Park MGM Las Vegas

Excellent service! Casino dealers always willing to help!

Great location on the strip, near other large resort hotels and has a tram station. Pleasing decor in the common areas. Rooms were ample enough since we weren't in it much. Our room was quiet. Nice pool but it should stay open later. Clean, non-smoking casino!!

Great hotel to stay and go to knights hockey game

Nice hotel , smoke free was nice, rooms are subpar. Bed was low tow to the floor No dresser. Will not go back.

Our stay had both positive and disappointing moments. A huge 5-star thank you to Chantelle Padilla, Assistant Manager at Best Friend Restaurant. She went above and beyond to help us after we experienced confusion regarding our room credits. Her kindness, professionalism, and willingness to find a solution helped turn around an otherwise frustrating situation. I’d also like to recognize the front desk staff who took the time to listen to our concerns during checkout. Although they weren’t able to fully resolve everything at that moment, they were patient, understanding, and did their best to help while dealing with a complicated situation involving room credits, billing issues, and a late checkout charge that we were told would be waived until noon. Unfortunately, the biggest disappointment was the bell desk/front entrance staff. During checkout, my friends and I were struggling with multiple heavy pieces of luggage, yet no one offered assistance despite seeing us clearly having difficulty. We were carrying bags, dropping items, and trying to get through the doors while several employees stood nearby. That experience left us feeling overlooked and was the one aspect of the stay that significantly impacted our overall impression of the hotel. Without that experience, our trip would have been much more enjoyable. The staff members who showed genuine care and professionalism deserve recognition, while the guest assistance and luggage support services could benefit from improvement.