SAHARA Las Vegas

Terrible customer service trying to get them to rectify a mistake they made. They didn’t follow through with something and I was mocked for wanting some sort of compensation to make it right. Would never book there again.

We came here on a promotion with hotel chain, trying to get us to buy into their vacation club. Before accepting this promotion, I was clear with them that we didn’t like subpar accommodations. They assured me that the hotel was updated and it is just not the room they booked us into. The rooms in the Blanca Tower may be ideal for a less picky or younger travelers but we are seasoned and more mature. The room was totally worn down and in need of updating, carpet dingy, room smelled, shower and bathroom were like price as right “what behind door #1 or #2. The pictures of this room online must be from 20 years ago or AI GENERATED. I was not impressed or interested in suffering through three days in that Blanca Tower room, went back to the desk and our so called promotion cost more money. They changed us to the Marra Tower which was updated but now we have probably paid the full amount of what this room originally cost. The room in the Marra Tower is like being in a totally different hotel. Room updated, clean and comfortable. Will we stay again, MAYBE. Will I buy vacation package from the hotel chain, NO - due to deceptive practices to get us to attend.

This was a vacation of ups and downs. Ups= awesome shuttle driver (Angelo) , Leah at the pool, bell desk staff, and check-in staff. The king suite was really great. Clean and comfortable. Downs = the cost of food and drinks. Average price for a basic meal starts at $22.00. Beer = 8 dollars + twisted tea type drinks = $12.00 each. Starbucks $$$ plus the mando gratuity that they don't list or tell you about. Same with ordering drinks at the pool. Only restaurant we ate at (uno mas) over priced and nowhere near authentic Mexican food. Skip the birria bowl ($22.00)it was NOT cooked in the birria consume. It was the same meat as the 2 beef street tacos ($13.00) very dry. Want the consume to wet it down? Add another $7.00. Casbar was ok. Ordered their "best" old-fashion (taste was not that great) skip that. And a Jack and coke ((decent drink) cost =$38.00. During happy hour! Drink service while playing slots = NON EXISTANT ! Dumping over $100.00 in less than 1/2 hour should get at least 1 comp drink. No it was not that busy in the casino. Sunday thru Wednesday stay. No matter where you played, they rarely showed up. Several times when they did, they never delivered. And yes, we always tip. Venetian was way busier and the drink service was 💯 % better. If you decide to stay, get the room, they are good. Take advantage of the shuttle and hopefully your driver is Angelo. He goes above and beyond to make your travels easy. Tip him well. Using the pool? Seek out Leah. She is really personal. Skip the Starbucks, pass on uno-mas. Walk a block and a half, visit circle K mini mart. Eat there, it's cheaper, so is the coffee. And bring a cooler for their alcoholic drinks. 1/3 the price. Its even cheaper than Walgreens which is just across the street. Same with the souvenir shop = $$$

We rated the rooms zero stars, even after remodeling, because of the horrible hygiene. Upon checking in around 10pm, we saw two of our three rooms and it was clear it would be a nightmare. Room 1 had a toilet with urine from either the housekeeper or previous guest, hair, and trash that hadn't been emptied. Room 2 wasn’t great with trash on the floor (we managed). Room 3 was a whole different story. Gross stuff everywhere - pubic hair by the sink, in the shower, and toilet. Women’s hair all over the restroom floor. Blood-stained sheets and beds just thrown over, looked like housekeeping phoned it in. Our floor was littered with trash. When we brought it to Martha's attention at the front desk, she agreed to send new sheets. However, by the time she did (almost midnight), she expected us to change them ourselves since housekeeping was off-duty. I questioned the point of paying for a hotel if we're doing the cleaning. As Martha chewed her gum and blew bubbles, her nonchalant attitude screamed unprofessionalism, offering no solutions whatsoever. I noticed another employee, Kevin, who was excellent. When I expressed our disgust and concerns, he acknowledged that changing our own sheets was unacceptable and promptly moved us to a cleaner room. Surprisingly, the head of housekeeping inspected our 2nd room because we also found blood stains in the pillows and brought sheets, making one wonder Martha told us there was no one to do so. WE BELIEVED WE’D HIT ROCK BOTTOM, BUT SURPRISE! OUR SECOND ROOM’S PILLOWCASES WERE STAINED WITH MYSTERIOUS BODILY FLUIDS AS WELL!! I would pay EXTRA for a better hotel zero doubt. We strongly advise against this hotel - one room was a mistake, the second okay disgusting, but a third one that cross the line and alarming.

Our stay started off a lil rocky!! We had a running toilet after being on a long flight and arriving late we did not want to hear a running toilet.. We called guest services twice.. The first time we was told would not be a guarantee they could accommodate us with another room and we was ok with that as long as they could fix our toilet. She agreed and told us she would put in a work order. After waiting about 30 mins or so I called again and she then told us we was placed on a list and it depends on how many work orders is ahead.. I said ok ty and went down stairs to the desk. Once at the desk we were told we was not even on the list but Winston was fabulous and took care of us! The maintenance guy came and took care of us right away!! After that we discovered the ice machine on our floor did not work.. I told front desk and they assured it would get fixed, well it did not… not even the next floor machine worked.. so we eventually said forget it!! Saw someone else getting off the elevator looking for ice machines that worked and that is ridiculous!!