Wynn Las Vegas and Encore

The hotel’s nice decoration, large room, friendly staff, and excellent food and restaurants made for a great experience. I’d love to return.

The Dream Lights was definitely anticlimactic. The Parasol Bar was the save to the light show. We enjoyed a flight of champagne and lobster rolls. The Parasol Bar gets a 5.

Extremely loud party music with pounding bass from the XS pool continued until 4:00 AM. Despite complaints, management took no action. If you’re looking for peace and quiet, Wynn/Encore is not the right choice.

The rooms at Wynn are overdue for an update, and the customer service is quite disappointing. It no longer feels like a five-star resort; instead, it resembles a three-star establishment.

We stayed in a 2-queen with sofa suite on the 28th floor, and overall had a very enjoyable experience. The room was spacious and comfortable, and every staff member we interacted with was kind, professional, and genuinely helpful. The food options were excellent. If you’re traveling with kids, Charlie’s Sports Bar is a great option — the food was very good and family-friendly. We also tried the buffet for breakfast, which was amazing and definitely a highlight of our stay. That said, there are a few things future guests should be aware of: • Billing issue: I purchased tickets to the show “Awakening” directly at the box office, but the hotel later charged me again for the same tickets. I had proof of payment from my credit card company and was asked to complete a dispute form. I’m confident it will be resolved, but guests should double-check all charges before checking out. • Check-in experience: The check-in line was very long, and there were not enough attendants assisting guests. There are four self-service kiosks meant to speed up check-in and check-out, but unfortunately none of them were working during our arrival. • Smoke ventilation: Although our room was on a higher floor, there were moments when smoke smell entered the room, likely due to casino ventilation. The casino ventilation did not seem strong enough to clear out the smoke, and at times it was difficult to breathe. The pool was closed due to weather, which was understandable but still a bit disappointing. Despite these issues, the positives definitely stood out — especially the staff, food, and room comfort. With better attention to billing accuracy, check-in staffing, and smoke control, this would be an outstanding experience.