Vdara Hotel & Spa

Overall my experience was positive except for the check in process, which was disappointing and left a lasting impact on my stay. That episode notwithstanding, I found this to be a great property, with spacious rooms and great proximity to the strip. Ample choices in terms of cuisine, but limited menu for room service. Housekeeping staff is efficient and friendly. I found the checkin staff to be perhaps overworked, because they were not concerned with guest needs and instead chose to focus only on upselling upgrades. I was also assured something that was never delivered, that further made me question the reliability and credibility as a first time guest. I think the hotel needs to do a better job at staffing the counters, and making the process seamless. The mobile checkin kiosks are there, but sometimes you need human interaction. Overall, I enjoyed my stay with the exception of the check in process which was horrendous.

Big negative: pool was closed You had to walk over to Aria pool which was packed. VERY disappointing. We stayed in a corner ADA suite. Bottoms of cabinets were pretty beaten up but overall room was comfortable. Kitchen had multiple appliances but was missing the dryer. Coffee pod maker (supply own coffee) but no cups, spoons…. You have to ask for anything if you want to use the kitchen. Soaker tub was great, also shower. Very little counter space in bath Bed was comfortable, automatic room shades were nice feature. Entertainment iPad did not work. All the staff we interacted with were wonderful.

The room was spacious and clean! I loved that it has a kitchen area with a mini refrigerator. The bed was comfortable and big! Also enjoyed the bathroom area. The hotel is quiet for Vegas which is nice when you’re there to relax. The reason why I removed a star is the view. I was facing the monorail which didn’t give me the privacy I wanted. I could also see into the room next to mine. I had the shades down at all times because of it. I would still go back and recommend it to people.

This was a really good choice for us. The hotel is set back off the strip. But centrally located adjacent to Bellagio and sister Aria. It has no casino. No smoking. So much less crowded in lobby. Room was spacious. Very clean. Whole hotel was clean. Service at the front desk was friendly and efficient. Went back with several questions since this was our first time in Vegas. Very helpful. Guys out front were great too. Our room was on the 38th floor and faced the fountains at the Bellagio. View was great. It was quiet. Elevators were quick. Ate at the restaurant there which was just ok. Pool was closed But used pool at Aria and also ate at Proper Eats in Aria. Overall we really liked it.

I had to stay an extra because of a snow storm in NYC. When my wife booked the extra day they charged $210 more than they had it listed on their own site. I went back to the front desk and they change it to the lower rate. When I received my credit card bill I saw they charged me for the rate my wife book and also charged a second charge for the same day and room. I called them and they refused to give me a credit saying I was a no show, and hung up on me. Beware, beware, beware , if you don't watch them they will over charge you.