SAHARA Las Vegas

So I’ll start with the positives. Very, very good price for a hotel in Las Vegas! The rooms are nice and the aircon is top notch. The check-in staff were friendly as were the pool staff who greeted you in the morning with a towel. By far the biggest selling point of this hotel is the huge screen at poolside which has been great for watching the World Cup! The actual casino is good, not too busy and me and my mate had a couple of big wins on the slots. Bufffaaalllloo!! Negatives…there’s a few. The prices at the stores and restaurants are verging on insane. Nearly £7 a bottle of water at the convenience store and the Starbucks is almost 20 dollars for a coffee and a sandwich!! The location around the hotel is quite rough. Walking to the supermarket accross the road toward the Strat you will encounter several unsavoury characters/meth heads walking around like zombies. So you can either pay the insane prices at the onsite shop or equip a chib vest and head to the Walmart! The pool is open to non residents so found the weekends to have an increase in large groups of rough families and locals. I was trying to unwind in the pool with a bevy but ended up just getting splashed in the face by kids constantly. The sunbed situation is verging on farcical. People put towels down and then just seem to not use them. Also there is not enough umbrellas for shade, so if you are lucky enough to bag a sunbed you’ll get cooked alive. Also the sunbed are really really uncomfy, they are a plastic/wicker hyrbid. You’ll need a chiro after a few days on these! Pretty good hotel for the price but if I was returning to vegas I’d probably try and stay more central in the strip. Caesers was only about £150pp more

I booked Sahara for my family over the 4th of July weekend. I knew holiday rates would be higher, so the price wasn’t the issue. I chose this hotel because breakfast was advertised as included. The rooms were unacceptable. Our first room was filthy and covered in dust, so we requested another room. The second room was just as bad, with dust everywhere, fake eyelashes in the shower, and even a used bar of soap left behind. It looked like the rooms hadn’t been properly cleaned in a long time. The “included breakfast” was very misleading. On the first day, no one told us there was a separate menu for breakfast vouchers until after we had ordered and had to pay out of pocket. The manager apologized but did nothing to fix the problem. The next day we saw the voucher menu—it offered very limited, cheap options that were nothing like the regular menu. The pool was overcrowded, customer service was poor, and no one seemed interested in resolving our concerns. I would not recommend Sahara, especially for families. Cleanliness, service, and the breakfast experience were all disappointing. Save your money and stay somewhere else.

I don’t usually leave reviews, but our stay at Sahara was disappointing enough that I felt it was worth sharing. The front desk staff was friendly, and De’Von was outstanding. He took our concerns seriously, made them a priority, and was the only person who made us feel like the issue actually mattered. We booked two rooms directly across from each other because we were traveling with a one-year-old and an autistic child. One room’s A/C barely worked despite temperatures being over 100°. We called hours before going to the front desk and requested maintenance, but no one ever came. When we finally spoke with the manager on duty, Ricardo, he dismissed our concerns and even said he understood why the technician told us, “It’s not going to get as cold as your house.” That response was unnecessary and inappropriate. Guests don’t expect home temperatures—they expect working A/C in Las Vegas during the summer. Ricardo said he would address the technician’s comments, but there was no follow-up. Instead, he went to the back office and communicated through the front desk staff rather than speaking with us directly. The only solution was moving us to another floor, separating our family after we intentionally booked rooms together. We didn’t get into the new room until after midnight, which completely disrupted the kids’ sleep, especially our one-year-old. The technician was equally unprofessional, telling us to “find a cool spot to sleep” instead of resolving the issue. Ricardo refunded one resort fee and approved a late checkout, but our room keys were still deactivated at 11:00 a.m., sending us back to the front desk again. We spent far too much of our vacation trying to resolve an issue that should have been handled from the start. The front desk staff, especially De’Von, deserves recognition for their excellent customer service. Unfortunately, management failed to provide the same level of care. As frequent visitors from California, we won’t be recommending Sahara to our family or friends. I hope the General Manager speaks with Ricardo about guest service because his handling of this situation fell far below expectations.

They stole my car in the parking lot of the hotel.

Loved our stay here. Was a very busy weekend but check in was prompt, room was lovely and clean, spacious and comfortable. Fridge in room but unfortunately no coffee maker. Cafes in hotel were good though. Free parking included which was excellent. Monorail access from hotel and Deuce bus stop close by.