Miraval Berkshires Resort & Spa

Went with three of my oldest friends and we embraced everything at Miraval. The staff was superb, other guests friendly, and there was a general sense of positivity and gratitude throughout the resort. My friends and I each chose very different activities and services, coming together for meals and the occasional shared class. All of us left more connected to each other and to ourselves, bringing home a new sense of peace and purpose.

We just returned from Miraval and had an amazing time! I am not sure why there are unfavorable reviews- we were so pleasantly surprised. The rest is very clean and the surrounds are just gorgeous. The food was great, with lots of variety, the access to the spa was so great and relaxing, and not having our phones out was such a nice break. We loved the fitness classes also. Highly recommend!

I am rating 4 stars for peace and quiet and the pools which were quiet when I went in April. People do respect the quiet environment and there is no loud music. Staff were all very nice and I liked the art of the walls. I liked walking in the woods and the animals. I enjoyed my terrarium class but would only make use of these if you have a room credit. Bed looked so promising but is just a pile of polyester. 2 stars for the food. When I saw the same Sysco bread I was served at a Hyatt in NJ ($130 room rate) 2 days prior, I was very disappointed. Miraval markets all their healthy local food options and charges $$$$ for it. There is nothing special about the food. It is pleasant just walking around ordering what you want without paying but alot of the food was not good. There are some hills in the distance but the views from the rooms are mainly of AC units and yurts everywhere and they aren't pretty. Gardens were very simple, some daffodils and yellow tulips. I expected alot more when they market it so heavily. As a Globalist you get nothing special. I asked about late check out they said you can use the grounds until 4 pm which is a non answer.

Great way to try different classes. Specialists teaching classes were engaging and had great energy. The website for booking classes is antiquated and not user friendly, so it took hours to book classes and spa treatments online for a 3 day stay. The billing system is also antiquated and shows charges for classes that should actually be included in the Ultimate Package that I paid for. On the day of checkout, my itinerary and preliminary invoice showed that I owed money for classes that should have been included. The front desk told me that the billing dept will update and audit my bill after my stay, after 5pm, but since I was leaving before 5pm, that meant that I was unable to speak to someone in person when the final invoice showed discrepancies. When I called and or emailed, they sent me from one department to the next and was dropped after waiting on hold for 10 minutes. Each department does a poor job with communicating with each other, if at all. It doesn't seem that they have a customer experience person to take care of your issues and do the legwork between departments to resolve your issues. Instead, you are left to find a way to get it resolved on your own. This left a very negative experience and makes me not want to go back. It's important to leave a client with a great experience from start to finish. Miraval needs to improve the customer experience.

Fantastic vacation at this Berkshires-located Miraval resort over Mother's Day weekend. Food is phenomenal, better than Norwegian Cruise Line's Haven experience and any other all-inclusive including Canyon Ranch. Truly relaxing, comfortable, special with excellent services and amenities with an excellent staff including Bridge (colors and make up consult), Kendall and Sarah in the manicure / pedicure salon, Laurel and Kyle in the dining room, and Lucas at the bar. Only downside is the store lacks a lot of fun things to buy the way the Berkshire Canyon Ranch store has. Highly recommend and am returning. Thank you!