. But surely you can at least match service levels and professionalism seen at budget chain hotel properties. And all of these improvements can be made at negligible cost, it just needs the management to care about customer experience instead of being satisfied piggybacking on guaranteed occupancy rates courtesy the location and goodwill generated by far superior Nobu hotels in other locations.

When I called to place a breakfast order, Robert was extremely professional and friendly. He took his time to clearly explain everything to me. It was my first time ordering and being at Nobu as well. and he made it a great experience! I will be back for sure!! Thank you Robert

Room/Location- The hotel is centered in the heart of the hotel. It’s the closest to the casino, parking garage and lobby. The room was spacious and clean. At NOBU they do offer turndown service, waters in room, chocolates on pillow and robes in the bathroom. Staff- they were amazing, friendly and accommodating during my stay. Everyone I met was super helpful in accommodating my needs. Perks- They do have fresh coffee in their lobby from 7-10am in the morning. They also give free cocktail drinks from 5-7pm. The separate gym on floor 72 was also a nice perk. Overview- I would definitely stay here again.

The level of customer service I received during my stay and today when calling in is very unacceptable. When calling in questioning my bill I was yelled and screamed at by a very unprofessional customer service rep. I literally had to tell him before he got started to put a supervisor on the phone because I can see he is very hostile and combative. Which is the nature of the call center I see. the man literally started screaming and yelling at me and started to tell me im being combative and hostile. Because I am questioning a charge on my bill. I will never let my dog stay here. you dont have your own pool, you lie and say its on the 72 floor, you wouldn't bring me extra towels, I missed my show because I was told I couldn't check in at 4 and then was called at 3:56 to tell me my room was ready. called for a wake up call for another event and NOBODY CALLED. Called to ask for help on the wake up call and water brought to the room. The person on the phone said they were front desk and would help. After waiting went downstairs to find out that I made it up. I never talk to anyone at the front desk and the lady has been there the entire time. I was told that I need to just go to the store and buy water. remind you i'm in my robe because of the conversation. after sending me on the wrong floor (elevator malfunction the entire time I was there) told me if I wanted a water to look in the fitness center. these people go out of their way to make your stay uncomfortable. the way I was treated made me wish I would have stayed at the super 8 or holiday inn. I will never gamble nor stay at any of these locations.