Waldorf Astoria Las Vegas

Fun spring break getaway. The pool area was so great and it's why we made the trip. Pastries at the breakfast spot were very good. The location next to the high end shops was fun. The room was beautiful with a great bathtub.

We usually were able to check in at 2 or 3 pm. Now is almost 4 pm and we were told that their normal check in time is 4 pm. Not a response that we expected from a Waldorf Astoria. Our previous stays several years ago were excellent. It appears to have gone downhill. The interior looks bright and nice but the service so far has been far not up to standard.

Absolutely incompetent employees. I have been a Hilton Honors member since 1999. I have never been treated with such unprofessionalism. Nice hotel and clean. Front desk staff overhaul is a must.

Having stayed at several hotels in Vegas, this was the best stay I have had so far. I found the beds at the Wynn to be more comfortable than the Waldorf (they were a bit sunken in) but the Waldorf room was quiet and hotel amenities were top notch: Nespresso machine in room, Aesop products, high quality à la carte breakfast, great spa, and central location. As a Hilton Gold/Amex FHR guest I was upgraded to a higher floor (though in the same room category). I messaged the hotel in advance to request an earlier afternoon check-in given I had a very long travel day, but was advised to pay for the night before to guarantee that (fair given it’s based on availability but still a surprising response instead of “we’ll do our best to accommodate based on availability” which is what I was hoping for an Amex FHR booking. Sure enough, an earlier afternoon check-in upon arrival was unavailable but the front desk agent offered a suite for immediate check-in at an additional charge, which I declined given it was only a few hours until check in time. The staff across every department were amazing; Spa staff - proactive and helpful, breakfast and rooftop bar staff - excellent, doormen, concierge and housekeeping staff, all very friendly. They were truly very kind and made it a very enjoyable stay. The only issue I had was with the billing at the end of the stay, some credits weren’t applied correctly and an incorrect minibar charge was assigned. That being said, I would happily return.

I have a but allergy which I alerted them to when we made the reservation. Basically they must make almost everything with nuts because instead of any variety I got 2 sandwiches with virtually nothing but a tiny bit of cucumber or avocado. No variety for dessert either 2 of the same. The deserts we got were good. The scones were excellent. The view and service were great but if you have a nut allergy expect very expensive bread instead of high tea. Very disappointing. We were there around 3 years ago and it was great lots of variety. We go for high tea regularly all over the world ( likely 30 times) and without a doubt this was the most disappointing high tea we have had.