Vdara Hotel & Spa

Ruined my wife’s yearly girls trip with her friends.

Madera was an excellent experience in a great location cleaning list and customer service was a priority that I got to experience while having access to great places like the cosmopolitan and the aria which provided plenty of action, great restaurants and gaming

This was our second time staying at the Vdara and we chose it again due to the quiet luxury (no casino, smoking, etc) while we were visiting Las Vegas. The hotel itself was fine, but on the third night, we came home to find a bed bug crawling across one of the beds. We confirmed it was a bedbug, as both my friend and I staying in the room are actually physicians, and also compared it against googled photos. Our only mistake was not snapping a photo of it, as we were so horrified. We called the front desk and they moved us to a different room, and sent security to take our statement. We then never heard from them again. When we asked if they could compensate us for the inconvenience, they took a measly $50 resort fee off of our $1500+ stay. My friend emailed customer service and received no response for a week. I then emailed them, and they offered a lukewarm apology and gaslighted us by trying to tell us their inspection revealed no bed bugs. Im confident enough to know that our eyes did not deceive us. We both had to go home to our families and throw away certain belongings, quarantine our luggage, and hope we did not infest our entire house. The hotel itself is fine, but if you run any issues, DO NOT expect them to help you or accommodate you. For my next stay to Las Vegas, I’ve decided to bring my business elsewhere. Very disappointing indeed.

Vdara hotel and spa and Aria hotel and casino are top class and I and my sons enjoyed the stay thoroughly

Vdara is wonderful and serene while still close enough to all the action. We love staying at Vdara for the room amenities and peace it offers.