Nobu Hotel at Caesars Palace

Business and pleasure. Tv didn’t work and front desk didn’t care to change me rooms or have maintenance help out. Terrible customer service

I’ve been to Vegas many times but this was my first stay at NOBU/Caesar’s. Love the location of this hotel and the proximity of food/shopping. The rooms were nice for the most part, but there was a persistent wet spot on the floor that made the room have a certain smell. I loved the ambience and the low noise level here, I was never disturbed by other gets in the middle of the night. I will say, this was one of the WORST hotel check in experiences I’ve ever encountered. You cannot request an early checkin on your reservation in advance like MGM offers. We arrived at 0730a and made the early checkin request. We checked back in at 3pm and was told “check in starts at 4, but that doesn’t mean your room will be ready” which was frustrating. I was NEVER notified my room was ready, so finally at 530p, we went to see if a room was ready and it was. When I asked was anyone planning to call me, I was met with “someone was supposed too.” All in all, this is a great place to stay if you’re seeing a show at the Colosseum or want to stay mid strip.

I had high expectations for Nobu Hotel in Las Vegas, but unfortunately, my experience was disappointing from the start. I requested early check-in and was told I would be notified when a room became available — that never happened. I had to follow up multiple times, and only after physically approaching the front desk was I finally given a room — just one hour before the standard 4:00 pm check-in. Worse still, when I thought I had misplaced my passport, I asked for the front desk phone number and was flatly told “no.” The person who responded, apparently named IVY, was shockingly rude and unhelpful during an already stressful moment. That level of customer service is unacceptable, especially for a hotel at this price point. Overall, the experience lacked the attention to detail, communication, and hospitality I expected from a brand like Nobu. I won’t be returning.

My first time staying at Nobu. The moment I stepped off the elevator to check on the lobby was beautiful and quite a sense of calm if you will in the middle of all the hustle and bustle that is Las Vegas. My check in agent Jade was amazing. She went above and beyond to make sure our stay was extra special. Jade’s attention to detail and customer service we superior to any other properties I’ve stayed. I will definitely be back.

We had high hopes and expectations for this hotel. We were unfortunately disappointed with our stay and would not recommend this hotel. While the rooms are nice and spacious the entire check in process was slow and our rooms were not even ready at the 4pm check in time. When asking about possible late check out we were told it would be $40 per room per hour.