Lausanne Palace & Spa

Lausanne Palace has been my go to place in Lausanne for several years now. And there’s a good reason, why i keep coming back. The staff is great and very personable. The services are just what you need. And the location puts in the middle of Lausanne. And lastly, Nico (my Labrador) is always welcome.

The hotel is in a great location. Do not be fooled by the map. City center is away from the lake, so you want to be up the hill for all your shopping and eating needs. The staff is fantastic - the concierge recommendations were perfect. Best stay we had in a 9 day trip to Switzerland/France. You are going to pay more for the quality of this hotel. If you can afford it, do it. Get a lakeview room - you won't regret it.

We arrived early so our room wasn’t ready. But they graciously held onto our luggage until our room was ready. We walked around town for a while and had a bite to eat. When we returned to complete the check in process we were pleasantly surprised to learn they had upgraded us to a one bedroom suite with a lake view. The accommodations were incredible! Every detail was pure luxury. All of the staff members were very gracious and genuinely cared about your stay at the palace. They truly go above and beyond. I would highly recommend staying here if you visit Lausanne, Switzerland.

We are a group of five couples who are staying in this hotel for four nights. We had a very good experience during our day. However, on the morning of our checkout, we lost a purse containing a lot of money. We repeatedly checked with the hotel, but they could not find it. We have written multiple times to the hotel to confirm so that we could file a police complaint. However, they did not respond to our emails. Now we are leaving and have not been able to file a police complain. This is unexpected from hotel of this type.

This is the worst experience I have had in Europe. Beware the air conditioning may not work. We spent 2 nights and reported it on our arrival. They said there were no other rooms available and no technician available on Sunday. On Monday no one cared. This the first time in Europe I have felt diminished by the staff. I could tell they felt I was a petulant American who annoyed them. Try sleeping in 80 degree room and you will be so happy to pay the price of the room. As a member of the Tauck tour this was way below the other properties we have been in France and Italy. I think they are taking Americans for granted. I feel like a rube. I you make the mistake of staying there go to the room first to make sure ac works. This is the treatment I have always feared on my travels in Europe. We should just stay home and stop annoying them. Should have gone to Alaska