This hotel is perfect if you want to find as quiet and calming of a retreat right on the strip as possible. For that reason, I will always stay here when I’m in Vegas. None of the intolerable casino smoke and hordes of crowds but right next to them if you want to engage. The rooms are very tasteful and elegant with spectacular views of the strip. The 4 stars mainly reflects the relative lack of dining choices, the small pool area, and the fact our do not disturb spontaneously would turn off which lead to some near misses that would’ve been… suffice to say, awful.

The Las Vegas Waldorf Astoria is a monumental deal for Amex Platinum cardholders who are also Diamond HHonors members. Amex Aspire cardholders benefit as well. All benefits stack. Start with the $200 annual hotel credit for prepaid stays through the Fine Hotels program. Booking through the program earns a $100 property credit, a daily $60 breakfast credit total for two people and a 4 PM late checkout. The latter is unheard of for Hilton family properties. And housekeeping was not banging at the door on the last day, either. Diamond members then enjoy an additional $50 per day for food and beverage. The Amex Aspire offers a $200 credit spent at resort properties twice a year. Had to create a spreadsheet to track our daily spending to make sure we exhausted the $520 credits over our two day stay. Fairly easy to do given the prices in the main restaurant. All of that said, we certainly enjoyed the property. Excellent service at the pool without the upsells common at other Vegas properties. Complimentary sunscreen and the ability to move umbrellas were nice touches. Nice that we didn’t have to endure booming music, either. Room was quiet and the blackout curtains did the job. Never saw the courtesy car and were told it would be a 90 minute wait to use it since it may not be reserved in advance. The restaurant service, cuisine and cocktails were excellent. Every server went the extra mile. Roses on Mother’s Day were appreciated. Very happy to stay at a non casino hotel without all of the accompanying nonsense that pervades those properties.

Stayed here for a weekend. Service surpassed our expectations. We arrive very late in the evening so we werent assigned to a high floor but we got upgraded to a bigger corner room overlooking the city. Hotel was clean and staff are friendly and corteous, easy to talk to. Had breakfast at zen restaurant and food was delicious and service was excellent. If you prefer a quiet hotel with no casinos and smell of cigarettes this is an excellent place but just was stones throw away from Aria, Vdara or Bellagio. All in all we loved our stay here and we’ll definitely stay here again next time we’re in Vegas.

In Vegas for a conference that was taking place at this hotel. Guys at front door are good, told me about the free shuttle to places along the strip, and shuttle driver good, returned my phone which slipped out of my pocket during the ride. Gym is decent as are the lap pools. View was ok, not as good as Wynn Encore where I last stayed. I could see Park MGM, Aria and the canyons in the distance. But the low rise parking lot and another low rise container looking structure kind of ruined the canyon views just beyond. Elevators and corridors have a darkish theme, where you feel like someone should switch on more lights. Room was ok. Not as spacious as Encore but comfortable enough. Biggest drawback is that you can hear doors in the hallway opening and closing all the time. That’s annoying. They need to fix how the doors shut to dampen that noise. Housekeeping needs training. They clean ok. But they simply do not respect the do not disturb sign. On my first day, she knocks and then tries to open the door and was surprised when I opened it. She couldn’t explain why she tried to enter despite admitting she saw the impossible to miss red light is on. I wondered if she was up to no good so reported it to front desk. The manager texted me and said he will call me to speak but never followed up on that so we never spoke. On my last day, I got a late check out to noon from the standard 11am. A few minutes past 11, housekeeping again knocks and opens the door. Maybe this time she is wondering if I checked out already despite the do not disturb lit up. But if the red light is on, it’s common sense to call front desk and find out if guest is still there or not. For a tier 1 brand hotel, this is sloppy at best, suspicious at worst. And the manager not following up to speak with me shows amateur hour on full display. At the price point, I would go with Encore any day of the week unless you need to attend a function at the Waldorf itself.

I was due to stay at the Waldorf Astoria for a two night, three day stay. Something unexpected and horrible happened, so I reached out to customer service to resolve and salvage what I could of my reservation. For this to be rated a 4/5 star hotel, the customer service that I received from Crystal (guest services support to the front desk) and David W (assistant hotel manager) was not only condescending and unprofessional, but it was the worst hospitality experience I've ever had. They spoke to me like i was beneath them, uneducated, and could not understand simple policies (none of which I asked them to reiterate). They both cut me off mid-sentence and overpowered the conversation. I felt uneasy, uncomfortable, and unappreciagte as a customer. I asked to speak to David because of Crystal's lack of professionalism and honestly his was more worst. I very rarely do this, but please DO NOT book here based on the lack of customer service, alone. There are hotels, stays, and properties that actually value their patrons and Waldorf Astoria Las Vegas, from my experience, is simply not one of them.