SAHARA Las Vegas

5 day visit, 2 days with no housekeeping. I had to call for fresh towels to be brought to the room, but the dirty ones just piled up on the floor. When I complained, they did remove my resort fees for those day, but I requested it, they didn't volunteer it. The pool area for hotel guests was dirty and unstaffed. Very little sun reached the pool, so the water was too cold to stay in- if you were able to even get in.

Stayed there 2 years ago it was amazing.this march it was terrible room was only cleaned 4 days out off 7 only 2 large towels in shower room had to phone down to get towels as it was in the 90 very hot two showers each per day reception staff were all bad English speakers as we are Scottish it was hard to communicate .and we were charged resort fee of 62 dollars per day even the web site was no resort fee from march . Then when we asked for a late check out was told to come back the day before we left was told to comeback morning we left then was told no late check out as they were full went on to there web site and could have booked many rooms . Last time we will book the Sahara

I had a confirmed reservation at SAHARA Las Vegas, but due to a flight cancellation by Delta, I arrived the following morning. When I tried to check in, I was told my reservation had been canceled and that no rooms were available. What’s frustrating is that I was never notified in advance that my reservation would be canceled, and the hotel made no effort to accommodate me despite the situation being completely out of my control. Even worse, they still charged me for the first night, even though I was unable to stay and they couldn’t provide a room upon arrival. I understand policies exist, but this situation clearly involved an airline cancellation, not a simple no-show. A hotel of this level should handle such cases with more flexibility and basic customer consideration. Very disappointing experience overall👎🏻👎🏻👎🏻

We never noticed this hotel before, maybe because it’s at the end of the strip. The hotel was perfect, with one exception: the bed and pillows. Since we only stayed one night, it wasn’t a big deal. We would stay here again and would probably bring our own pillows. The hotel was affordable, clean, and we liked that it was a bit quieter being further from the main action. Another minor downside was that they didn’t have our favorite slot machine.

The worst hotel experience I have ever had. From the moment I arrived, things started going wrong and they just kept piling up. On the first day, both the shower and the sinks in the room were clogged, which made even basic things like getting ready incredibly frustrating. My friends had booked the room through a third-party site and arrived about four hours before I did. For some reason, the hotel refused to add their names to the reservation, which meant they were forced to wait around even though we had already paid for the room. I have never heard of a hotel refusing to add additional names to a reservation before. The pool situation was another disaster. The hours are supposedly from 10 a.m. to 5 p.m., but that’s only if they don’t decide to close early for a “special event,” which happened while I was there. When the pool is open, seating is extremely limited, and once the chairs are taken, staff won’t allow anyone to sit or even lay down on the ground. The bigger issue is that people claim chairs by putting towels on them and then disappear for hours. When I went down, there were only four people actually in the pool but 33 chairs were “reserved” with towels. The posted rules say no glass is allowed in the pool area, which is fair, so I brought a plastic water bottle. I was still told I couldn’t have it with me in the pool area, which made absolutely no sense. The room itself had some of the strangest bathroom doors I have ever seen. Instead of a normal door, it’s this massive sliding door on rollers that never actually closes. There are huge gaps on both sides, so there is basically zero privacy. At one point, a guest services agent knocked and then opened the front door while I was in the bathroom, and because the door doesn’t close properly they got an unintended view. It was beyond uncomfortable. Security and communication were also confusing and inefficient. To get to the elevator, you have to show your room key to a security guard who just asks, “Where is it?” and then you immediately have to use the same key again to activate the elevator. It feels completely redundant. The hotel also has a chat feature where you can send requests. You enter your name and room number when you start the conversation, but every time you ask something they ask for your name and room number again. Even when you continue the same chat thread and make another request, they ask for all the information again. To make matters worse, construction started either above our room or right next to it at 7:00 in the morning. It sounded like sanding or grinding and was loud enough to wake us up immediately. After all of this, I tried to speak with management about the issues, but I was told they were on break and not available. After everything that happened, it honestly felt like no one at the hotel cared to help or even listen. Overall, this was one of the worst hotel stays I have ever experienced. Between the maintenance problems, the confusing policies, the lack of communication, and the general lack of concern from staff, it made what should have been a relaxing stay incredibly frustrating. I would not stay here again. Since I have already gone to management to air my grievances, I would rather them not contact me now that I wrote about this experience. I already gave them the chance to make it better.