The Venetian

The hotel itself is beautiful. The design, atmosphere, cleanliness, and overall appearance of The Palazzo are excellent, and visually we really enjoyed our stay. Unfortunately, our experience with the billing and security deposit completely ruined the impression. At check-in, we were told that approximately $400 would be placed on our card as a security deposit and that the unused portion would be released after check-out. We did use a few minibar items during our stay. At check-out, we paid an additional $58.44, which included several charges listed as “Refreshments.” Naturally, we understood this to be payment for the minibar items we had actually consumed. Despite that, an employee at check-out told us that because we had used the minibar, the remaining security deposit would not be refunded. That explanation made absolutely no sense. After contacting the hotel, we waited a long time for a response. The billing team eventually said they had investigated the Refreshment Center charges and claimed that some items were either taken or left in a condition where they could not be resold. However, they provided no photos, no clear evidence, and no specific explanation showing which unopened items were supposedly damaged or why they could not be resold. The remaining minibar items were not opened and were left in the room. I specifically asked for a detailed itemized explanation of the charges, clarification regarding the security deposit, and proof of what they were claiming, but the support process has been extremely slow and unhelpful. It is very disappointing that such a beautiful and expensive hotel can provide this kind of experience when it comes to billing and customer service. I strongly recommend checking every single charge on your final bill and keeping records of everything related to the minibar and security deposit. Beautiful hotel, but the way our deposit and minibar charges were handled is the reason I can only give 2 stars.

Joined my husband here for a business conference. The Venetian is probably one of the best resorts in general due to its location, the canal shoppes, range of restaurants, suite size rooms etc. I enjoyed my time here. Also went to see ShinLim at the Palazzo which is a part of the Venetian. I’m sure we will stay here again in the future.

The room was very spacious especially for one person it felt like home. Great price for a suite. It’s close proximity to everything.

I’ll just say it how it was… they had bed bugs and I got bitten. It’s a shame really as the hotel and staff are outstanding if it wasn’t for the bedbugs I would have give it a higher rating. The Venetian are aware and told me they would get back to me, I’ve heard nothing and that was 2 weeks ago.

The resort is incredible and very convenient to The Sphere and shops. The room is one of the largest I've ever stayed in and was very nice. However, I like coffee first thing in the morning, and I had to go through three elevators and multiple hallways to buy coffee downstairs without ordering to the room. They had no maker in the room or any coffee in the well stocked mini fridge. Also, the bathrooms in the main areas were not very clean. My husband agreed that they need more frequent cleaning of public restrooms.