Miraval Berkshires Resort & Spa

We had a great time. Attend the pottery, pasta making classes, and yoga. It was all good and I think it was worth for money. Also, we did deep tissue massage as well and the experience is good overall but the skill level depends on the employee's individual ability. We are definitely coming back! :)

Overall, I had a wonderful experience at Miraval Berkshires. Everything felt serene and restorative until the day before my departure, when I experienced an unfortunate and upsetting incident at the Harvest Moon restaurant with an employee whose name, I believe, was Misty (or Mitsy). While dining alone, I was journaling quietly on my phone as I waited for my lunch. I fully understand and respect that Miraval promotes a “phone-free” environment; however, I had been previously informed that using a phone or iPad for journaling or note-taking was permitted. I had done so throughout my stay without issue. I also noticed other guests at the restaurant doing the same. When my food arrived, I was finishing a thought in my journal before eating. The employee approached me abruptly and told me, in a very harsh tone, that I needed to put my phone away. I immediately apologized and explained that I was journaling, not using my phone for calls or messages. She then raised her voice, stated that it was prohibited, and claimed other guests had complained before walking away. Moments later, as I was still trying to wrap up my note, she returned, grabbed my food from the table, and told me to leave—again raising her voice and saying I was “violating the contract” I had signed upon arrival. I was shocked and embarrassed by her behavior. Her manner was unnecessarily rude, disrespectful and humiliating. I attempted to speak with her afterward to clear the air, but she refused, saying she had nothing to discuss, and walked away without an apology. I was so upset that I asked my server to pack my food to go, but I ultimately lost my appetite and left the restaurant in tears. As I was leaving, the host and another staff member at the entrance—who introduced himself as Dave, the restaurant manager—noticed my distress and kindly asked if I was all right. I explained what had happened, and he was very understanding and apologetic. He acknowledged that the way Misty (or Mitsy) handled the situation was inappropriate and assured me that this was not how such matters should be addressed. He also mentioned that the night before, they had dealt with a guest who was watching videos on her phone, but that journaling quietly on my phone was neither disruptive nor against policy. Dave said that someone from management would follow up with me regarding the incident. Unfortunately, I have not been contacted since. This incident truly cast a shadow over what had otherwise been an extraordinary and meaningful stay. I mentioned the situation again at checkout, and the front desk encouraged me to include it in my review. I understand and respect Miraval’s policies around mindfulness and digital detox. However, I had been informed that using my phone’s Notes app for journaling was permitted, and at that very moment, several other guests were doing the same without being reprimanded. The interaction with this employee not only disrupted a deeply reflective moment for me—it also contradicted the warm, compassionate spirit that Miraval represents. I sincerely hope this feedback is used as an opportunity for coaching and training. The employee’s behavior did not reflect the kindness, respect, or emotional awareness that are supposed to be at the heart of the Miraval experience.

I'm fortunate to have visited all 3 Miravals and was underwhelmed by this property. One of my lasting memories of this resort were the expansive hallways...they go on and on forever! I felt like I was walking at least 10-15 minutes to get anywhere in the hotel. My favorite memory of the hotel was the food. I thought it was excellent and enjoyed every meal...definitely the highlight. The location is also spectacular in the Berkshires. I went at peak fall foliage season and the grounds were lovely. I also an excursion/hike which was very nice. However, I had quite a few cons. I felt the restaurant waiters were not very friendly. The service also seemed slow. The beds were also way too soft...they have a pillow top on them that was one of the most uncomfortable I have ever slept on....I did not get a good night's sleep unfortunately. I felt that the hotel should also have larger common areas for gathering. The ones that they had felt like pit-stops along the way of the long hallways and not very comfortable places to relax. Again, disappointed by the stay as I was hoping for an experience like the Miraval Arizona, which is truly one of my favorite resorts in the world.

Beautiful place that offers unique experiences. Everyone can find things that interest them and broaden their horizons.

Check in was not organized and front desk staff were unfriendly. I’ve been to Miraval Berkshires and Miraval Arizona several times. No issues. Room we got this time was much, much smaller yet several hundred $ more. We were given a written guaranteed early check in but upon arrival told nope, it’s not happening, causing mayhem to splay out luggage to scramble to find items. While the staff carried in luggage they ripped my duffel bag’s zipper. Our itineraries had several errors made by the experience team & by the time we noticed too late to try and change the classes. We walked over to ask the night staff to help us change the itineraries. We gave them the evening to correct and went in the am to pick up the schedules but found errors again but they seemed upset at us. How is it our fault? We left the staff to fix while we went to breakfast. I contacted the manager because we were being made to feel like it’s our fault for Miraval’s errors. The manager did accommodate us w a private Pilates class to make up for some of the mayhem. That was nice but the vacation downhill mood was set from the beginning. Highly advise NOT going during holiday weekends which are extremely busy & chaotic, instead of calming. Either that or Miraval needs to increase the amount of staff during holiday weekends.