Virgin Hotels Las Vegas, Curio Collection by Hilton

Horrible spa and overall hotel not very nice (clean, lots of in process stuff around the hotel, etc). Spa charges (“for your convenience”) a ridiculous service charge - I guess if it was warranted by amenities maybe … but they are not. Rotten bananas in lounge, sub par customer service. Don’t waste your money many better options in Las Vegas.

Checked in at 3pm at the front desk. This hotel is very focused on incidental holds which is $100 so if you’re staying 5 nights they will authorise $500 on your credit or debit card plus the cost of the stay. The refund also can take 30 plus days to be applied to your card. The room was ok and on this occasion everything in the room worked which was not the case on my last stay at the property but I only returned to the due to the very low room rate. The location is very dangerous and even the CVS locks up all the items and that includes even a bottle of water or pint of milk. I discussed this with the manager at CVS who warned me to be careful as the area was not safe. Next to the hotel is a tunnel which is full of homeless people which I do feel sorry for but if you walk past on the sidewalk they are very aggressive, threatening and dangerous. Due to the Formula One Grand Prix there was no public transportation and Uber was very expensive due to the fact that they had to go a long way around to get to the hotel. The hotel didn’t warn anyone about this and unless you’re fit enough and are prepared to walk in a dangerous area is going to cost you a fortune to get to the Vegas Strip. The staff I found were very unhelpful and had a couldn’t care less attitude bordering on rude. They will promise one thing and not do anything they agreed to do. I checked out of this hotel after 2 days and was promised a refund of 3 nights because I checked out early at 10:30am but the management changed there mind and refused to refund anything even though they could rent out the room to another guest. I would never stay at this hotel again and not because of the rooms as they are nice but due to the location and especially the dangerous area. In my opinion you’re putting your life at risk staying in this area. The hotel has no idea about hospitality. The Virgin name is being used but this hotel has nothing to do with Richard Branson or the Virgin Group.

This has to be the worst run hotel I’ve ever stayed at and I was a fool to book a stay here ,firstly the $100 per night incidental hold with no limit if anyone stayed 2 weeks it would be $1400 which is ridiculous and made worse that even if you wanted to charge to your room the choice of anywhere to spend it is minimal and it’s really like a ghost town and days after the Grand Prix with no buses running the only way to get to the strip without using expensive Ubers 4 times s day is to walk which I didn’t feel very safe doing ,the area is full of homeless people with a stinky tunnel right next to the hotel and you know your in a dangerous area when CVS over the road have to lock the milk away!! Finally the staff say one thing then do another and have a take it or leave it attitude. I would never stay here again even if it was free!

I have stayed more than three times at this hotel - every time after a tedious work trip. I stay here to the proximity of the airport but also the proximity to other venues. The rooms are always clean and very modern. Sometimes I get upgrade to suites based on availability, but even the regular rooms are accommodating. Their italian restaurant facing the pool area is delicious. I always recommend this hotel.

Dear Management, We would like to begin with an applause for you and your HR team for hiring the right people to represent your hotel. Our story began when we stayed two nights in October at your property and were thrilled by the quality and standard of the room. That wonderful experience led us to book another stay to kick off our Thanksgiving holiday in Las Vegas. Unfortunately, just before checking in, our car was broken into while we stopped at a restaurant. All of our bags, luggage, personal belongings, and family gifts were stolen. Needless to say, this was a devastating way to begin our holiday. Despite the shock, we decided to still check in for a quick shower and refresh before driving back home. When we arrived at the valet area, I ran inside to ask the front desk for tape to cover our broken window. The front desk kindly directed me to the bell service, where I met Aaron. He patiently listened to our story and immediately sought materials to help. Meanwhile, my husband was assisted outside by Mando and Rich. Together, the three of them worked with skill and compassion to tape up our window securely so we could drive home safely. We were deeply touched by their kindness. Mando’s creativity in sealing the window felt like artistry, and the genuine sympathy shown by Aaron, Mando, and Rich restored our faith in humanity during a very difficult moment. Their actions turned a heartbreaking situation into one where we felt supported and cared for. We want to give the biggest shoutout to Aaron, Mando, and Rich. They exemplify not only strong work ethics but also true compassion. This Thanksgiving, they are among the people we are most thankful for. If we ever return to Las Vegas, your hotel will be our only choice because of the humanity and professionalism we experienced. Once again, we are extremely appreciative of your staff and the kindness they showed us. You have truly employed the right people—those who work with both skill and heart. PS: After the window was taped up, we unfortunately had to abandon our booking and drive back home immediately. Sincerely, Harrison and Cam