Wynn Las Vegas and Encore

Our day was very enjoyable. We had the pleasure of meeting Michael who was helping out at the front desk. He was an absolute gem. Made our stay all the worthwhile.

Terrible experience at the Wynn Tower Suites. So I’ve stayed at the Wynn manu types it had very good experiences. This time I upgrade it to the tower suites unfortunately it was a terrible experience. First, the check in - the check in at the main counter (by accident , rather than the tower suites) was very poor because the gentleman at the check-in encounter was patronizing, and not helpful. For example, he didn’t explain any of the benefits of the tower suites.. we then went to the concierge at the Tower suites who also was very unhelpful. We then went to our room which looked exactly like the room that I had when I was not at the Tower suites. Ie zero aesthetic upgrade. I learned that there was no free coffee at the Tower suites lounge as I had expected. Also, people were permitted to smoke cigars in a certain. Are you at the Tower suites lounge, despite no physical demarcation, which was brutal for my allergies. When I attempted to check out the private pool area on the evening that we checked in the security almost jumped me instead of just letting me know that the pool area closed after a particular time. There was no turnover service as advertised. And there were dogs everywhere !! One fellow in the tower suites had 2 leonbergers (these dogs were beautiful but over 150 pounds each). I love dogs, but I have a severe allergy to dogs and my allergic asthma was horribly triggered. And I know that there would be dogs everywhere in the tower suites I would not have booked ! All in all, there was really no point for me to upgrade to the Tower suites as there was zero advantages and significant disadvantages such as the dogs (pugs, small dogs, leonbergers) at the cigar smoking, and again as mentioned, the room itself looked identical to the non-tower suite room, despite the additional price that I have paid, also it was loud. I could hear noise from the hallway as well as noise from this strip. Housecleaning was good (like usual), breakfast at the café or in the lounge was good but extremely expensive, the coffee and the tower suites lounge was absolutely terrible, (although the service at the bar was very good) . All in all, I returned with a poor sleep over a five day period, the terrorist suites pool was very nice, but there were a lot of really loud children in the pool on both days , the dogs and cigar smoking caused me to be extremely stuffy and wheezy and as mentioned, the check-in staff was very poor at the concierge was extremely unhelpful. In summary. Its my last stay at the Wynn!

Jasmine at check-in just overwhelmed our experience. She was so accommodating and made us feel like we were her most important people of her day! The Wynn tower suites cannot be exceeded on the strip… pool, separate entrance and class. You just feel like royalty and that you’re on another planet when you are here. Been staying here 20 years.

We generally really love the quality of the Wynn. The hotel is kept very nice. I just have one grip that I’ve been meaning to tell the hotel for many years now. The so-called tablet remote in the room is the most annoying thing to use and should be definitely changed ASAP. It’s heavy it’s a bulky. It’s hard to see what is on the television with the guide because it doesn’t move right ever. It’s quite terrible for a remote for the television. I guess if it was just to order room service or look up restaurants, etc. then OK but as a remote for the television, it is ridiculous heavy and very annoying.

Very glam hotel , the rooms are insane!! The bars are gorgeous & staff are all really friendly & nice. The hotel decor is amazing and attention to detail is noted. The location is perfect to the strip, I would definitely stay in this hotel again and do more of their restaurants. Cant comment on the buffet as we didn't attend due to the queues we saw but it looked good. Only cons: -wish there were more chill areas to sit without having to pay for drinks, e.g. while you're waiting for taxis. -Cant use your own mini bar to put your own drinks in, have to request a mini fridge? which is odd -Wish the hotel had some more affordable options which other hotels do offer, I get it is mainly luxury however. -Pool opening time, 9am is quite late to open a pool, never seen this before. We did struggle one day to get a bed but its obvious the staff make an effort to remove towels which is good. -Having to tip for a hotel to keep your bags, this may just be a normal thing in America but its normally standard free practice to not pay for luggage to be held for a few hours.