The Venetian

I always have a beautiful stay when I come to the Palazzo. I will make this a yearly thing moving forward. I was sad to go but see you next year.

For the money, you really can't beat the Venetian. The rooms are fantastic and the location is great. The hotel is more commercial and not as beautiful as the Wynn/Encore, but also at a lower price point. We stayed in a Grand Suite King Bed with access to the Prestige Lounge. This is a fantastic room, but the service isn't commensurate. Just wandering through the casino to find where you check-in is a challenge. And then, there's no escort to the room or business card given for concierge contact and no one will remember you post check-in. Plus, during busy hours, baggage and valet can be slow. The access to the lounge is great. Even better if you're a drinker, but you're paying for this. This is a busy hotel, and the only thing you really get with the Prestige Lounge is the lounge.

Check in was a pleasure. Anthony could not have been any more helpful and friendlier. Cecilia our housekeeper, besides keeping our room clean, was friendly ,hospitable, and a joy to talk to.

Very nice resort! amazing decor and beds. So comfortable. Even the swimming pools were layed out nice and choice of restaurants was diverse.

To begin with, I want to acknowledge the front desk staff in the hotel lobby-they were consistently helpful, courteous, and professional. Their service truly stood out and made a positive impression. This is also a great location if you are attending a show at the Sphere. Saw the Backstreet Boys! 💕 However, I did experience two service challenges that I believe warrant attention: In-Room Dining Service: I ordered a food item that I did not like and did not eat. When the tray was picked up, I informed staff that it had gone untouched. I called to request a manager follow up with me regarding the issue, but no one returned my call. I followed up again and still received no response. While I did later discover that a credit had been issued, no one notified me of this—l only found out after I went to the front desk and reviewed my bill. The lack of communication and follow-through was disappointing. Pool Chair Reservation Process: I reserved two pool chairs the day before and arrived at 7:15 AM the next morning-second in line-to ensure I could select chairs with umbrellas when the pool opened at 8:00 AM. However, when the doors opened, no staff were present in the VIP section to assist with seating. I was told to come back between 8:45 and 9:00 AM, which felt contradictory to the original instructions to arrive at 8 AM. When I returned around 10:30 AM, all of the umbrella chairs were already taken. This felt inequitable, especially given the effort I made to arrive early and follow the guidance provided. I'm sharing this feedback because I value the high standards associated with the Venetian and hope these issues can help inform improvements in guest communication and service consistency.