W Las Vegas

Thought I would do an updated review, haven't stayed here for 7 years, it was a really nice stay. Per usual the rooms are really nice, 2 bathrooms ( 1 full, the other 1/4). Separate living and sleeping rooms. Very nice and calming decor. You can check in on phone and get keys yourself when you get there, really easy and quick. Attached to Mandalay Bay where there are lots of eating and gambling options. The vibe is very calm and not as crazy as the center part of the strip. All in all a really nice place to stay and play.

I am disappointed…. the rooms are very nice just like the photos. i was thinking of doing a five star review until the check out process. David and i woke up early and wanted to spent the rest of the morning at the casino. on my way to getting coffee i stopped by the front desk, i asked about a 1pm checkout she said it was 50 for 1pm and 75 for 3pm. i was speechless. almost 60 nights last year. when i got back to my room i tried the texting concierge. useless. i cashed in my tickets left at 10 and went to my next none mgm hotel early.

I am currently staying at W Las Vegas and having the worst hotel experience I have ever had in my life. This is actually the first hotel review I have ever written and I’m only doing it because this experience has been so terrible. Mind you, I have traveled a lot in my life (including to Asia, Australia, and more) and stayed in many four and five-star hotels. My last two trips I have stayed in Ritz Carltons, which both had amazing service and amentities. W Las Vegas also has many amenities but they will nickel-and-dime you for everything! For example, the two bottled waters and coffee pods that they leave over the mini bar fridge aren’t complimentary! I arrived at 10PM the other night after a long flight and opened one of the bottles of water. I found out the next morning they are $18 each! I have never heard of such a thing! Also, the front desk was very rude to me over the phone last night when I inquired why the MGM app was stating that late checkout was available (for a fee) for one of my family’s suites but the button wasn’t clicking. We were more than happy to pay the late-check out fee (as is standard in any hotel) that was advertised to us on the app but the front desk told me the hotel manager decided there will be no more late checkouts given, for this morning. When I asked for at least a 12:00 checkout I was put on hold and then was told “we have granted the 12:00 as a courtesy!”, in the most obnoxious voice I have ever heard a hotel employee use. It was like a moody, angry teenager! MGM should be embarrassed to have W Las Vegas associated with it’s name. I have stayed at other MGM hotels and always had pleasant experiences. I enjoyed the MGM in Springfield, MA so much I joined The MGM Rewards Program. But I am receiving no rewards of any kind (not even polite service) this trip ! The family member that is checking out today is attending a conference in a nearby hotel and I am thinking of checking out early and switching hotels- my experience is so bad! But I would likely be charged an exboritant fee to check out early. Afterall, they charge $18 for one bottle of water!

This hotel has a 5 star hardware but 2 star software. I would say it is a 3.5 star. First, the good stuff. The hotel has one of the biggest and more comfortable rooms in Vegas especially for families. The queen suite has 2 queens in a separate bedroom, a separate living room, and 2 bathrooms. We booked a 2 bedroom suite with a king bed room connected to the other side of the living room. The beds were very comfortable, and the bathrooms, tub, and shower were great. Yes, they charge for water and coffee but that is the norm in Vegas. I would say out of all the Vegas properties I have stayed at (Bellagio, Vdara, Aria, MGM), the W has the best rooms. Yes, the lobby is a little dark but everything else was excellent. There is a short corridor that connects you to Mandalay Bay and from there you can walk or take a tram to Luxor or Excalibur without ever walking outside. The self-parking is also covered and away from the elements. Now, for the bad stuff. The front desk is absolutely horrible. They need a new manager and a new system to manage the front desk. I have stayed at Fairfield Inns and other 2 star hotels with a most better and efficient front desk. Check in took 30 minutes even after I checked in online. Rooms were not available at 3:00 p.m. and a bunch of people were left waiting in the lobby. There is almost always a line at the front desk that takes about 15 minutes to get to someone. Also, every check in takes forever and the staff has to call housekeeping or the manager before rooms are allocated so every staff is on the phone on hold for a good 15 minutes before you can get into the check in portion. My key card did not work on the final day. It took me 3 trips down to the front desk and back to my room before they could get it right. Each time I had to stand in line for another 10 minutes or so. The front desk service is definitely a 1 star caliber for a 4 to 5 star hotel. Probably the worse front desk I have been to in Vegas. Vdara is twice as busy and I never had to wait more than a few minutes for them to check me in.

Fantastic stay at the W Las Vegas, which is already an upscale and first class experience before an extensive remodel to complete the transition from The Delano to the full W vibe, which will be a major journey as this is now the largest W property in the world. Fantastic staff, manager Darren did a masterful job juggling a completely full house. Front office staff Cesar and Alexandria, and Nicholas at the bell desk were all great. Skyfall is still happening and remains one of the most impressive views in all of Vegas. Very short walk to the neighboring Mandalay casino, and the W gym is really great, much much nicer than neighboring Mandalay Bay gym.