Waldorf Astoria Las Vegas

My friend and I were gifted a points stay by my husband. We're so happy we chose the Waldorf! If you want an elegant, modern hotel and don't care for gambling (or smoke), this is the place. Service, food, cocktails are all out of this world. We loved Zen Kitchen for brunch and the adult pool, which has morning shade and breeze. Smash burgers at the pool were fantastic. You must visit the 23rd floor for cocktails at Hard Shake. What a view, and "proper cocktails" is right. Best girls' trip ever!

I cant understand how this property is still a Waldorf Astoria. I have stayed here twice and honestly doesnt hold a candle to other waldorf properties like Beverly Hills and Maui. Service is just ok. Rooms are old and oudated. The food at the couple of restaurants is mediocre at best but worst part is service. Upon check in, the lady in the front desk seem not very happy and didnt acknowledge our Diamond status. she obviously didnt read the notes on our reservation since she had no idea we were celebrating our 21st anniversary and were upgraded to a jr suite. She had no idea the representative on the phone gave us spa passes. She was started speaking very loud as how we paid our stayed "with poins", not true, we used a FNC that you earn after spending 30k or 60k on your hilton card. She treated us like we got the room for free and were an annoyance. Overall never staying here again, specially never for a special ocassion again.

We had booked a couples massage on the last day of our trip to Vegas. I must say that our experience with Laura at the spa was nothing but EXCEPTIONAL from A to Z. I get massages on every trip but Laura’s service was top notch. I highly recommend Laura for your massage. A++ we will definitely be back!!!!

Let me preface this review by saying that overall we enjoyed our stay, and that the staff was friendly, etc. Room service was delicious, especially my steak and eggs. Perfectly cooked, not at all fatty and delicious hollandaise sauce and steak sauce. Wish the side of "toast" was more than one slice, but it is what it is. Toiletries were excellent too. So, it was a good, albeit short stay. However, a Waldorf Astoria shouldn't be just "good", it should be extraordinary. My wife and I originally had booked a regular city view room but upgraded at check in to a Penthouse Panorama View Suite. The Suite itself was very pretty overall and had a great floor plan. Note, I believe there are two versions of this suite as the pictures online mostly don't reflect the floor plan of the one we received. This was a shame as we really wanted the freestanding tub in front of the window. And, while the bathroom did have windows, the (very large and nice) tub wasn't in front of it. Worse, the other reason we wanted this suite was the steam shower, to which of course the steam function didn't work. Another recent review mentioned disjointed decor, cracked/fading controls, and general wear and tear on built in furniture. This was absolutely the case here. Everything was beautiful but worn. There's a huge disconnect between say the lobby and 3rd floor which look very Waldorf and the rest of the guest room floor corridors, elevators, and the 23rd floor. This is one of those cases where if you are changing an entire aesthetic of a property you have to gut most of it. I feel like a lot of the issues here are a "Hilton thing". By this I mean corporate culture and a refusal to put the guest first but instead the bottom line. This is evident in a somewhat limited room service menu and hours and what we saw at the bar while getting a nightcap. While the staff was nice for about 10 or 15 minutes they were all huddled in a corner chatting, laughing and playing with something. As we had just come from MGM's Mansion, a place we make sure to visit everytime we are in Vegas, the difference in employee training is evident. While The Mansion bartenders chat with us (even give us a hug like old friends), they still make sure everyone is being attended to. Shouldn't have to sit with empty glasses for 10-15 minutes while the place is almost empty. As someone who has stayed in numerous luxury hotels in Vegas, including Four Seasons which is Waldorf's biggest competitor, I can say that again Waldorf is good, but not great and shouldn't be considered a 5 star property. It is, however, the best Hilton branded property in Vegas. Far far superior to that joke of a property Resorts World, which is an embarrassment to Vegas and Hilton in general. So if you have Hilton status and points, choose Waldorf or Hilton Club at Elara. I'd stay at the Waldorf again, if the rates were favorable. I'd recommend it to, but until management and or corporate invest the money and training needed to make it a true 5 star option, would choose Wynn, Four Seasons, and a few others first.

My overall stay was ok. That’s it - just ok. The rooms are dated (even though they did a renovation). The hotel incorrectly charged my room at the end of my stay. They applied taxes and resort charges even though I prepaid via the Hilton app. I had to show them the line item break down because they didn’t believe me. Their excuse was “not many people prepay” and “I didn’t know you could do that”. It’s in the Hilton app. If you do it in advance you can save up to 20% so I can’t imagine only a few people do it. They automatically apply gratuity to services that I wouldn’t expect to warrant one. I got a day pass for the spa facility and there wasn’t food/drinks. Nor was someone waiting on me. I wouldn’t be going back to this hotel. My advice is to pay careful attention to bill at the end. It didn’t live up to the Waldorf standards…