Grand Hotel Victoria Concept & Spa

We stayed at this hotel earlier this month. To start with the positive, the staff is first rate. They could not have been nicer or more helpful. The hotel is set on the lake and has lovely views from the front lawn and restaurant. Our room was another story. This hotel is over the top in using technology for everything. You have to use a keypad for every function. It took several tries to figure out the lights and curtains. The bathroom faucet was ridiculous. It was activated by a sensor and the water would not stay on. There was no hand soap by the sink. I guess you are supposed to use bath gel. A hotel of this caliber should have two sinks in the bathroom. Finally, the bathroom floors are marble. Talk about slippery. The room was absolutely utilitarian. Three hard chairs to sit on and one desk. We had a view of a gravel roof and construction crane. The bed was very comfortable though I assume there are nicer rooms which have better views and charm. The spa is beautiful but there are so many rooms that just seem gimmicky. A room with a moss wall for example. We could never get the jets for jacuzzis to stay on more than 5 minutes. We did not have any treatments, so I can't speak to the quality of those. Overall, I would much prefer a hotel with more charm and less technology.

Attention to detail.First class spa.Staff were very attentive & always ready to assist.Hotel is fresh and modern excellent location and facilities. The breakfast buffet was outstanding so to the dinner/ restaurant. We cannot fault anything about this hotel. It sets a new standard that other Hotel/Spas should try to emulate. Nothing was left to chance from welcome drink to farewell drink. Greeting us at reception with a smile. The Spa is one of the best experiences available with saunas, steam rooms, Kneipp Path and hydrotherapy pools and showers, Himalayan salt cave and even a living moss room. This has now made us realize how much other locations including Lefay in Lake Garda need to pick up their attention to detail. Five stars is not enough!

We spent a wonderful stay at Grand Hotel Victoria ! Everyone at the hotel was incredibly attentive and made sure our stay was perfect from beginning to end! We will definitely be back. Thank you again, it was fabulous!

Blown away by this hotel. The staff were wonderful. The spa was amazing! The room was spacious and beautiful. The breakfast was incredible. We will definitely be back!

Location is nice by the lake although there is a road between the lake and hotel premises. Check-in is quick and efficient, and all service very friendly, nearly overwhelmed. Modern spa building is behind the “old” hotel, and some of the rooms is there. Our room was spacious, big bathroom with an excellent shower and very wide and good bed. Lights and curtains were centrally remote controlled. Valet parking was included in the room price. They also had a recharger for an electronic vehicle, but I was not asked whether I would have wanted it to be recharged. Otherwise this hotel should be rated 5 stars, but unfortunately the dinner was not very good. It was not bad either, but not at the level I would have expected of 5 star hotel. Breakfast was quite standard.