The Venetian

I have been staying at the Palazzo for several years without any problem, but now they gave us a room with 1 bed when I reserved a 2 beds, I called to make sure and they said everything was fine. I had to swirch rooms, leave my luggage closed with the cloths inside until they gave me the 2 bed room, thay did not call or txt when room was ready and when I went to the front desk to ask, they said my reservation was cancelled because I did not answer the phone...... It is the first time I had a very bad experience along with customer service

Way over priced for no service, won’t recommend it, won’t go back there again, charging lot of extras which makes no sense

This place is awesome, love everything about it except one thing. There were three refreshment charges on my bill. When I inquired I was told if I moved an item from the tray where the snacks were I would be charged even though I put the item back in the tray after reading the package. I complained we can't be charged for looking at the product and she said I could file a compliant and dispute the charges and take two days to verify. This is unacceptable to make me have to go through the hassle of arguing. It took the enjoyment out of my vacation. Management should find a better way to inventory their products or place a big sign up stating you will be charged if you touch these products. Other wise I would have given a five star review.

The check-in process went smoothly, but that’s where the positives ended. After walking what felt like half a mile from the front desk to our suite, we discovered that we’d been given two full-size beds instead of the King Suite we specifically booked and paid for. I immediately called the front desk and was told that no king rooms were available. I explained that this was unacceptable since our reservation and payment clearly stated a King VIP Suite. Their only solution was to waive the $55 resort fee — hardly an even exchange given the difference in cost and experience. Rather than argue, my wife and I reluctantly stayed in separate beds and continued contacting both the Venetian and Vibee (who sold us the package). The next day, we finally received a call late at night offering to move us to the correct room — but by that time, we were already at a concert and didn’t return until after 1 a.m. It was far too late to pack up and move rooms. At checkout, I discovered we were still charged for one night’s resort fee despite their promise to waive it. Considering we spent over $3,500, this was extremely disappointing. A waived resort fee doesn’t make up for the inconvenience, the unfulfilled room type, and the poor communication throughout the process. If the hotel truly wanted to make things right, they should have honored the correct room from the start or offered a significant discount — not a token gesture that barely acknowledges the issue. The Venetian is a beautiful property, but unfortunately, the service fell far short of its reputation.

Location is prime. Hotel amenities and rooms are beautiful. Plenty of places to hang at the pool, eat, gamble etc. Staff goes above & beyond. Highly recommend.