Our recent five-day stay at your hotel was truly enjoyable, and I would happily give it a five-star rating. The room layout, cleanliness, and prime location is exceptional. The Sphere view from my suite room was truly spectacular, offering a unique ever-changing huge high-resolution LED display unlike anything you’ve ever seen before. It definitely made the trip worthwhile and memorable. Here are a few suggestions for improvement that might enhance the guest experience: Firstly, it might be beneficial to consider adding a drinking water station on each floor, perhaps with the option to charge by the gallon. Given the climate and potential multi-occupancy of suites, providing ample drinking water is essential. While the current small bottled water service is appreciated, a larger supply might be more convenient for guests. Additionally, I wondered if you might consider freeing up space in the refrigerator for guest use, rather than fully occupying it with charged drinks. This would allow guests to store their own beverages. Finally, I believe providing guests with a simple and friendly check-in manual would facilitate a smoother transition into the hotel experience. A brief guide outlining key information about amenities and services (including Internet access, and the dining guide you already have etc) can be very helpful for guests to adapt quickly, especially for first-time visitors. Overall, our stay was pleasant, and I would recommend this hotel to others. With these minor adjustments, I believe the experience could be even more enjoyable for future guests.

I have always stayed here I’m a big fan of their rewards. I’ve encountered a couple issues but nothing they could not solve. There’s a reason I keep coming back to this lovely hotel.

We have stayed here numerous times and it’s always our first choice. The rooms are amazing and the service in the lounge is first class - my favourite place to sit in the world, sipping wine and watching the world (and helicopters) go by. We splurged on a suite overlooking the sphere this time and it was awesome. Booked through Am-Ex FHR and got all the perks as usual. You have to stay here!

Beautifully decorated hotel right on the strip. Adjacent to the new Sphere. Rooms are huge with a separate, sunken living room area. Fully stocked bar with ridiculous prices. Very touch sensitive, so I don't recommend opening the fridge unless you're planning on paying for a drink. There's no room for any leftovers in there. Got the text when I checked in that said let us know if you need anything. Texted twice and the reply was to handle it myself. The room wasn't clean enough. There was a thick layer of dust on the headboard rail and the tub was dirty - even had an outright smudge and a hair. Gross! When I reported it on day one, i was told to call someone else to discuss a potential room change, but I was at a conference that lasted all day, every day, and didn't have time, plus I was exhausted. Figured they'd clean it the next day and it would be taken care of. The sheets were clean as far as I could tell and that was the most important part, so I just walked in and crashed after a shower. A nice, hot bath for my aching muscles sure would have been nice though. It was still dirty after four days of daily housekeeping, so what does that tell you? Same smudge, same hair, same dust. See photos from different days - in the corner. It was never touched. Yet, the housekeeper moved my personal stuff from the counter to a washcloth, folded shorts that were left out, wrapped the cord on a straight iron, and threw away clean qtips that were set on the vanity box for future use. She should have been concerned about cleaning the room (her job) instead of playing mom and touching all my personal stuff. The second time I texted was to ask for a ride to the airport. The reply then was to use an app for an Uber. It seems the service offered was just lip service.

First time staying at the Palazzo. Could not have been better. Self Parking was a breeze and convenient to front desk and check in. Check in was quick and seamless with cordial and friendly team members assisting us. Room was amazing and spotless. View was amazing. Water Pressure was perfection. We have stayed in numerous Vegas Hotels up and down the strip as well as downtown. This was our BEST experience by far, cannot recommend highly enough. Location was perfect and easy walk to everything we wanted to experience.