Wynn Las Vegas and Encore

Visited here to have a look around and admire the grandness. It’s a stunning hotel and the casino area is fun with lots to do and restaurants etc. We had a little gamble, but didn’t win much

Service was absolutely superb. The only (minor) inconvenience was the line a check in, but Wynn has a person to talk to you while you wait! We booked a tower room through AmEx FHR and got upgraded to a suite. We didn’t get much a the strip view we had hoped for (lower floor), but the suite was huge with a sitting room, bedroom and giant bathroom. We ate in the steakhouse - service was magnificat, and we got the terrace view table we asked for ahead of time. We had breakfast in our room, which was also excellent. No complaints and will definitely be back.

Best place to stay in Las Vegas. If you want to have a quiet drink with friends the best bar in the hotel is the ‘Overlook Lounge’ - simply go find a comfy seat with friends and enjoy the brilliant service - cocktails or the local Wynn draft on tap are nice options!

The hotel itself is stunning and the beds were extremely comfortable — genuinely one of the highlights of the stay. However, the arrival experience was frustrating and check in took almost 40 minutes. My pre-arrival requests weren’t reflected at check-in despite calling the hotel in advance to inform them. Then, there was confusion about my reservation being at Wynn vs. Encore, and I was assigned a low-floor room at the Wynn facing the nightclub. Moving to a higher floor was another $90 per night (which seemed excessive after paying $600+ a night). I was also told that King rooms are usually quieter, but for some reason switching from my higher-priced two Queen room to a King would still require an additional charge. Beyond that, service throughout the property wasn’t particularly memorable. Given how massive the resort is, most interactions felt transactional — no proactive assistance with bags at arrival/departure, forget coffee machine there wasn’t even a spoon in the rooms (was told by room service to go downstairs and get a plastic spoon!) and overall less attentiveness than I’ve experienced at most 4-star hotels. There were erroneous minibar charges on my statement as well, which to the team’s credit, were removed quickly once I brought them up. But the breakfast buffet spread was impressive and the staff there were great. Beautiful property, very comfortable rooms — but for this price point and brand positioning, I expected a more seamless and polished experience.

We’ve stayed at the Wynn and Encore multiple times and have always had a pleasant experience. Nice pools, not a sloppy crowd, and good restaurants. Shoutout to Kirna at the front desk for being so nice!