Waldorf Astoria Las Vegas

Great place to experience high tea after the Diana exhibit. Perfect outing with good friends in an elegant space overlooking the strip.

Having just stayed in 12 luxury hotels (Bel Air, Peninsula Beverly Hills, Four Seasons Palm beach, Faena Miami beach, Waldorf Astoria Park city, W Aspen, St. Regis San Francisco, Waldorf Astoria Vegas, etc) around the USA, I have a fresh feel to review these hotels with great comparisons. This hotel is the only option in Vegas if you truly want a secluded and private hotel, with no rush or crowds, and a modern luxurious design. The hotel was excellent in terms of design and location right by the main luxury shopping mall and the strip. Everything with in walking distance. However, the level of service was lacking. Room cleaning was ok, but not great as in the best hotels in the usa. Pyjamas were not put in place, shoes were not lined etc. We stayed at Waldorf Astoria Parki city right after and the level of service was so much better. Also when requesting a steamer by phone, I had to ask them again as it was forgotten. Also a room only includes 2 bottles od water per day. Anything more is charged. That is redicilous at a so called luxury hotel. The penthouse bar is excellent in terms of food and in terms of the views. The breakfast was quite slow even when half empty. There is only one breakfast restaurant, which might get packed if the hotel is full. Luckily it was not. The gym is excellent. So is the pool area. The pool area is one of the highlights of the hotel ans one of the reasons we booked the hotel. It has direct sun, attentative staff and enough chairs. If staying in Vegas, this and Four Seasons would be the only options if you want privacy and pescefullnes. I might try the FS next time, as this hotel did not quite deliver to expectations.

Thank you Aulani , Caleb & the rest of your absolutely amazing staff (Dante - phone reception, is so kind), the facility is central strip & is smoke & casino free . Love it!!! Not my favorite beds , but the ambiance kind of makes up for that , at this Live / Work - Condo / Hotel . The saltz for the bath are a huge reason I come back , the scent is absolutely gorgeous . Ty WA LasVgs❣️❣️

Let me start by saying, I'm not one to write negative reviews, at all. In fact, most typically when I read a negative review here, most notably for a luxury hotel, I wonder to myself, why didn't the guest simply find a manager, and ask for help? Why write a bad review when you could have just tried to get a remedy for your situation? My experience that way has been uniformly excellent, managers want to hear about things that aren't going well--and be given a chance to fix them for you. That's the very nature of hospitality. Well, there's a first for everything. My first negative review, as my concerns were completely ignored by hotel management--not one contact was made to me, although I initiated several myself. Managers were 'in meetings', promises were made about phone calls that never came, and I never spoke to anyone higher than a Front Office shift supervisor, not even a Manager On Duty, let alone the General Manager, or Assistant GM. While my unique problem involved a questionable billing circumstance, I will not focus my critique on that, as it is way too idiosyncratic to be helpful to other readers considering staying at this hotel. But, the fact that my concerns (bordering, honestly on pleas, as it involved a lot of money) went unaddressed, and in any specific way--this tells you a lot about the hotel's multiple problems. The hotel relies on its beautiful spaces, and thinks little of the actual guest experience. There is the undeniable feel of--we are here to generate revenue, and save costs. Some significant examples: 1) My stay was in early November. Every day was 80 degrees and sunny--perfect pool weather in Las Vegas! I came there, in part, for that reason. There are two pools--one is closed, and roped off as if I was at a Hilton Garden Inn. The other, much smaller pool is available--but with zero service--meaning no one setting up your chair, no food or beverages available (not even room service), or an attendant to ask if you'd care for ice water. Each day, I struggled to find an attendant to even set up the umbrella. It was almost comical to watch other guests try to do this themselves. I saw no evidence of an actual manager around the pool. In four days, not once was I asked if I needed anything. When I questioned this--I was told 'the pool was seasonal'. I'm not sure how the Fall in Las Vegas is out of season. But presumably the GM made this decision (for no there reason than cost, obviously), and didn't think--as the weather has been this way for a while now--hmmm, given we have every chair fully occupied by guests (as It was for two of the days I was there), maybe we should call an audible on that. I wouldn't expect that at a Hilton Garden Inn, but that kind of mindless decision making at a Waldorf Astoria, is problematic. Honestly if I'm the property GM, and I walked out to the pool on Saturday, and I saw 30-40 guests at the pool, I'd think "oh my, this is not good'. 2) The spa is lovely, except I was told that there is a fee to use the website advertised facilities (I think around $100 for just a day use, without a treatment, for hotel guests). One would think a $55 daily resort fee would at least partially cover this, but alas, it does not. While I received one complimentary use because I was in a high cost suite, BUT I was told I couldn't use the spa on Friday or Saturday (as they had too many outside of the hotel booked treatments). So when you're looking online at the spa, remember it's not there to serve hotel guests--it's a revenue generator for the hotel. I can certainly appreciate when a hotel spa runs out of treatment space, but refusing a hotel guest to even use the sauna, even if they pay for it? Seriously? 3) There are multiple cut-backs on food options. Again, the hotel website shows you three lovely restaurants--and they are--but they have inexplicable closings, and hours that were frankly hard to comprehend, other than again--rather than being there for the pleasure of the hotel guest, they are there to generate revenue, and cut costs. So, while Friday and Saturday seemed like normal hours, Sunday, Monday and Tuesday had closings, or limited hours. I liked, and ate most of my meals at Peacock Alley, which was open on all the days. But as the only food option for post-breakfast on Sunday and Monday, a limited bar-type service is inadequate. God forbid, it seemed, if the hotel 'lost money' by keeping open with limited guests. Frankly, this had the same feel of staying in nice hotel during the pandemic. 4) I'm a room service guy. This was the first time ever, I didn't order room service once in a four day stay! Why? First of all, there is a digital app (all good, if it was even barely functional). For example, there was no option to view the menu without first establishing a time for what the app refers to as 'delivery'--I was afraid I'd actually get the food as if it was from Caviar. Why? Because it was never clear where the food was coming from, and, in fact, I can only conclude the hotel itself does not have it's own (or has a severely limited), kitchen--room service appears to function off whichever restaurant appears to be open at that given time). Although I asked, there is literally, no printed dedicated room service menu--which may be because the food service is a moving target. I was given a menu for Zen Kitchen, and told I could order anything from there, but Zen Kitchen had severely shortened hours on Monday and Tuesday! As I said, the app itself was antiquated, and for example, allowed no options for special requests. This all would have been fine for a mid-level hotel, syphoning off of an embedded restaurant for its room service, but not a luxury brand like Waldorf Astoria. 5) I was in a two bedroom, and expensive, Presidential Suite. One of its many fine features included an actual kitchen. All good--except there was not one plate, piece of cutlery--just twelve or so literally empty drawers and cabinets. Thus, the kitchen felt like a prop, and given the age of the suite, had the feel, again, as if I was at a mid level hotel that indeed had a Presidential Suite, but it had not been attended to for many years. Moreover, I had to ask multiple times for it to be stocked, which left me with the impression, that the kitchen was not meant to be used--paid for, mind you--but not actually there for the pleasure of the guest. I can only assume, they are worried about paying for the stocking of kitchen items--yet another 'cost saver'. 6) Similarly, a hotel concierge reached out before my stay with what I now recognize as impersonal, pro forma emails, asking about special requests. I had two. One was toaster, as it relates to a food allergy. Not a 'sure' as a response, but rather a hard 'no'. They'd be willing to purchase one at my expense. This took multiple emails (each time with a different concierge), and when I finally asked how much this would cost me--they stopped responding. After asking again at the hotel a couple of times, magically they produced one. I had asked if they had a French Press for coffee--another hard 'no'. Not the biggest thing at all, but reflective of the hotel's image of service, but, in reality, not. 7) They checked with me about my arrival time--they seemed very interested in this detail. I had told them exactly when my plane was getting in, and when I'd be arriving at the hotel--I believe I arrived around 1/130 or so--not a crazy time to check in. Upon arrival, I was told my suite (of which they had many of that category) might not be available until 4 pm. Literally I was told, "I can't give you a specific time--it could be an hour, or could be three hours (even though the prior guest had left)". As happened multiple times, I had to be the one to say--but this is time I gave you--and then to be told, "oh yes, I see that..." How about start with an apology, and a 'I'll make sure housekeeping gets to that immediately'. To be clear, I'm not suggesting that hotels abridge their check in times to accommodate every guest--but don't ask me when I'm coming, and then not be ready to accommodate me in some way. To note, the unavailability of the suite was what led to the affore-referenced financial discrepancy/upgrade issue. In summary--this is NOT a luxury hotel. This hotel functions as if the Hilton Corp told the GM to contain costs in any way possible--and so pools are shut down, spa facilities are unavailable to hotel guests, restaurants are shuttered on slow days or times, kitchens aren't stocked with kitchen items, or told there is no room service on certain days between (I think) 3 am to 5 am. On the latter, I never heard of such a thing. In fact, I thought 24-room service is a standard for certain signifying luxury hotel accrediting bodies. Not the biggest thing, but this speaks to the larger picture. That is, this hotel does not function as a luxury hotel designed for the guest experience. Having stayed at so many luxury branded hotels in my lifetime, the guest experience should be seamless, in that things are happening behind the scenes to make you feel taken care of. If you recognize that you have many guests arriving at a certain time, you make sure there is enough housekeeping staff to accommodate this. When paying rates in the literal thousands, these hotels needn't worry about saving a few dollars in these ways. Sadly, this hotel wants it both ways. When it was the weekend (and the hotel was busier), I was told 'housekeeping is busy cleaning other rooms', or 'we had big order before yours (for kitchen supplies)'. When the hotel is presumably less busy, they want to limit restaurant options. This hotel is not here for you, the guest. Great luxury hotels serve the guest first, knowing, in the end, this will serve the bottom line. The bottom line is the sole driver here, and the guest is a mere contributor to it. There are two true (non-casino) luxury hotels in Las Vegas--the other being, the Four Seasons. I gave the Waldorf a shot, and deeply regret it. I've stayed at the Four Season Las Vegas many times, and I assure you, these two hotels are worlds apart.

Elegant, tranquil hotel. I had to come to Las Vegas for work and wanted luxury hotel with a smoke free non casino experience. The service was excellent, The rooms are well appointed and clean. Beds are super comfortable. Room service was exactly what you would hope for (white table cloth, ice water, great coffee delicious food). I’ve stayed at the Venetian (tacky, smells of smoke), and Four Seasons (also lovely, rooms less luxurious) I would definitely stay here again.