Lausanne Palace & Spa

We stayed in one of the suite (lake view). The room was great. But what is greater in this hotel? The staff. Make you feel home. Everyone was great, without exception, from the first call to book, to the reception, or the cleaning staff as well (giving the little chocolates), or the handwritten letter to welcome us (great attention). The staff prepared us a wonderful surprise in the room (champagne cakes, and fruits!). When the staff said “tell us anything you need”. They did it for real. One of the best stays that we’ve had in Lausanne. + Swimming pool great + super nice staff + location + Room / bed quality + Service Highly recommend. That will be our new place to stay now when we will come to Lausanne.

We wanted to spend our anniversary somewhere different and special. The hotel was so genuinely warm and welcoming. Enjoyed the dining venues and spa. The best part was the view from my room. Stunning views of lake Geneva and the Alps. Breathtaking. I would highly recommend this hotel.

This is a wonderful hotel with truly exceptional staff. Emma is a great representative for this hotel. She went above and beyond in providing great service.

I rated this highly hotel average because this hotel missed its mark in so many ways. I travel a lot to high end hotels and this hotel does not have the attention to detail that you would expect. The people who work here are so nice but the rooms need renovation and attention to detail. My room had so many issues that were not addressed: water didn’t drain in the sinks, lights didn’t work, wall thermostat broken, no USB plugs to charge your electronics, the housekeeping service forgot to pick up dirty towels, etc. When I addressed these items, they upgraded my room but still you would expect more from this level of hotel. There is a breakfast buffet in the morning not it’s just okay. The positive aspects of this hotel is that it is centrally located and has a view of the lake. It’s also a beautiful place. I would stay here again but I would make sure I got a better room with no issues.

This is a “classy” hotel that is run quietly and efficiently without snobbery or pretentiousness. What a pleasure to stay there. The staff can’t help you enough and the service is impeccable! This is not your everyday hotel and, as you would expect, it costs a little bit more than your typical hotel but it is worth every penny. Superb facilities and restaurants- can’t fault it.