Miraval Berkshires Resort & Spa

Hotel grounds and facility was very nice. Harvest moon restaurant was excellent. But trying to reach staff by phone or txt to get info or sign up for events was next to impossible.and very frustrating. We were treated like dirt over.the phone. Website was problematic too.

Truly a great escape from the routine and a great campus for reflection on physical and mental health. Great staff, good food in addition to a first class spa make this this an overall fantastic experience.

I booked a weekend at Miraval Berkshires as a gift for my mother, flying her in from Texas for what we hoped would be a special experience. I work in luxury hospitality and design, so I came in with a clear understanding of what a five-star property should deliver. Sadly, this missed the mark at nearly every level. From the moment I checked in (a day ahead of her), things felt disjointed. No one oriented me on food & beverage offerings, and the disconnect between the front desk and guest experience teams was glaring. The valet wasn’t in uniform, and no one was present when I returned from dinner at 9:30pm. The service tone across the board felt flat and unwelcoming—with a few strong exceptions: Tess and Hadley were kind and helpful, and Laurel in F&B was excellent. Worse, my mom’s room lost air conditioning in the middle of the night. She was woken up at 3am by maintenance, who couldn’t fix it and left a box fan instead. Completely unacceptable for any hotel, let alone one at this price point. The rooms themselves were also underwhelming—dusty bathroom fans, a hair in my shower, and no turndown service. I had to call the front desk multiple times to get basic questions answered and never got a consistent or knowledgeable reply. I sent an email while still on property and didn’t hear back until I had already left. This wasn’t a single misstep—it was a pattern of inattentiveness and poor training. I understand the challenges of hospitality, but the standards simply aren’t being met here. I would not recommend Miraval Berkshires and certainly wouldn’t return. A "resort credit" doesn’t begin to address the disappointment of what should have been a memorable stay.

A range of choices for activities created in a way that makes new experiences accessible. Staff are dedicated to helping you have a positive mindset.

Valet took my bags to my room before I even got there. Checkin was easy. The room was super clean. I had lovely experiences/activities and spa services. The saltwater pool was clean and a comfortable temperature. Every staff member was friendly and welcoming.