Red Rock Casino Resort Spa

My Boarding Pass says 2019, so guess I have visited annually since then.  Still worth the 3-hour flight that doesn’t arrive until midnight.  Another top-notch visit.   Room with Canyon view never disappoints.  Same with superb check-in, casino, and housekeeping (made sure squeaky door quickly fixed, room immaculate [and I expect the best]).  Huge kudos to Lucky Penny early morning/late night staff.  I am not huge gambler but do enjoy the slots.  Came home with 200% ROI.  Really entire visit 200% ROI.

Nice hotel very nice pool I don’t like the lobby that much the perfume they use is to strong Room service excelente in special all the cleaners rooms was looking like new all the time

This locals Casino isn’t for locals any more. Me and my friends have been going to the Rocks Lounge in Red Rock Casino on Friday Nights for the last couple of months. We enjoyed the reasonably priced drinks, dancing and great local bands. There was never any pressure to purchase drinks, plenty of dance floor room and no minimum. Until last night. Without any notification, in any form, tables of 2 to 4 were charged $100 and booths $300 minimum. We were informed of this “new policy” only after hunting for a table without a “reserved” sign on it, and were already seated after standing in line to get in for 1/2 hour. They even had $100 tables on the dance floor taking up space and never hired extra help. It was so cramped. I felt sorry for the servers who were overwhelmed. If a table of 2 or 4 can drink 50, $2 margaritas or 33, $3 beers in a 2 hour time period, (designated driver doesn’t even drink), without getting totally smashed, you are really good. Needless to say, None of us, once loyal, locals will not be going back. Between the $100 charge, (our drink bill came to $36), crowded dance floor (couldn’t even get to it) and horrible service (not the servers fault), we can find another Friday Night Friends Night Out. P.S. Final note: After numerous complaints Management was contacted. We were not charged the $100 minimum. We were only charged $36 for the drinks we actually ordered and consumed. We were also notified that this was a “one time thing” and next time will be charged the $100.

I have been going to the Rocks lounge for their excellent bands every Friday night. When I arrived last night (6/19), I noticed every table and booth had reserved signs. The waitress informed me the tables (ALL OF THEM) are now $100 minimum and booths are $300 minimum! No signage, no notice and no empathy. We decided to sit at the $100 table (4 of us) only 2 of us could drink. Do you know how drunk we would be if the 2 of us had to drink $100 in liquor? By the way, these are not strip prices, drinks were $3-7 each. The greed of the Rocks lounge has lost my business!

I am a Las Vegas resident for the last 36 years. I moved to Las Vegas when there were only 600,000 residents. I learned early to support the local businesses. In that spirit I recently tried to book a small block of rooms (12) for a business meeting. I work for a very large global company, 600,000 employees, and I mention that because a small booking today would have a greater opportunity in the future. I also intended to book group dinners and a cocktail hour at TBones, and another large dinner at Naxos. The intent was to keep everyone at Red Rock Hotel. Booking reservations for rooms was a challenge. Daniela Sanchez offered us room rates that were different for the total of 36 nights that we needed and when we were 1 day late from her cut off by providing a list of attendees, the rate per night went up by almost $100 per night. The same disappointing experience with TBones. Before we even decided on the menu we were trying to secure, Michelle Lee told us they couldn't accommodate our group , knowing already that the private room we were considering was available. No reason given. Same inflexibility for the location of the cocktail hour we were trying to have on the patio. Being a resident of Summerlin, I have been frequenting this hotel by going to dinners, movies, occasional gambling, recommending the hotel and other Station hotels to friends and businesses coming to town. We were able to move our group to the JW Marriott on Rampart , and they were more than happy to work with us and have the flexibility we needed for all venues. I guess Station Casinos forgot that they build their empire on the money that the locals spend at their hotels.