Wynn Las Vegas and Encore

We stayed at Wynn for two nights while seeing a show at Sphere; Wynn was cheaper and offered a better resort credit deal than Venetian / Palazzo at the time of booking. Having always heard about Wynn’s high standard of customer service and the property being a cut above the rest, it seemed like a no-brainer pick. The other member of my party described our experience as “upscale but problematic,” which pretty accurately sums it up. To start with the positives, the property is gorgeous and has the wow factor when you enter the lobby. The tile work is stunning and unique details (like the carousel, for example) make the property stick out. The room was nicely designed and the bathroom layout in particular felt quite posh. We had concerns about how far the walk would be to center strip area, as anyone who’s been to Vegas before knows the hotel next door somehow ends up being a 20 min walk, but it really wasn’t as far as expected. We took advantage of the resort credits for dining and while the quality of food everywhere we went was fine, it wasn’t anything special. The downsides largely focused on the condition of the room and customer service. While some staff was nice, service was inconsistent. At the start of our trip, we called down to check on the status of our luggage after a lengthy wait and found out that the front desk agent had never called it in despite taking our ticket. Once our luggage was finally delivered, the bellman asked if we had questions about the room and if he could show us how to use anything; I asked one quick question about how to access Netflix and was immediately told I had to reach out to engineering. Furthermore, we had an issue with an accessibility accommodation throughout our trip (something I had reached out about beforehand and was assured by hotel staff was not an issue) and while it did ultimately reach a resolution, it required multiple trips down to the front desk with apathetic responses from agents that assured me I would hear from a manager soon (I never did) and reaching out to customer service after checking out. The room had some signs of wear, which were most noticeable in the bathroom. The showerhead wasn’t the easiest to turn on, and once it finally came on it would shoot outside the door all over the wall and floor. Being that the wallpaper in this area was already curling off the wall, I’m guessing it’s been an issue for quite some time. Overall we had an okay experience at Wynn and while we would consider returning in the future, our expectations would be a lot lower. Wynn is worth it if you get a good deal, but absolutely not worth the premium tag they often charge.

I had one specific negative experience that I’ll detail before the overall review. I set out $40 on top of one of my suitcases to tip the bell hop who was taking my bags down (had 5 heavy bags) from the room at checkout. He apparently grabbed that $40. Then when I couldn’t find that tip money I had pulled out for him, I asked him if I’d already given it to him. He said no. I then gave him another $40. After he left I searched the room for it and couldn’t find it anywhere, then remembered I had folded it up and put it on top of one of the suitcases. I’m about 98% on this. Told another bell hop down at valet what happened—my purpose there was to bring it to the attention of management bc if someone is willing to do that, he shouldn’t be trusted with bags, or be employed at a casino resort. The guy I told blew me off, which is maybe understandable bc he probably thought I was fishing for reimbursement. Then I also told the guy who loaded my bags into the Uber. He half blew me off. Then after I gave him $20 for loading the bags, he said he’d tell someone about it, which I appreciated. However, he called me “buddy” as he was saying it, which I think most men would agree is unacceptable for a valet to call a customer, especially for a younger person to call a middle-aged person. (You just don’t call another man “buddy” unless it’s intended to show disrespect—whether consciously or subconsciously.) Spent probably $25k-$30k at the hotel. ($13k on the room, another probably $9k-$12k on food and drinks, maybe $1000 on cash tips, then an unknown amount at the casino, plus the spa, plus the IV hydration place.). $40 isn’t much in the scheme of that trip, of course, but it’s one thing to be a willing fool, which is the essence of spending time in Vegas. Being treated as an unwilling fool by that bell hop was disappointing. My experience with the bell hops until that Sunday check out was extremely positive. The Wynn seems to be among the nicer, classier places in Vegas. The smoke smell on the casino floor is unbearably strong at times, and I’m surprised they don’t pump fragrance in to cover it or otherwise figure out a ventilation solution. (Seems like they could afford smoke-eater ashtrays or hidden air purifiers—something.) At the buffet the “endless” drinks are metered out via painfully slow drink service. Objectively the buffet is good, but it feels cheap. It might be the style of tables/chairs, or maybe the slow drink service spoils it. (The slow drink service is clearly purposeful so that you only get two drinks over an hour or so, which means you save maybe $3-$5 off just ordering them individually.) Breakfasts ran about $200 with tip. Lunches and dinners ran around $450 with tip (for two people). It’s possible to be more conservative, with some entrees at $25-$40 and drinks around $20-$25. Appetizers are at entree prices and there are plenty of luxury options available. We saw the Awakening show twice—it’s phenomenal, don’t miss it. The Spa on the Wynn side was first class. Having the IV hydration place on site is nice, though it runs about $500. The Encore side casino and restaurants seemed a bit depressing with the exception of Casa Playa which had a great vibe. The shops are high end and staffed accordingly with great people. Staff overall at the restaurants, bars, casino, general floor staff, and registration leaned towards exceptional. Maybe the Sunday bell hop crew goes in with negative expectations for the Sunday checkout crowd. This was a combo conference-wedding-birthday-vacation trip, so I was there for two weeks. That’s too long. Vegas seems to be more of a 4-5 night kind of place. I’d probably stay elsewhere next time. Likely won’t be back to the Wynn. It’s fine. For the money, the buffet experience, the one bell hop, the smoke smell, and a couple of inexperienced hostesses at Pisces spoiled an otherwise good crew and place. That seems unreasonable to say out loud but at $3k/day, expectations run high.

Rose The floor supervisor in the high limit room was very rude to me very dismissive and disrespectful and caused damper on my beginning of my trip. Unfortunately, she set the tone for the trip she should be reprimanded or fired. I've been going to the Wynn as a loyal customer since 2010 and she really ruined that for me. I also reached out to management. They did nothing except a canned response and half "apology". Rose should be retrained on how to treat while paying customers. Horrible service from Rose. Zero out of 10 stars will never come back. I will only go to Cosmopolitan or aria for excellent treatment. They could learn a thing or two from MGM properties.

Extraordinary hotel! Flawless service and great location. Choice of excellent restaurants. Beautiful pools.

Wynn Las Vegas stands out as one of the most refined and visually impressive resorts on the Las Vegas Strip. From the moment guests enter the property, the attention to detail becomes noticeable through the elegant floral displays, well-maintained gardens, and sophisticated interior design. The hotel creates an atmosphere that feels upscale while remaining welcoming to a wide variety of travelers. Guest rooms are spacious, comfortable, and thoughtfully designed, featuring modern amenities and large windows that provide views of the resort or surrounding city. Housekeeping and guest services are typically efficient, helping visitors enjoy a smooth and comfortable stay. The casino, restaurants, retail areas, and entertainment venues are conveniently integrated into the resort, making it easy to spend an entire day on property. For travelers seeking a premium Las Vegas experience, Wynn delivers a strong combination of comfort, service, and convenience. One of Wynn's greatest strengths is its ability to provide a complete resort experience. Dining options range from casual cafes to fine dining restaurants, allowing guests to find something suitable for nearly any occasion. The common areas remain remarkably clean and well organized despite the constant flow of visitors. The resort also appeals to business travelers and convention attendees because of its professional atmosphere and reliable service standards. Guests looking for relaxation can enjoy the pool areas, spa facilities, and carefully maintained outdoor spaces. Those interested in shopping will find luxury retail offerings conveniently located throughout the resort. Entertainment options, including shows and nightlife, contribute additional value without requiring guests to leave the property. The overall experience feels polished and professionally managed from start to finish. The primary consideration for many travelers will be cost. Wynn positions itself as a luxury destination, and prices for accommodations, dining, and entertainment often reflect that market segment. Budget-conscious visitors may find better value elsewhere, though they may sacrifice some of Wynn's elevated atmosphere and service quality. For special occasions such as anniversaries, celebrations, or memorable vacations, the resort can be a worthwhile investment. Even visitors staying elsewhere may enjoy exploring the property because of its architecture, gardens, restaurants, and entertainment offerings. The resort successfully balances elegance with accessibility, avoiding an atmosphere that feels overly formal or exclusive. Overall, Wynn remains a flagship Las Vegas destination that continues to set a high standard for hospitality, presentation, and guest experience.