Grand Hotel Victoria Concept & Spa

A truly extraordinary hotel overlooking Lake Como. From the welcome and efficient check in on arrival I struggle to fault anything about our stay. Our suite was so comfortable (with a bonus lake view that we hadn’t booked) and the most incredible bed (we both commented on the quality of our sleep). The staff were without exception, friendly and attentive. And the spa is so special…albeit I am not a regular spa goer !! It was my wife’s bday during our stay and the hotel went out of their way to mark the occasion including a cake at breakfast. Our evening meal at the Lago restaurant was v good indeed…expensive, but a high quality meal. I can’t recommend this hotel highly enough !!

My review is for the restaurant specifically. I am pregnant and was feeling dizzy and faint. The amazing hostesses got me a table in the AC right away and alerted the manager. Miguele was our server and gave us the most stellar service I’ve ever experienced. He even brought over a handheld fan since I was feeling hot & faint. The food was incredible too, of course. But what really shined was the service. They truly care about their guests here. Thank you to all of the staff, but most importantly, our server Miguele!!

Wonderful experience, fantastic staff from start to finish - from car drop off to sommelier, all were out of this world. Great breakfasts, fun lunches on the lawn and really good dinners. Great location in the middle of Menaggio with a 2 minute walk in to town to soak up some atmosphere.

I wanted to give this hotel 3.5 stars, but that's not possible and I thought 3 stars was too harsh, so I landed on 4. The pros: The service is top notch. Impeccable. Concierge was incredibly helpful (got us a last minute boat tour on the exact boat we wanted) and every employee we came across at the hotel was helpful and considerate. You don't go more than 30 seconds standing around waiting for someone to make sure you need help (not in an annoying way, in a perfectly helpful way). The room itself was well appointed and a good size. The hotel itself is new and modern looking. Cocktails were delicious The medium: The food at the restaurant was pricy and middle of the road. The filet was expensive and couldn't have been more than 4oz. Service at the restaurant was excellent. The breakfast selection is great - amazing pastries and the fresh orange juice is probably the best I have ever had. The bad: The view. We had the "Exclusive Suite Lake View" room which supposedly is one of the best views in the hotel. The room is set quite far back from the lake and the majority of the view is the back of the hotel which houses apartments for full-time residents of Menaggio. Those apartments have a direct line of sight into the room, so any time you walk out of the bathroom (i.e. after a shower), if your shades are open, you are completely exposed. It doesn't feel "exclusive" at all. Also, when you wake up and open the blinds you are getting a view of an apartment building rather than a lake. For the price of the room you should be on top of the lake and have total privacy. So, while I would definitely stay here again, I would not spend the extra money on the lake view rooms

This hotel was pure magic — now that we're home, I still find myself dreaming about going back. From the moment we arrived, everything felt elegantly appointed, right down to the smallest details. Our room was huge and beautiful, with a stunning view of the lake, and the property strikes a perfect balance between modern and classic — the best of both worlds. The gala and fireworks were absolutely spectacular, and the spa was unreal — I could have spent the entire day there, and the deep tissue massage was fantastic. We also loved that Menaggio was quieter than Bellagio, with such a charming, cute town to explore, and the beach club was a huge hit with our two kids. What truly made the stay unforgettable, though, was the staff. General Manager Mr. Schmidt and Manager Lorena went above and beyond, and a wonderful woman at the concierge desk (I wish I'd caught her name!) jumped in right away to help me arrange a boat trip I'd forgotten to book — same day, no hassle at all. We cannot wait to come back.