Miraval Berkshires Resort & Spa

Family weekend at mirival missed the mark. Very disappointed at the lack of family programming. They did not offer kid friendly activities. The menu and quality of food in the restaurant was poor. Will not be coming back for a while.

My husband and I spent a weekend here for a babymoon—and highly recommend this to anyone else looking for babymoon ideas! It felt so great to unplug and connect as a couple. The spa is beyond incredible, and offers a prenatal massage. It was a relief to be fed so many wholesome, healthy food options for the baby. Plus, there were so many meditations and calming and fun activities to choose from. Highly recommend!

If you want the opportunity to go beyond traditional spa activities this is the place to go. So many outside classes that offer challenges or relaxation, your choice. The Miraval is a beautiful resort with lovely fireplaces comfortable furnishings to gather or spend some relaxing alone time.

We had a great time. Attend the pottery, pasta making classes, and yoga. It was all good and I think it was worth for money. Also, we did deep tissue massage as well and the experience is good overall but the skill level depends on the employee's individual ability. We are definitely coming back! :)

Overall, I had a wonderful experience at Miraval Berkshires. Everything felt serene and restorative until the day before my departure, when I experienced an unfortunate and upsetting incident at the Harvest Moon restaurant with an employee whose name, I believe, was Misty (or Mitsy). While dining alone, I was journaling quietly on my phone as I waited for my lunch. I fully understand and respect that Miraval promotes a “phone-free” environment; however, I had been previously informed that using a phone or iPad for journaling or note-taking was permitted. I had done so throughout my stay without issue. I also noticed other guests at the restaurant doing the same. When my food arrived, I was finishing a thought in my journal before eating. The employee approached me abruptly and told me, in a very harsh tone, that I needed to put my phone away. I immediately apologized and explained that I was journaling, not using my phone for calls or messages. She then raised her voice, stated that it was prohibited, and claimed other guests had complained before walking away. Moments later, as I was still trying to wrap up my note, she returned, grabbed my food from the table, and told me to leave—again raising her voice and saying I was “violating the contract” I had signed upon arrival. I was shocked and embarrassed by her behavior. Her manner was unnecessarily rude, disrespectful and humiliating. I attempted to speak with her afterward to clear the air, but she refused, saying she had nothing to discuss, and walked away without an apology. I was so upset that I asked my server to pack my food to go, but I ultimately lost my appetite and left the restaurant in tears. As I was leaving, the host and another staff member at the entrance—who introduced himself as Dave, the restaurant manager—noticed my distress and kindly asked if I was all right. I explained what had happened, and he was very understanding and apologetic. He acknowledged that the way Misty (or Mitsy) handled the situation was inappropriate and assured me that this was not how such matters should be addressed. He also mentioned that the night before, they had dealt with a guest who was watching videos on her phone, but that journaling quietly on my phone was neither disruptive nor against policy. Dave said that someone from management would follow up with me regarding the incident. Unfortunately, I have not been contacted since. This incident truly cast a shadow over what had otherwise been an extraordinary and meaningful stay. I mentioned the situation again at checkout, and the front desk encouraged me to include it in my review. I understand and respect Miraval’s policies around mindfulness and digital detox. However, I had been informed that using my phone’s Notes app for journaling was permitted, and at that very moment, several other guests were doing the same without being reprimanded. The interaction with this employee not only disrupted a deeply reflective moment for me—it also contradicted the warm, compassionate spirit that Miraval represents. I sincerely hope this feedback is used as an opportunity for coaching and training. The employee’s behavior did not reflect the kindness, respect, or emotional awareness that are supposed to be at the heart of the Miraval experience.